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El Dorado Royale, by Karisma

Bookit.comUS$ 676*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
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9,456 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
See the most recent reviews
Showing 9,169: English reviews
Regina, Canada
Reviewed 2 December 2013

We stayed her Nov. 21 to Dec. 1 2013 and I have to say it's by far the poshest resort we have been at. Yes, it's a Vacation club if your are interested... they are happy to show you how it works but a simple no thanks is accepted as well and there was no pressure or people lurking to...

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Helpful?
5Thank Luanne N
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest Thank you for allowing to host you with us and for your detailed review, We will extend your compliments to our staff. I appreciate your honest opinions of your experience at our hotel, we have noted all your comments in order to work harder on them, together as a team with the different departments in the resort. I...

Sheffield, United Kingdom
Reviewed 2 December 2013

Just returned from Mexico - on 21st November. The flight was great, went on one the new Dream liner planes that Thomson have in their fleet. Upgraded and it was well worth it. 10 hours flight felt really comfortable. We stayed at the El Dorado Royale room 5028. I must say that when we arrived there were several problems with...

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Helpful?
1Thank BILL C
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for taking the time to post a review of your experience. I truly appreciate your feedback and I have enjoyed reading your comments. I can assure you that your feedback will be used constructively and hopefully you will provide us the opportunity to host you once again so we can show you that the El Dorado Royale truly...

Birmingham, United Kingdom
Reviewed 2 December 2013

My boyfriend and I went to this resort for a week to celebrate my 40th birthday - we traveled on 21 November and returned on 28 November - All I can say is all inclusive will never match up to this again! Resort is quite big, but there are plenty of buggy's to get you around and no matter what...

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Helpful?
Thank Sarah_HP1615AU
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest. Thank you for your wonderful review of your recent stay at the El Dorado Royale A Spa Resort by Karisma. It was a pleasure to welcome you here with us. I am glad to read that we were able to exceed your expectations and I would like you to know that I have taken note of the detail...

England, United Kingdom
Reviewed 2 December 2013

OK, after staying at Seaside Resorts for the first week in June 2013 we asked to be moved to the El Dorado Royale for our second week to experience another Mexican location... This is a massive beautifully kept complex and a simply magnificent value for money experience! The high quality 'Gourmet' dinning was just superb with some of the best...

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Helpful?
Thank Kidd2017
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for your recent and detailed review about our facilities, services and staff. We are pleased you enjoyed your stay and were so well looked after by the team here at El Dorado Royale, a Spa Resort by Karisma. We will make sure our bar and waiters team see your kind comments. They will feel so glad....

Glastonbury, United Kingdom
Reviewed 1 December 2013

Went to the El Dorado 4 years ago and wondered if it would be as good as we remembered. It was better. Staff, amenities and resort ambiance was friendly and relaxing. Nothing was ever too much trouble. Food was excellent. Kampai was a favourite last time and was again. New additions Santa Fe and Fuentes were a treat. We will...

Review collected in partnership with this hotel
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Helpful?
Thank geewhiz1997
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest and Friend, Thank you very much for your preference and your recent review. We are pleased that you enjoyed your stay with us one more time and were so well looked after by the team, here in El Dorado Royale, a Spa Resort by Karisma. We will make sure all our team see your kind comments. They will...

TN
Reviewed 1 December 2013

This was my 12 visit to Mexico. The country has been my first choice of vacation destination mainly due to the hospitality of the people, as well as short and convenient travel, natural beauty etc. I am not sure what happened upon our arrival, maybe they were disoriented by the rain, but our welcome was far less then stellar. Everyone...

Review collected in partnership with this hotel
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Helpful?
2Thank Yelena A
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for taking the time to post such a detailed review of your experiences .I enjoyed reading your review and found your feedback to ve very interesting. I would like to apologize for your arrival experiences, this is definately not how our guests should be met and is inexcusable. I am , however , very happy that our Head...

Warrington, United Kingdom
Reviewed 1 December 2013

We had an amazing time at El Dorado Royale and would highly recommend it. We stayed for 2 weeks for our honeymoon from 4-18 November 2013. We stayed in the junior suite and were really glad we didn't go for the swim up suite, in our opinion, not worth the extra money. The suite and whole complex was spotlessly clean,...

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Helpful?
1Thank Jenny845
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for sharing your feedback on Tripadvisor. It is great for us to know that we were part of your special celebration, we are glad to learn how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments are...

Tewkesbury, United Kingdom
Reviewed 1 December 2013

we went here for our 25th anniversary mid to the end of November the weather was superb average 28 degrees every day from the minute we arrived until we left we were treated like vip's nothing was to much trouble for the plentiful staff always courteous always said hello when you pass them, the room a swim up suite was...

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Helpful?
1Thank Anthony J
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma. We are delighted to read that you spent a most wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant. Thank you for the compliments and recommendation about our resort and we look forward for the...

Scottsdale, Arizona
Reviewed 1 December 2013

I stayed in one of the remodeled rooms which are great! The bath tub is now inside the bathroom! The new decor is nice. They did change the bathroom amenities and no longer have conditioner. Which I wasn't prepared for. So if you have long hair make sure you remember to bring your own! I love the smoothie bar great...

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Helpful?
1Thank WorldTraveler2054
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear guest, Thank you for your kindly comments and your feedback on Tripadvisor it will be very helpful to our future guest. We are glad to know how much you have enjoyed your stay in a refurbished room at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments...

Kelowna, Canada
Reviewed 1 December 2013

This is our 5th time here and everyone here goes way above and beyond to be friendly and provide premium service. From Manuel in the gym to our butlers Yalma, Gaby, Mauricio and Pablo our housekeeper Pierre and his staff and of course Eduardo the sommelier as well our chef and waiter Casamiro and Javier and at the restaurants Efrain...

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Helpful?
Thank Barbara F
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest & Friend, It was a great pleasure welcoming you again in El Dorado Royale, a Spa Resort by Karisma. We are delighted to read that you spent a wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant. Thank you for the compliments and recommendation about our resort and we look forward...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
  • Laundry Service
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 18,797 - ₹ 77,062 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Green Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
1,513 questions
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Questions? Get answers from El Dorado Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The swim up room is definitely to be sought after - if you have the money.”
675suzyw, 23 May 2017 | Read review
“Reinforce No Smoking policy ”
nadined61, 22 May 2017 | Read review
“Room location is important to us because of knee issues. Property is huge and spread-out so there is lots of walking but also lots of shuttles to hop on for transportation around the property. We request our room as close to La Isla pool as possible because we enjoy the swim-up bar and several restaurants surrounding it..”
dennissE2641LZ, 22 May 2017 | Read review
“More TV channels.”
cherylwoonsama, 18 May 2017 | Read review
“I do not recommend staying in the Royale section at all. Perhaps the family or romantic section is better.”
Barsamp, 16 May 2017 | Read review
5 of 5
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