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Grand Hyatt Macau

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#5 of 93 Hotels in Macau
Certificate of Excellence
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Grand Hyatt Macau
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870 Reviews from our TripAdvisor Community

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Showing 606: English reviews
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Singapore, Singapore
Reviewed 2 days ago NEW

We stayed here from Sunday to Wednesday and enjoyed the experience. Our room on the 29th floor was huge and well appointed. The bathroom had a bathtub too, and there were His and Hers sink areas. The king-sized bed was very comfortable, as was the sofa set in the corner. There was a nexpresso machine, as well as Chinese tea...

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Helpful?
Thank orator11
Reviewed 4 days ago NEWvia mobile

We booked an executive long room with club lounge access. Great large room,amazing bathroom, lovely extra amenities, even provide hair straightener, hair spray, deodorant on request. Execeptional service, specifically manager Dora. Also generous high quality food and alcohol offered at the club lounge. Totally worth the extra cost of staying at club level

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Helpful?
Thank lilly s
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear Ms Warm greetings from Grand Hyatt Macau. We truly appreciate your review which encourages our team to always give their best and provide exceptional service. We are delighted to hear that you have enjoyed your stay in one of our Grand Club rooms and the F&B offerings at the lounge. We look forward to seeing you again at our...

Hong Kong
Reviewed 5 days ago NEW

Warm water outdoor swimming pool, I can swim all the time even in autumn period. Heated outdoor jacuzzi area just nearby the pool and indoor jacuzzi provided at lady changing room. Comfortable room with large bathroom & living room. Full of room amenties especially variety chargers . Modern design.

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Helpful?
Thank kerenfung
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear kerenfung Thank you for taking your time to share your stay experience. It is most delighted to know that you like our recreation facilities, room size as well as the room amenities that were specially selected to suit our guest's needs. We look forward to the pleasure of welcoming you back again soon and continue to enjoy our wonderful...

Hong Kong, Hong Kong
Reviewed 1 week ago

I love this hotel and will stay there, even some new hotels are coming up. The services is very professional and up to high standard. The best staff are Celina Kam, Nick Feng and Sara Tang (Grand Hyatt Macau team). Thank you so much.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Henry Hok Kei S
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear Henry Hok Kei S Thank you for your kind review and support! We are glad you have had an enjoyable stay with us, many thanks too for recognizing my team members Celina, Nick and Sara who had helped to ensure a wonderful and memorable experience here. We look forward to welcoming you back soon in the near future! Thank...

Taipei, Taiwan
Reviewed 1 week ago

We had a very nice room over looking the fountain. The check in at the club lounge was fast and easy. The concierge (Randy) really took care of things, including my dinner reservations, show seats and ferry tickets. The restaurants onsite were fabulous. We had the best Peking Duck ever there. The breakfast buffet was quite nice. Happy hour at...

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Helpful?
Thank jakewyo
Grand Hyatt M, Director of Sales at Grand Hyatt Macau, responded to this review

Dear jakewyo Thank you for taking time to share your experience following your recent stay with us. We are delighted to hear that you appreciate our room with the view, Grand Club facilities and F&B offerings. More importantly, we are thrilled that our team’s attentiveness and friendliness have made a difference during your stay. We have noted the challenge you...

Hong Kong, Hong Kong
Reviewed 3 weeks ago

We had a very nice stay in Grand Hyatt Macao. The hotel generously offered complimentary breakfast for us. And arranged a side-bed for our children. The suite we stayed was very spacious and the gym room was well-equipped. However, the hotel shuttle bus was relatively small and the frequency was low so that we needed to wait for a few...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank hoiyanl651
Grand Hyatt M, Hotel Manager at Grand Hyatt Macau, responded to this review

Dear hoiyanl651 Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to hear that you like our room , gym facilities and the overall hotel environment. Well noted your feedback about the shuttle bus and we will definitely share this with...

Reviewed 3 weeks ago via mobile

Stayed here for one night and had access to the grand club. Great experience for the evening cocktail and great services from the hotel . Staffs are nice and helpful. It's my mother's birthday and birthday cake and birthday bun were served . Thanks to Celina and Renee arrangement.

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Thank Catherine Y
Grand Hyatt M, Front Office Manager at Grand Hyatt Macau, responded to this review

Dear Guest, Thank you for leaving a review on your recent stay in Grand Hyatt Macau. It's a huge privilege for us to be with you and your family on your mother's birthday. We hope you had a memorable time on this special occasion and are so delighted to know your appreciation for our birthday cake and buns. Your supportive...

Hong Kong, China
Reviewed 3 weeks ago

Our family stayed in this Grand Hyatt Macao hotel quite a few times through out many years. For the last few years, we have nothing but good review for this establishment. Excellent customer service, clean and orderly room, good food . It's worth while to pay a bit more to stay on club floor. Both service and food are great.

Review collected in partnership with Hyatt Hotels
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Thank Henry W
Grand Hyatt M, Front Office Manager at Grand Hyatt Macau, responded to this review

Dear Guest, Thank you for leaving a review of Grand Hyatt Macau. We appreciate your kind words about your stay, and to know that you spent a lovely couple of nights with us for the past few years. It is brilliant to read that you particularly enjoyed the food offering in our Club Lounge, and found our service to be...

Hong Kong, China
Reviewed 3 weeks ago

Now you can enjoy the nice fountain view from the Wyen Palce even if you stay at Hyatt. Hyatt still keep the excellent standard of the foods and service all the time. It's the only hotel which can serve the congee during the Happy Hour, I love it so much.

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Helpful?
Thank Vincent C
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

Dear Vincent C Warm greetings from Grand Hyatt Macau. Thank you for your feedback through tripadvisor.com. We appreciate you taking the time to share your comments with us. We are delighted to hear that you enjoyed the fountain view, our foods and services at our hotel. We look forward to another opportunity to welcome you back at Grand Hyatt Macau...

Seoul, South Korea
Reviewed 3 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank chaeseok
Grand Hyatt M, Manager at Grand Hyatt Macau, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Grand Hyatt Macau hotel is located in the Cotai area between the islands of Coloane and Taipa, off the tip of Macau Peninsula, China. Our Cotai hotel is part of the City of Dreams urban resort integrating entertainment, dining and shopping options. The hotel features 791 rooms & suites with spectacular views over Cotai and the west banks of Pearl River.With well-equipped MICE facilities and signature restaurants, Grand Hyatt Macau hotel promises to provide magnificent services to every guest visiting the cosmopolitan cultural city of Macau.Our hotel in Cotai is easily accessible from Macau and Taipa ferry terminals, China Border Gate and Macau International Airport. ... more   less 

Additional Information about Grand Hyatt Macau

Address: City of Dreams, Edtrada do Istmo, Macau, China
Region: China > Macau
Price Range: ₹ 10,830 - ₹ 30,352 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Macau 5*
Number of rooms: 791
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Hyatt Hotels Corporation, Booking.com, Travelocity and Jetsetter so you can book your Grand Hyatt Macau reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Macau Hotel Macau
Hotel Style:
#4 Spa Hotel in Macau
#5 Luxury Hotel in Macau
#6 Business Hotel in Macau
#6 Family Hotel in Macau
#8 Romantic Hotel in Macau
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Macau staff and other travellers.
3 questions
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Questions? Get answers from Grand Hyatt Macau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best view of swimming pool or facing Wynn Palace fountain.”
 of 5 bubbles kerenfung, 21 Feb 2017 | Read review
“Room with fountain view”
 of 5 bubbles R2002QFvincentc, 31 Jan 2017 | Read review
“All the high rooms have excellent views of the light shows.”
 of 5 bubbles rosemarys671, 30 Jan 2017 | Read review
“Very nice breakfast”
 of 5 bubbles Pv2017, 14 Jan 2017 | Read review
“Staff are extremely helpful”
 of 5 bubbles WWeennddyy, 18 Oct 2016 | Read review
5 of 5