We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Iberostar Grand Hotel Paraiso

Travellers' Choice award winner
GreenLeadersGold level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Management photos
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
Panoramas (4)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

5,572 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 4,355: English reviews
Start your review of Iberostar Grand Hotel Paraiso
 Click to rate
Leeds, United Kingdom
Reviewed yesterday NEW

Stayed as a couple for fourteen nights in March. Unfortunately, I was ill for first five days, nothing to do with Hotel, and doctor in hotel complex was excellent. During illness used room service which was first class, food superb and delivered quickly. Recovered enough to enjoy rest of holiday. We have stayed in numerous five star hotels all over...

 Report
Helpful?
2Thank julie f
Peterborough, United Kingdom
Reviewed yesterday NEW

My husband, my daughter and I have just returned from 2 weeks at the Iberostar Grand Paraiso. It was our 6th visit to the hotel so there is always the thought that our memories of it will exceed the reality we find. I should not have worried. As always they "welcomed us home". The hotel and entertainment staff always have...

 Report
Helpful?
1Thank Carol B
West Vancouver
Reviewed 3 days ago NEW

...so it must be great. People have differing opinions about what is amazing. For us this resort is a quiet refuge and a place to rest and recharge. We enjoy walking the extensive property where we feel very safe (there is a visible security contingent throughout the resort and on the beach). The gardens are beautiful and the wonder of...

 Report
Helpful?
2Thank GrandmaJ2011
Westminster, Maryland
Reviewed 5 days ago NEW

Just got back from iberostar grand hotel paraiso. My husband and I have been to many all inclusive resorts. This was the best. If you are looking to be waited on hand and foot, have the pleasure of having such pleasant, nice and accommodating staff, good food, cleanliness, this is your place. The only thing we were displeased with was...

 Report
Helpful?
2Thank Nancy R
Reviewed 6 days ago NEW

Great hotel with good food. Rooms are beautiful and very clean. We had a front ocean room with great view of the beach and ocean. Only issues we had is reservation for diners with concierge - it took her a couple of day to reserve dinners for us.

Review collected in partnership with Iberostar
 Report
Helpful?
3Thank AureljeZ
Comox Valley, Canada
Reviewed 1 week ago

This is our ninth time in this resort, and not a last!!! This place like a good wine, get better and better with age. Incredibly professional staff, and amazing surroundings make this place the perfect paradise

 Report
Helpful?
2Thank Ewa Jerry W
Worcester, United Kingdom
Reviewed 1 week ago

This was our third visit to the hotel and each time we go it seems better We were really pleased to see the extended decking at the beach restaurant as we like to eat outside. The food here was amazing especially the barbecue and paella cooked by Alberto. Also a special mention to Olivia who cooked some superb fish. The...

 Report
Helpful?
5Thank Luciaskinner
Salt Lake City, Utah
Reviewed 1 week ago

What struck me about this trip was how happy the staff was. Everywhere, everyone. After spending 5 days there, it started to strike me simply how nice, accommodating, and really happy the people who work there are. And that ends up meaning a lot, right? Riding a cart from one place on the property to another, you pass groups of...

 Report
Helpful?
1Thank Morriosity
Altamont, Illinois
Reviewed 1 week ago

This was our fourth trip. We stayed at the Iberostar Grand at Riviera Maya. It was fantastic. Everyone was so friendly and helpful. There was nothing too big to ask. Everything was clean, neat and tidy. The food was delicious and there was more than enough. Only gets better each time we go.

Review collected in partnership with Iberostar
 Report
Helpful?
2Thank Rogere1966
Virginia
Reviewed 1 week ago

Perhaps my expectations were high due to all of the stellar five-star reviews that I read on TripAdvisor and elsewhere, but my husband and I were disappointed in the Grand. Some parts of it were nice, but it clearly was not the right choice for us. In fact, we were happy to have the excuse of a snowstorm heading to...

 Report
Helpful?
21Thank lvgirl74
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of our Management and staff working for IBEROSTAR Grand Hotel Paraiso, we appreciate you taking the time to share your review. All feedback allows us to identify the areas of improvement in order to offer better services and facilities to our guests. We are very happy to know that you enjoyed our pools and beaches and...

8,302 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7860)
Viewed
Pool/Beach Area (1434)
Viewed
Room/Suite (746)
Viewed
Hotel & Grounds (1915)
Viewed
Dining (908)
Viewed
View from Room (274)
Viewed
Bathroom (143)
Viewed
Business Centre/Function Rooms (23)
Viewed
Family/Play Areas (29)
Viewed
1:31
Videos (31)
Viewed
Other (2357)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Priority Location Suite (39)
Viewed
Dining (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (13)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
11.1 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
2,836 reviews
2.0 km away
Secrets Maroma Beach Riviera Cancun
2.1 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,296 reviews
Show Prices
Show Prices
Show Prices
15.6 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 212 in Playa del Carmen
7,857 reviews
0.3 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,673 reviews
0.4 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,744 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 27,294 - ₹ 50,530 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Despegar.com and Jetsetter so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya
Hotel Style:
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travellers.
900 questions
Ask a question

See all questions (900)

Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean front 7122 - quiet section”
 of 5 bubbles julief246, 25 Mar 2017 | Read review
“We always ask for a top floor room to avoid the sound of heels on the marble floors from above”
 of 5 bubbles CarolB340, 25 Mar 2017 | Read review
“Ocean front second floor”
 of 5 bubbles GrandmaJ2011, 23 Mar 2017 | Read review
“Room 7431, an ocean an jungle view”
 of 5 bubbles EwaJerryW, 19 Mar 2017 | Read review
“Ocean Front Suites are worth it.”
 of 5 bubbles Morriosity, 18 Mar 2017 | Read review
5 of 5