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El Dorado Royale, by Karisma

Bookit.comUS$ 712*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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El Dorado Royale, by Karisma
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9,463 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 9,175: English reviews
Frederick, Maryland
Reviewed 10 December 2013

We spent a long weekend at the El Dorado for a family wedding. This resort was a very good introduction to all-inclusive vacations. The rooms were clean and well appointed, the food was consistently good, and every staff member from the concierge to the groundskeeper was friendly and helpful. Ivan at check-in and Enriquez at the Rincon Mexicano (have the...

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Helpful?
Thank Shaboo02
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you very much for sharing your feedback on Tripadvisor. We are glad to learn how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma during this short but wonderful weekend, sharing with us this special and memorable moments. That our facilities, staff and service were up to your expectations. Your comments...

Poole, United Kingdom
Reviewed 10 December 2013

Stayed for two weeks with my partner. This is a nice enough hotel but really nothing that special-it definitely doesn't live up to its own hype. Rooms were a reasonable size with a decent sized bathroom and pretty clean. The grounds are beautifully kept - probably the best thing in the resort. Plenty of food & drink available in the...

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5Thank arch56
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear Friends from Poole, I would like to thank you for taking the time to share your experiences from your recent stay at the El Dorado Royale. we truly appreciate your feedback and value your comments. I can assure you that your feedback will be used constructively to ensure that we continue providing our guests with a superior vacation experience....

Halifax
Reviewed 8 December 2013

Fantastic location. Fantastic Staff, excellent food. The perfect holiday. Attention to detail was unbelievable. Everything you ask for you received promptly. Plenty of sun lounges. Drinks constantly brought to you with friendly service.our room was cleaned twice a day as you are allocated your own maid. Returning to our room every evening with our bed turned down ready for a...

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3Thank TessHaynes
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest It is indeed a pleasure to receive such a nice review highlighting our natural background, facilities, services and most of all, our staff professionalism and kindness. Your comments show you so satisfied with your experience with us, that makes us feel really proud of what we are doing. Your lovely review constitutes a great motivation for us to...

Kansas City, Kansas
Reviewed 8 December 2013

Lovely resort, but not very accomodating! Gourmet food was excellent, but left you hungry! Even poolside we had to wait to be seated and were barely acknowledged. Poor service. Two days of rain and no effort to accomodate guests inside. The day of the wedding we couldn't even get room service for lunch because they were too backed up and...

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4Thank clauer
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Many Thanks for your review of your stay at the El Dorado Royale. I truly appreciate your feedback and I have carefully considered all comments within your review. Please be assured that your feedback will be used in order to make the necessary improvements to our services. Unfortunately , in October, we experienced inclement weather including heavy downpours for extend...

New York City, New York
Reviewed 8 December 2013 via mobile

Recently our 7 days trip we wanted to enjoy our honeymoon anniversary but everything went wrong. Starting from the long waiting time at the check in. Once we are getting to our room was not even ready, what was for us a totally surprise which supposed to be ready by 3pm and it was already 5pm. No apologize for our...

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8Thank masterp40NY
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

As General Manager and on behalf of all staff at the El Dorado Royale I would like to thank you for your recent review of your honeymoon anniversary. It is very disappointing to hear that you stay was not as expected and that we fell short in various aspects of your stay. I, or a member of the management team...

Toronto
Reviewed 7 December 2013

This resort has several weddings each week. Many of these party late and are noisy. Wi-Fi is not reliable. Otherwise this is a very nice place with good service and food. Beach and pools are not busy. Grounds are well maintained.

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4Thank 1948Mexico
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your brief review of our hotel and your recent stay. Destination weddings are very popular and we feel very honored when chosen to host such a special occasion in our guest's life however we truly value all our guests , whether coming to the resort to celebrate a birthday, wedding, honeymoon or just to enjoy a well...

London, United Kingdom
Reviewed 6 December 2013

My partner and I stayed at the El Dorado Royal from the 27th Nov 2013 – 4th Dec…. WOW! This was my second time in Mexico, I had stayed in Cancun a few years ago…. However it was both my partner and I’s first time in the Riviera Maya! We booked through Thomson, a simple process even managed to book...

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3Thank Taliyah D
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest: We have been honored with your kindly comments, and for have chosen our resorts for this special celebration. We are working in the Little details in the rooms in order to have every and each one of them without any detail. Both, our Hotel Manager and our F & B Manager will make sure that our bar team...

Stoke-on-Trent, United Kingdom
Reviewed 6 December 2013

We went to the El Dorado Royale on the 9th November 2013 for our honeymoon. I could not recommend the hotel highly enough to anyone. The Food, Service, Location, Drink was nothing short of magnificent. We upgraded our room to a swim up suit prior to traveling, as we had only got married days before and was on honeymoon, El...

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Helpful?
Thank MikeDavies86
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, It feels very rewarding to acknowledge how much our guests appreciate the service we have provided and the warmth of our people. It will be a pleasure to extend your compliments to our staff that goes the extra mile in order to fulfill your expectations. We are sure it will be a really nice way to encourage them...

Montreal, Canada
Reviewed 6 December 2013

We spent one week at Casitas with swim up suite last week of November 2013. From the first moment we arrived we felt like we entered a wonderful place. The staff were very friendly and smiling and very helpful. We had wonderful butlers Moses and Claudio . They were very helpful and attentive at all times. They were always available...

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Helpful?
Thank romanna1
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, It feels very rewarding to hear that our services have gone beyond our clients expectations. We will extend your compliments to our staff and most particularly, to your butlers. Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction. It will be a great pleasure to welcome you once again for...

Beverley
Reviewed 5 December 2013

Hotel complex and standard of accommodation was excellent, the staff were very friendly and eager to please. The rooms and hotel complex were always clean and tidy.The food was great but be aware the food is gourmet and the portions are small, so just order more if your hungry, If you feel like stopping in your room on the evening...

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2Thank dragon831
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest. We have had a great pleasure reading your detailed review. Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff. Your comments are a very good motivation for us to keep working to achieve our guests’ full satisfaction. Looking forward to receive you, once again, at El Dorado...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
  • Laundry Service
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 18,684 - ₹ 78,046 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Depending on your taste, let the staff know, we asked for a quiet setting and that is what we received!”
anncQ7620VB, 24 May 2017 | Read review
“The swim up room is definitely to be sought after - if you have the money.”
675suzyw, 23 May 2017 | Read review
“Reinforce No Smoking policy ”
nadined61, 22 May 2017 | Read review
“Room location is important to us because of knee issues. Property is huge and spread-out so there is lots of walking but also lots of shuttles to hop on for transportation around the property. We request our room as close to La Isla pool as possible because we enjoy the swim-up bar and several restaurants surrounding it..”
dennissE2641LZ, 22 May 2017 | Read review
“More TV channels.”
cherylwoonsama, 18 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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