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The Grand Mayan Riviera Maya

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3,487 Reviews from our TripAdvisor Community

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There are newer reviews for The Grand Mayan Riviera Maya
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Showing 2,871: English reviews
Grand Junction, Colorado
Reviewed 1 week ago

We stayed at the Grand Mayan for five days in February. Beautiful property very well kept. No views from any of the rooms just jungle. Very difficult to get around this place is huge. They have trams that rum every 15 minutes or sor but we always seemed to miss them. So you walk 3/4 a mile five or six...

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Helpful?
1Thank Todd R
Oakland, CA
Reviewed 1 week ago

We bought a week through Interval International Getaways....3 couples. The staff is amazing and accommodating. First, they arranged for us to be in the same building, same floor, two couples in adjoining rooms even. We avoided the sales pitch and they didn't pester us when we said we were busy. Maid service was everyday...one day she had our large bath...

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4Thank CALuci
Reviewed 1 week ago via mobile

We've traveled 3x to Mexico now - all 3x w/ Vidante. This particular property was HUGE! However, we found the service time could def use improvement, signs for walkways very confusing. Prob won't go back.

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Helpful?
Thank Lori N Harold B
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. It appears as though not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Your feedback is always welcomed. With all good wishes, The Grand Mayan...

Mound, Minnesota
Reviewed 1 week ago

This is a big resort. Everyone was nice and clean, Employees were very nice and helpful. We were pretty happy with stay until check out. Our final bill was incorrect so I went back to the front desk to get it corrected. They gave me a slip and said the charge was cancelled and recharged the correct amount. After we...

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Helpful?
2Thank Chris B
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. We are very happy to learn you have perceived the warmth of our staff’s service and the cleanliness of our accommodations and surrounding premises. On the other hand We deeply regret what happened with your credit card there is...

Reviewed 1 week ago

First, this place is HUGE! The rooms are spacious and clean, ours had a terrace with two chairs and a small table, but we were really only in the room to sleep, or shower and change. Nice big bathroom, double sink, walk-in shower and whirlpool tub (which we never used). Don't expect to have an ocean view from your room,...

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2Thank Elissa C
London, United Kingdom
Reviewed 1 week ago

The food is very good, but the staff turnover is high so the concierges are not the most knowledgeable and seem to be quite young. The worst part is waiting in line early for beach beds, over-booked restaurants - we had to eat in our room twice because of lack of restaurant availability and the very long and high pressured...

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1Thank honesttravelreview
Sacramento, California
Reviewed 1 week ago

A truly remarkable setting and lovely accomodations. We loved the theme of this resort with palapas, restaurants, stores, and villages. The landscaping is remarkable and plays right into the jungle surrounding it. The pools connect one into another and then there are others all around the acreage as well as canals of waterways. They seem to welcome local wildlife and...

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Thank Jennifer P
Richmond, VA
Reviewed 1 week ago via mobile

This place is gorgeous but HUGE!! Be prepared to walk walk walk ! The food is average the staff is friendly. It really is like being on a cruise ship. You must reserve your pool chairs at 8:00am. Who wants to get up early on vacation ? The best restaurants require a reservation so again like a cruise ship -...

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1Thank dsexton789
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your recent stay with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We regret that your stay was not as you were expecting. Rest assured that your feedback will be taken into...

Ada, Michigan
Reviewed 2 weeks ago via mobile

A five star resort nestled in the midst of the Mayan Jungle. All the amenities, worlds largest swimming pool, the ocean, great restaurants, great entertainment yet you never lose that feeling that you are still in the midst of the jungle. Highly recommend

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1Thank pb1924
Akransas
Reviewed 2 weeks ago

I spent two weeks at Grand Mayan as a owner. Ive been coming to this resort regularly since 2002. A lot has changed but the mayan people and employees of Grand Mayan continue to be what makes the resort what it is. I was treated like a princess by the employees. From Housekkeeping to the groundskeepers, waiters and waitresses, concierge,...

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1Thank victory63

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Amenities

Highlights
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Spa
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
I am offering suites at The Vidanta Grand Mayan Riviera Maya resort, located on the Yucatan Peninsula. This resort has everything you could ever need to experience true happiness: JOYA, a resident Cirque du Soleil show; five luxury resort hotels; world-class restaurants; spectacular pools; shopping boutiques; a Jack Nicklaus golf course; indulgent spas and the most attentive staff in Mexico. ... more   less 

Additional Information about The Grand Mayan Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 13,371 - ₹ 33,427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Riviera Maya 5*
Number of rooms: 500
Also Known As:
The Grand Mayan Riviera Maya Hotel Playa Del Carmen
Grand Mayan Riviera Maya
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Grand Mayan Cancun
Grand Mayan Playa Del Carmen
The Grand Mayan Riviera Maya Playa Paraiso
Hotel Style:
#4 Family Hotel in Playa Paraiso
#5 Spa Hotel in Playa Paraiso
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#9 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from The Grand Mayan Riviera Maya staff and other travellers.
744 questions
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Questions? Get answers from The Grand Mayan Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Grand Mayan Jungle is quiet, Grand Mayan Lago is closer to the lobby, restaurants etc. Ask for a view looking away from the train routes.”
 of 5 bubbles maggiecrowe, 26 Feb 2017 | Read review
“No rooms look at anything but the”
 of 5 bubbles 474toddr, 19 Feb 2017 | Read review
“check a resort map before you book...the place is very large...”
 of 5 bubbles CALuci, 18 Feb 2017 | Read review
“Don't know for sure.”
 of 5 bubbles Q7725OZchrisb, 17 Feb 2017 | Read review
“Huge resort with 6 different resort/hotels within. We are not owners, so had no choice of rooms within the resort we booked.”
 of 5 bubbles 429elissac, 17 Feb 2017 | Read review
5 of 5