We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Message from TripAdvisor: TripAdvisor has been made aware of recent media reports or events concerning this property which may not be reflected in reviews found on this listing. Accordingly, you may wish to perform additional research for information about this property when making your travel plans.

Iberostar Grand Hotel Paraiso

6,106 reviews
Save
Traveller (8420)
Pool & Beach (1634)
Room & Suite (1377)
Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“tranquility pool”(363 reviews)
“surf and turf”(556 reviews)
“ocean front”(503 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (6,106)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Filter reviews
4,723 results
Traveller rating
3,851
594
192
57
29
Traveller type
Time of year
LanguageEnglish
More languages
3,851
594
192
57
29
Show reviews that mention
All reviewstranquility poolsurf and turfocean frontlobsterindoor poolstar friendsbutler servicebella vistalobby barpillow menuother resortsoceanfront roominternational buffetpool conciergelunch buffetwelcome hometop shelf
FilterEnglish
Updating list...
1 - 5 of 4,723 reviews
Reviewed yesterday via mobile

This is our 5th trip to this wonderful place. The hotel is under new management and there are some good and bad changes we noticed. Food at the buffets got better. Some restaurants are hotter than usual (Tonny’s). Live music at the lobby bar would...More

6  Thank EnviroCat
Reviewed yesterday

This is my second visit to this location in 13 months & we'll probably go back again next year - it's great. This resort has essentially 5 resorts in one. If you can afford to be in the adults-only Grand Hotel Paraiso, I highly recommend...More

3  Thank MZP232
Reviewed yesterday

After a water leak in our room at the Iberostar Cancun, we were transferred to their sister property, Iberostar Grand Hotel Paraiso. This is a fantastic facility that has a multitude of activities throughout the day, and very nice dining at night. The breakfast and...More

1  Thank Jeremy M
Reviewed 2 days ago via mobile

This hotel although a gold standard for all inclusive hotels, it has a ways to go to be the absolute best. There are so many great things to say yet too many negative issues. First the food although gourmet, the full preparation is only evident...More

4  Thank Richard G
Reviewed 3 days ago

I started out with a Oceanfront View and was actually quite satisfied the first 3 days, I stayed stay right next door to the family resort when.... I pay for an adults-only Resort... kids were outside my window screaming and playiny, call the front desk...More

6  Thank Sunnysideup247
View more reviews
PreviousNext
123456945
About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Beachfront
Free Internet
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Bar/Lounge
Spa
Golf Course
Tennis Court
Heated pool
Indoor pool
Adult pool
Outdoor pool
Details
Price range
US$ 396 - US$ 804 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 396 - US$ 804 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Luxury Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (8420)
Pool & Beach (1634)
Room & Suite (1377)
Dining (1027)
Hotel & Grounds (4688)
Bathroom (145)
Family and Play Areas (31)
Business Centre & Event Rooms (24)
Questions & Answers
Ask a question
Wendylockett
22 January 2018|
AnswerShow all 2 answers
Response from srlbjl63 |
Pamela is 100% correct. Each resort has their own managers and the management team at the resort that you book into controls the upgrade price - NOT the Grand. There is no set price and when you ask whatever price they... More
1
Vote
Wendylockett
20 January 2018|
AnswerShow all 5 answers
Response from patrickvadala | Reviewed this property |
We had already booked and confirmed to go when we learned of this situation. Everything worked out fine but there was a bit of tension as we had our 20 something year old children with us. As we were happy with the resort... More
1
Vote
JennaH_10
13 January 2018|
AnswerShow all 5 answers
Response from Allan050651 | Reviewed this property |
Plenty to choose from. Ask them to cook something specific for you if not. Send an email in advance of arriving stating your dietary requirements.
1
Vote
Room Tips
"Two of the rooms on each beach front area have hot tubs on the deck with a beach view. We took two baths a..."
Read review
"Do not get the oceanfront next to the 4 star resort"
Read review
"Ocean view rooms are definitely worth the extra!"
Read review
"Email them with your request 10-14 days before you travel"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing
Map
Satellite