We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
18/07/2017 19/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Paraiso Maya

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
    Save
    Best prices for your stay
    18/07/2017 19/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (4822)
          Pool & Beach (1227)
          Room & Suite (713)
          IBEROSTAR Paraiso Del Mar
          4,635 reviews
          #8 of 11 hotels in Playa Paraiso
           
          Paradisus Playa Del Carmen La Esmeralda
          6,908 reviews
          #34 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Lindo
          5,923 reviews
          #4 of 11 hotels in Playa Paraiso
           
          Moon Palace Cancun
          21,193 reviews
          #22 of 175 hotels in Cancun
           
          Overview
          • Excellent58%
          • Very good28%
          • Average9%
          • Poor3%
          • Terrible2%
          Travellers talk about
          “wave pool” (613 reviews)
          “seafood” (410 reviews)
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Golf Course
          Dry Cleaning
          Lazy River
          Water Park
          Tennis Court
          Butler Service
          Shuttle Bus Service
          Babysitting
          Private Balcony
          4.0 Star Hotel
          All hotel details
          {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
          IBEROSTAR Paraiso Del Mar
          4,635 reviews
          #8 of 11 hotels in Playa Paraiso
           
          Paradisus Playa Del Carmen La Esmeralda
          6,908 reviews
          #34 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Lindo
          5,923 reviews
          #4 of 11 hotels in Playa Paraiso
           
          Moon Palace Cancun
          21,193 reviews
          #22 of 175 hotels in Cancun
           
          Rooms
          18 Jul19 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa Paraiso hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "7e0dc1f26dfa4137b7d658cf06e5e4b8", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":524093,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":18,"month":7,"year":2017},"checkout":{"day":19,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"7e0dc1f26dfa4137b7d658cf06e5e4b8","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Paraiso Maya","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjdlMGRjMWYyNmRmYTQxMzdiN2Q2NThjZjA2ZTVlNGI4IiwiQUlLIjoiNWU4NDUzYTNmNzI2NGUyZjgyYmMyYjQ1MmVkNDllNDMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "18/07/2017", "checkOut": "19/07/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null,"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null,"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"containerClass":null,"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Turn Your Opinions into Points!
          Turn your opinions into JPMiles
          Turn your opinions into PAYBACK Points
          *You can enroll in only one programme at a time to earn rewards for reviews.
          JPMiles / Payback Arrow
          JPMiles / PAYBACK
          50
          Reviews (4,866)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for Iberostar Paraiso Maya See the most recent reviews

          21 - 25 of 4,866 reviews

          Reviewed 2 weeks ago

          So, we were booked at the Lindo, but somehow, due to them not being able to offer us our requests- they provided a free upgrade which was awesome. I will say that 95% of the service/customer service was beyond awesome! You can go see the...More

          3  Thank AnnabelleLa15
          Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 5 days ago

          Dear guest, We would like to thank you for sharing your reviews regarding your recent stay at IBEROSTAR Paraiso Maya. It is great to read that the service provided by our staff overcame your expectations, specially the service of your concierge Pepe who went far...More

          Reviewed 2 weeks ago

          Let me start off by saying I'm a review reading junkie! It takes a LOT of reading for me to make a decision to book a place. Through all the mixed reviews, I took the plunge. On the airplane there, my nerves were running wild,...More

          15  Thank Melissa W
          Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 5 days ago

          Dear guest, On behalf of the hotel management we would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your vacations. It is a pleasure for us to read such nice reviews like yours, nothing makes us feel happier than knowing that you...More

          Reviewed 2 weeks ago

          It is all the wonderful employees with great attitude who make this place such a good choice. After a quick check-in, and making dinner reservations with the lobby concierge, we had a snack from Star Cafe and perfect margaritas from Johnny at the lobby bar....More

          4  Thank retiree59_11
          Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 1 week ago

          Dear guest, Thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation. We are honored to read that you had a great vacation and that we were able to make your stay so memorable. We appreciate your kind comments about the food and the...More

          Reviewed 2 weeks ago

          This was our first trip to Mexico and I cannot say we would go back to this resort. The good: The accommodations were great. We had a jr. suite at the Maya for my husband, son and myself. It was great, there was plenty of...More

          1  Thank Janiegirl66
          Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 5 days ago

          Dear guest, Thank you for sharing your review about your recent stay at our hotel. We are pleased that you really enjoyed the warmth and comfort of your suite and most important that our staff made you and your family feel cared and always ready...More

          Reviewed 2 weeks ago

          The staff quickly became friends and family; from bringing my favorite dessert when having dinner at the buffet, to bringing fresh towel when I'm at the beach or pool. I have never had this level of hospitality like in Iberostar Paraiso Maya. Everything was perfect!...More

          5  Thank Melissa G
          Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 1 week ago

          Dear guest, Thank you for choosing IBEROSTAR Paraiso Maya to spend your vacations. It is such an honor to read about the great time you had with us, as you mentioned, our main goal is to give an excellent service to all our guests making...More

          IBEROSTAR Paraiso Del Mar
          4,635 reviews
          #8 of 11 hotels in Playa Paraiso
           
          Paradisus Playa Del Carmen La Esmeralda
          6,908 reviews
          #34 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Lindo
          5,923 reviews
          #4 of 11 hotels in Playa Paraiso
           
          Moon Palace Cancun
          21,193 reviews
          #22 of 175 hotels in Cancun
           
          About
          Awards & Recognition
          Travellers' Choice2017 Winner
          GreenLeadersGold level
          Certificate of Excellence
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Beachfront
          • Free Internet
          • Free Parking
          • Bar/Lounge
          • Spa
          • Breakfast included
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Children Activities (Kid / Family Friendly)
          • Shuttle Bus Service
          • Free Parking
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Minibar
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Hot Tub
          • Tennis Court
          • Bar/Lounge
          • Spa
          • Golf Course
          Details
          • Price range
          • US$ 260 - US$ 1,182 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #4 Green Hotel in Playa Paraiso
          • #4 Luxury Hotel in Playa Paraiso
          • #5 Top resorts Hotel in Playa Paraiso
          • #5 On the Beach Hotel in Playa Paraiso
          • #5 Family Hotel in Playa Paraiso
          • #5 Romantic Hotel in Playa Paraiso
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms ,
          • Accessible rooms
          • Number of rooms
          • 434
          • Reservation Options
          • TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Travelocity, Hotwire, Hotels.com, Priceline, TravelUp, Cancelon, Hotel.de and Cheap Tickets so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen >
          • Playa Paraiso
          • Also Known As
          • Iberostar Paraiso Maya Hotel Playa Paraiso ,
          • Iberostar Playa Paraiso ,
          • Iberostar Riviera Maya ,
          • Iberostar Hotel Paraiso Maya ,
          • Iberostar Maya ,
          • Iberostar Grand Paraiso ,
          • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
          Add Photo Photos
          Traveller (4822)
          Pool & Beach (1227)
          Room & Suite (713)
          Dining (405)
          Hotel & Grounds (2852)
          Family and Play Areas (93)
          Bathroom (61)
          Business Centre & Event Rooms (21)
          Nearby
          Iberostar Grand Hotel Paraiso
          5,763 reviews
          .34 km away
           
          IBEROSTAR Paraiso Del Mar
          4,635 reviews
          .29 km away
           
          Iberostar Paraiso Lindo
          5,923 reviews
          .09 km away
           
          Iberostar Paraiso Beach
          4,958 reviews
          .26 km away
           
          Nearby Restaurants
          Havana Moon
          568 reviews
          1.41 km away
          Nektar at Vidanta Riviera Maya
          128 reviews
          1.55 km away
          Tramonto
          93 reviews
          1.26 km away
          Azur
          100 reviews
          1.57 km away
          Nearby Attractions
          Iberostar Golf Club Playa Paraiso
          698 reviews
          1.27 km away
          Rancho Bonanza
          679 reviews
          4.25 km away
          El Caracol
          27 reviews
          7.06 km away
          Pro Dive Mexico
          699 reviews
          2.13 km away
          Questions & AnswersAsk a question
          Siobhan K
          Does anyone know if there are fitness classes there or what the gym has there? I would love group fitness classes on vacation.
          24 June 2017|
          Answer Show all 2 answers
          Response from Marzular | Reviewed this property |
          They have classes at the gym, gym area is pretty big with 2 seperate rooms for the classes. Instructors work out theirself and know what they are talking about.
          0
          Votes
          Google Translation
          Brandie R
          What are the differences between Iberostar resorts? Are they all linked together and have access to each other (I'm not talking about the ones another towns)? I read where you only get one reservation per every 3 nights stayed.. Does this mean that we can only eat at one restaurant while we are there? (4 nights)
          23 June 2017|
          Answer Show all 5 answers
          Response from Diana G | Reviewed this property |
          Each resort goes up in quality with the Grand being adult only and the most exclusive. You can eat at any of t h e resorts and don't need reservations except for the specialty restaurants such as Italian, Brazilian, steak... More
          0
          Votes
          Room Tips
          "There is no real ocean view - most of the rooms are facing pools/jungle"
          Read review
          "Try for the building closest to the beach and breakfast buffet."
          Read review
          "We loved building 61 - close to the beach and pool"
          Read review
          "Building 61 is great as it's close to the beach, pools and two of the specialty restaurants."
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing