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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,301 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Royale, by Karisma
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Showing 9,018: English reviews
Liverpool, United Kingdom
Reviewed 17 January 2014

We had a wonderful Christmas and New Year at the El Dorado Royale, and we loved the place so much we have already booked to go again next year. Everything - the food, the rooms, the staff - were outstanding. This is definitely the most comprehensive AI we have ever been to. We ate at all of the restaurants and...

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Helpful?
3Thank AlbieH1964
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest¡¡ Thank you for sharing your feedback and rating us with the 5 star award; we are pleased that you enjoyed your stay with us, It's particularly pleasing to hear that our concierges took care of you very well, we will forward your compliments to them, this kind of comments about the service and kindness the provide to all...

East Anglia
Reviewed 17 January 2014

I have to say this holiday is the best I've ever had, a real treat.we stayed in the Casitas where the beach is better, our suite was amazing, the maid service, concierge Louis, and Irving our beach waiter were all amazing. We used the gym everyday which was managed by Manuel, he was a fantastic instructor. The Cocotel was the...

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1Thank Maz29
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest¡¡ Thank you for sharing your feedback on Tripadvisor. We are glad to know how much you have enjoyed your stay and that our facilities and service were up to your expectations. We will pass on them your compliments, they will be an excellent motivation to them, your comments are extremely important to us, if they are good or...

Atlanta, Georgia
Reviewed 17 January 2014

We came to this resort with the highest of hopes for a romantic, relaxing first anniversary trip. It was mostly lovely, or at least just fine, but I cannot bring myself to comment on the beaches, pools, food, or overall atmosphere because our experience at El Dorado Royale ended so badly that I think it's most important to focus on...

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9Thank EmFu77
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Thank you for your review , we have reached out to you privately and provided the reports and conclusion of this claim. I would like to confirm that despite a detailed investigation we did not find any evidence that our employees was involved in the loss of your ring. we understand that your ring was of great sentimental value and...

Regina
Reviewed 16 January 2014

Went for a couple of days to relax. Food was good and well presented. The restaurants felt crowded with no privacy. The beach area had many sand bags which were unsightly and left little room for a nice swim. The hotel staff say to help the envrionment, however destroying the current and water flow further up the beach in Playa...

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4Thank kerrbearRegina
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear kerrbearRegina Thank you for sharing your experiences, we value your feedback . We can confirm that our Geo textile artificial reefs are part of our Going green campaign and we are working with the local authorities in efforts to protect our coastline from erosion and encourage repopulation of sea life Best Regards Paula Negrete Operations Manager

Thurmont, Maryland
Reviewed 16 January 2014

So glad our travel agent recommended this resort! Everything was top notch. Plenty of options for food, all of which were great. Room was a Junior Suite, gorgeous. Hospitality out of this world. Everyone went out of their way to accommodate your every need. From bell boys greeting us as soon as we arrived and a glass of champagne while...

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Helpful?
1Thank Bobby B
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, We want to thank you for rating us with the 5 stars; It feels really rewarding to hear that our services have gone beyond your expectations. We will extend your compliments to our staff and most particularly your Concierges, who were taking care of you very well; comments like yours constitute a good motivation for our team and...

stoke-on-trent
Reviewed 15 January 2014

The whole holiday was great, the food in all restaurants was great, service second to none, we did tip at every meal but not so much at the bars but still got great service, especially on the beach William was great bringing our drinks to us every day. The weather was not so good when we were there but we...

Review collected in partnership with this hotel
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Thank fortyStoke_on_trent
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, Thank you for sharing your experience with the future travelers on Trip Advisor; It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma. We are delighted to read that you spent a most wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant. Thank you for...

Peachland, Canada
Reviewed 15 January 2014

This resort had 5 star fantastic food in every restaurant, great service, good rooms with great housekeeping and lots of choice of clean well kept pools. All the bar, restaurant and the concierge staff (Angel and Vuchko) were fantastic! They all treated me so very well. Hospitable, attentive to my needs at all times, very personable and kind! The regular...

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Helpful?
2Thank Susan M
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, It is indeed a pleasure to receive such a nice review highlighting our natural background, facilities, services and most of all, our staff professionalism and kindness you received from them, I will forward your comments to them; so they will know that their excellent job and passion is being recognized by or dear guests. We know that there...

Reviewed 14 January 2014

My husband and I just got back from El Dorado Royale (villas ) and we had an amazing time. We did the couples massage on the beach and Javier was my massage therapist. He was absolutely amazing! I highly recommend it. We did stay at the villas side which we enjoyed thoroughly but if you are looking for a more...

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Helpful?
17Thank Dmilt
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, First I want to thank you for the 5 stars recognition; we have been honored for having chosen our resorts for these holiday and the fact that you show so satisfied with your experience, even when you did not have the time for taking the Greenhouse Tour, I am pretty sure you would have learned a lot about...

Kansas City, Missouri
Reviewed 13 January 2014

My husband and I just got back from our honeymoon at the El Dorado Royale (the villas side), from January 5th-12th. We were recommended El Dorado Royale by our travel agent. We booked it and then we tried getting a feel for it through YouTube videos and reviews and pictures. It looked really low key, but kindof boring. We were...

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Helpful?
12Thank Ellie C
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest, We want to thank you for rating us with the 5 stars award; we are very pleased knowing that you have chosen us for this special celebration; we really appreciate for have taken the time to write this lovely review with such a detailed description of our facilities, services, the staff and the whole experience you had. We...

Manchester, United Kingdom
Reviewed 13 January 2014

We stayed in room 318, an ocean front room at the El Dorado Royale end of the resort. I could wax lyrical about this place but many others on TA have done that, so I will be concise. Accommodation: beautiful, clean, well appointed, no complaints; Resort: beautiful, very well maintained, pools great, beach fine if somewhat visually tainted by the...

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4Thank GTWL
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this review

Dear Guest: We have been honored with your kindly review, and having chosen our resorts for this special trip and the fact that you show so satisfied with our services and staff, your experience makes us feel really proud. Your lovely review allow us to keep improving our team work and personalizing our services. It will be great to welcome...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 18,918 - ₹ 58,827 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Hotwire, Travelocity, TravelUp, Orbitz, Cheap Tickets, Jetsetter, Cancelon and HotelQuickly so you can book your El Dorado Royale, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Royale, by Karisma staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“check out a swim-up room. We haven't done it yet, but it looks fun.”
davmich2015, 22 Apr 2017 | Read review
“Any room located near the evening entertainment can be rather loud. If you are a light sleeper try to avoid this area.”
orientalnc9, 21 Apr 2017 | Read review
“We had a swim up at El Dorado Royale and loved it! Might want to go to bldg 42 or higher as you can hear the entertainment if you are closer”
165lindaa, 21 Apr 2017 | Read review
“Buildings one to five have best view and added amenities. I would take second floor over swim-up for the view.”
ConstantVacationers, 20 Apr 2017 | Read review
“Spend the extra on the upgrade to swim up with concierge service, you will feel pampered”
R_Feser, 17 Apr 2017 | Read review
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