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Galaxy Hotel

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#10 of 93 Hotels in Macau
Certificate of Excellence
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Galaxy Hotel
Galaxy Hotel
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2,078 Reviews from our TripAdvisor Community

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Showing 1,450: English reviews
Mumbai, India
Reviewed 2 days ago NEW

Galaxy was our second hotel after Venetian Macau, at half the cost of Venetian, Galaxy provides all the facilities and amazing rooms to stay (Rooms little smaller than those of Venetian). Right from early check in to easy Check out, we faced no problem in galaxy and it was very comfortable stay. They have Vending machines on all floors and...

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Helpful?
Thank DilavarG
Paranaque, Philippines
Reviewed 4 days ago NEWvia mobile

Quite a splendid view from the outside and once inside, one will be in awe of the design and ambience. Quite elegant and just a visual delight. Plus it is quite huge, bigger than most casinos. Staff are quite friendly and helpful. Amenities are quite complete. Lots of choices in terms of shops and restaurants as well.

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Helpful?
Thank SY J
London, United Kingdom
Reviewed 4 days ago NEW

The Galaxy Resort is a five star resort situated on the Cotai Strip on the Taipa side of Macau. Obviously there are the usual Macau basics like a huge casino and dozens of restaurants and shops. But there is so much more to see and do here. Within the resort itself are also the JW Marriott, Hotel Okura, Ritz Carlton...

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Helpful?
Thank japsara512
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear japsara512, What an awesome review! Thank you for staying with us and taking the time to share your experience. Your extensive review will be very helpful for future guests. We are glad that you enjoyed your time at our property. Thank you again and we hope to see you in the future. Best regards, Nathan Yu Quality Assurance Manager

Reviewed 6 days ago NEWvia mobile

I love the ambiance. The lobby and the entire shopping centre smells good. The room is extremely clean and cozy. All the staff are friendly and accommodating. I love everything about this place! We will certainly stay longer the next time we visit Macau.

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Helpful?
Thank Cherielynne D
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, We were absolutely thrilled to read how much you enjoyed your stay with us at Galaxy and we look forward to welcoming you back! Truly yours, Nathan Yu Quality Assurance Manager

Reviewed 6 days ago NEWvia mobile

Celebrated valentines here! 10 thumbs up for this hotel. 😍😍 The most fancy hotel I've ever been. Worth the money. Superb services. A lot of filipino staffs and all are very accommodating. Definitely defines the best customer service ever! Will definitely stay here again and again and again and again. ❤❤❤ I would like to commend Ms Caitlin for her...

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Helpful?
Thank RB M
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, Thank you for staying with us on this special day! We are please to read that you enjoyed our customer service and appreciate your kind words for Caitlin. I will be sure to share your notes with the team and we cannot wait to see you again. Best wishes, Nathan Yu Quality Assurance Manager

Reviewed 6 days ago NEWvia mobile

Strongly recommended to all want to visit here in macau you enjoy a lot of amenities and hotel services relaxing ambience and fabulous leisures.hoping we will coming back next famili holidays and tours

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Helpful?
Thank Emil D
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear guest, Thank you for recommending us to the travelers on TripAdvisor. We are very glad to know that you enjoyed your holidays with us. We certainly look forward to welcoming you back! Warm regards, Nathan Yu Quality Assurance Manager

Busan, South Korea
Reviewed 1 week ago

조용하고, 객실 깨끗하고, 직원 서비스 최고입니다. 그냥 휴식을 취하기에 좋은 호텔입니다. 룸 업그레이드 받아서 이규제큐티브 한 룸 받았는데, 미니바, 와인, 양주에,, 시설이 정말 좋고. 어딜가나 직원들의 안내와 attitude , the way they talk was quite kind and best. 크로와상은 최고입니다. 여태 먹어본 것들 중에선 최고입니다. 크로와상만 아침으로 먹어도 될 거 같습니다. 수영장은 공사중이라 못갔습니다.

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Helpful?
Thank jemjemy
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back in the near future. Best Regards, Candy Leong Quality Assurance Manager

Basel, Switzerland
Reviewed 1 week ago

Perfect is impossible but this was the next best thing to that. Only one slight hitch was that the non-smoking room we had ordered had a strong trace of smoke where we entered - even the bell boy agreed - so, because we are both totally allergic to cigarette smoke, we asked for a change of room (this took an...

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Helpful?
Thank Gofer42
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback and a perfect rating. I am happy to hear that your enjoyed your stay overall. Your feedback has been passed on to concerned management. Please do let me know if there is anything I can help you with for your future visit. Best Regards, Candy Leong Quality Assurance Manager

Shanghai, China
Reviewed 1 week ago

Both my wife and daughter were having high fever when we checked in the hotel. We contacted the hotel a few hours before our arrival to inform about their health condition. As we booked it through a travel agent, the agent also approached the hotel to request for free cancellation of the room. However, the request was turned down by...

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Helpful?
5Thank KiatHong
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, We appreciate you taking the time to provide us with such detailed feedback. Thank you for your email and your understanding on the matter. Do not hesitate to contact us if there is anything we can help with your trip. Best Regards, Candy Leong Quality Assurance Manager

New Delhi, India
Reviewed 2 weeks ago

This was my second visit to Macau, but this one was after 6 years from the previous one, so I found a lot of things changed. Changed for the good of course. ->Area and Surroundings: This was my first experience in Galaxy Macau. And the first word, which comes to you, is “ITS HUGE”. Almost every hotel / resort in...

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Helpful?
Thank ParitG
Galaxy Macau Q A, Manager at Galaxy Hotel, responded to this review

Dear Guest, Thank you for your feedback. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to Galaxy Macau in the near future. Best Regards, Candy Leong Quality Assurance Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
As one of the three hotels in Galaxy Macau, the Galaxy Hotel’s 1,500 rooms and suites represent an evolution of resort accommodations. Luxurious and beautiful, these contemporary rooms offer five-star amenities throughout and stunning views that stretch to the city or water landscape. Guests staying at Galaxy Hotel also enjoy free access to the world's largest skytop wave pool and many other recreational facilities and over 50 dining outlets at Galaxy Macau. All rooms at Galaxy Hotel afford guests a level of deep comfort that conveys a kind of respect that only a host with true Asian Heart can present. ... more   less 

Additional Information about Galaxy Hotel

Address: Avenida de Cotai, Cotai, Macau, China
Region: China > Macau
Price Range: ₹ 8,935 - ₹ 21,507 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Galaxy Hotel 5*
Number of rooms: 1500
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Sabre Hospitality Solutions, Ctrip TA, Agoda and Expedia so you can book your Galaxy Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Galaxy Hotel Macau
Hotel Style:
#1 Top resorts Hotel in Macau
#5 Business Hotel in Macau
#9 Romantic Hotel in Macau
#10 Family Hotel in Macau
#10 Luxury Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Galaxy Hotel staff and other travellers.
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Questions? Get answers from Galaxy Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Resort rooms are nice as they look over the Grand Resort Deck and add to the Holiday getaway feel!”
  • Living Room / Desk
  • Bedroom
  • Living Room
  • Bed
  • Living Room
 of 5 bubbles japsara512, 16 Feb 2017 | Read review
“The higher the better”
 of 5 bubbles Gofer42, 10 Feb 2017 | Read review
“Higher floor on resort side”
  • Premier Suite Room - Steam room in bathroom
  • Premier Suite Room
  • Premier Suite Room
  • Premier Suite Room
  • Premier Suite Room
  • Premier Suite Room
  • Premier Suite Room
 of 5 bubbles ParitG, 31 Jan 2017 | Read review
“Rooms facing the pool deck have a view of the nightly light show.”
 of 5 bubbles Batam_Bules, 16 Jan 2017 | Read review
“Choose the room with swimming pool view is better.”
 of 5 bubbles KY_Steve0731, 10 Jan 2017 | Read review
5 of 5