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Iberostar Grand Hotel Paraiso

Travellers' Choice award winner
GreenLeadersGold level
05/06/2017 06/06/2017
1 room 2 adults 0 children
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Iberostar Grand Hotel Paraiso
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5,710 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Grand Hotel Paraiso
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Showing 4,454: English reviews
Reviewed 6 days ago NEWvia mobile

My husband and I stayed here for a weekend retreat we helped put on for the leaders on our team. We loved the room (we had an oceanfront suite) and the service was top notch. I even cut my foot on some broken glass late at night and a kind staff member came to our room and took care of...

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Helpful?
2Thank Melissa P
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your kind review which you have shared with other travelers. On behalf of our Management and staff we want to say it was a great honor to have served you and your team. We put great emphasis on providing first-class accommodation, with genuine warm service; comments like yours encourage our team to make unforgettable experiences...

Reviewed 6 days ago NEW

We have been visiting the IB properties for approx 20 years. The last 10 stays were spent at the Grand. Unfortunately, we will not be returning to the Grand. Too many changes, resort is run down, food is sub par, no loyalty for return guests, dinner reservations are out of control (if you can get them at the Grand), the...

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Helpful?
8Thank JMIMr2002
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Since our guests are the most important component to create the big family that IBEROSTAR Grand Paraiso is, we would like to thank you for giving us the opportunity to host you in our hotel again. We would also like to express our most sincere gratitude for the kind review you wrote on Trip Advisor. We appreciate all...

Los Angeles, California
Reviewed 1 week ago NEWvia mobile

After 7 years, my husband and I finally decided to take a "big" vacation. We go to Vegas, Phoenix, and Washington DC frequently throughout the year (for business and family) but this trip was just for relaxation. Went through a travel agent to book airfare, hotel, and transfers; she used Apple Vacations. We took a red eye flight on a...

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Helpful?
5Thank missmahdman
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for taking the time to share with us your opinion of your recent stay at IBEROSTAR Grand Hotel Paraiso. We are pleased to know that you have enjoyed of your beautiful room, pools and our warm atmosphere. In the other hand it remains in us the concern that some...

A TripAdvisor Member
Level Contributor
1 review
6 helpful votes
Reviewed 1 week ago via mobile

I stayed in Iberostar Grand in April for 6 days with my friend for a relaxing,pampered vacation. This was my first time staying in Riviera Maya (but 6th time in Mexico) and I was ready for something classy, fun , yet not over the top with drinking and partying.I did plenty of research to find the right hotel for 2...

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6Thank A TripAdvisor Member
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your lovely review on Trip Advisor and for expressing how wonderful your vacation was. Our mission is to make every stay as close to perfection as possible by exceeding our guests' expectations at all times. We are very happy to read you have enjoyed our Grand facilities such as rooms and also the food and...

Shavertown, Pennsylvania
Reviewed 1 week ago

We stayed in oceanfront room on top floor and had an excellent view of the beach and ocean. There was a full moon during our stay and night time views were incredible. The food quality and choices are unbeatable. The staff is what sets the Grand apart from others. Every employee greets you and asks if anything is needed. A...

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Helpful?
1Thank DocK1109
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your lovely review on TripAdvisor and in expressing how wonderful your trip was. We strive to provide you and all our valued guests the best in hospitality and service. We are delighted to know that you had an enjoyable vacation and that you were pleased with the facilities, pools, and services provided by the hotel...

Pittsburgh, Pennsylvania
Reviewed 1 week ago via mobile

Love the place, will be there again, maybe before years end! Be sure to schedule reservations at the restaurants. Also, abide by dress code and NO cell phone use in the restaurants. If you don't want elegance book your stay at the Del Mar!

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Helpful?
1Thank mccabet82
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the General Management of IBEROSTAR Grand Hotel Paraiso, we would like to express our most sincere gratitude for choosing our resort once again. We really appreciate your loyalty. We would be honored to be once again in the near future your vacation destination. Kind regards, Quality Manager IBEROSTAR Mexico

Reviewed 1 week ago via mobile

The hotels on this property are gorgeous and the property is so well maintained. I've never seen a place so clean. Each hotel on the property is worth a visit through the lobby they all have their own theme and are so beautiful. The people are over-the-top amazingly friendly. The only downfall I felt was the signage didn't explain enough...

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Helpful?
1Thank MJKU
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for having chosen to stay with us and for sharing your experience of your recent stay in IBEROSTAR Grand Hotel Paraiso. We are always happy to hear that our guests enjoy all aspects of their vacation here in the Riviera Maya. We want to express our gratitude for your kind comments and for your...

Reviewed 1 week ago

We went to the Iberostar Paraiso Grande resort for a work conference and it was an amazing week. The resort is within 30 minutes driving distance from several attractions in the area. The staff was welcoming and catered to our every need. I would highly recommend this resort to anyone.

Review collected in partnership with Iberostar
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Helpful?
1Thank barbd884
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for sharing your experience with us. It is an honor to know that you have enjoyed your vacations during your work conference at IBEROSTAR Grand Hotel Paraiso. We are pretty happy to hear that we have contributed to your happiness. Hope to welcome you back pretty soon and offer you more memorable moments. Best regards, Quality...

New York City
Reviewed 1 week ago

We booked an oceanfront room in this tremendous hotel complex. It is impressive, very clean and well kept. Our room was great. The beachfront facilities are excellent, with comfortable cushioned lounges under palapas for shade. There is always room for everyone. You don't have to fight for space. The restaurants are good, but there is a big problem with getting...

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Helpful?
4Thank caribou54
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for having chosen to stay with us and for sharing your experience of you recent stay in IBEROSTAR Grand Hotel Paraiso. We highly appreciate that you shared your experience and provide us with constructive comments. We appreciate your highlights about the pools, beach, your room and appreciate your special comments about the excellence of...

Los Angeles
Reviewed 1 week ago via mobile

There no words to describe. It's just amazing! However I want to thank every person who works for Paraiso Lindo and Grand resorts. We have stayed 4 nights in Lindo and 3 glorious nights in Grand. It's our second stay in Grand and 14tn stay in Iberostar Playa Paraiso complex. I want to express special thanks to concierge Horacio Munoz...

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Helpful?
2Thank SimichLA
Quality manager I, Gerente at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We really appreciate your comments regarding your last vacations at IBEROSTAR Playa Paraíso. We appreciate the fact that you took the time to share your comments and feedback with us, I would also like to inform you that we have already sent your comments to Horacio, who we are sure will be happy to know that you recognized...

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05/06/2017 06/06/2017
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Amenities

Highlights
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 25,856 - ₹ 51,325 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Visit Us Inc., Travelocity, Hotels.com, TravelUp, Evoline ltd, getaroom.com, HotelQuickly and TripOnline SA so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard room-lovely garden view. Ocean view room-exactly the same, but had an ocean view.Spend little time in room-really did not matter.”
428lindan, 20 May 2017 | Read review
“If you want to be closed to the ocean, ask for building 74 or 70, rooms are the same except the presidential suite”
maya2006, 16 May 2017 | Read review
“Book oceanfront; it's worth it!”
caribou54, 13 May 2017 | Read review
“Beach view was amazing. 2nd or 3rd floor but not 1st.”
NRGE519, 12 May 2017 | Read review
“Ask Ocean View.”
alexeQ9275PP, 10 May 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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