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Iberostar Paraiso Maya

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Traveller (5265)
Pool & Beach (1299)
Room & Suite (835)
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Overview
  • Excellent58%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“iberostar paraiso”(432 reviews)
“wave pool”(624 reviews)
“seafood”(405 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Rooms
30 Apr1 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,260)
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Traveller rating
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1,215
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2,083
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446
154
93
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1,801 - 1,805 of 3,991 reviews
Reviewed 1 December 2014

away from this hotel. Can't stress enough how awful this place is. They claim to have several restaurants on the property but the food is the same at all of them - which is nearly inedible. The "Italian" restaurant/buffet is in no way different from...More

7  Thank drswelsh
Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 1 December 2014

Dear guest, First of all, we deeply regret you were disappointed with your stay at our resort. Thank you for your review. Regarding our culinary offerings, we are sorry to hear that we did not meet your expectations. Please rest assured that our Executive Chef...More

Reviewed 30 November 2014

We had been to the Paraiso Maya 4 years ago in early November with our entire family when it was relatively new. We had such a great time we took our 1 daughter and her 2 children back in late November and we had an...More

2  Thank RONALD B
Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 4 December 2014

Dear guest, Thank you for allowing us the opportunity to host your holidays once more; it has been a great pleasure to welcome you back. We are very glad to know that your stay with us was pleasant and that our facilities and services fulfilled...More

Reviewed 30 November 2014 via mobile

I had heard great things about this resort so it came as a disappointment when it wasn't what was expected. Although the food was fantastic and had many different places to eat the resort lacked in the fun exciting vacation atmosphere my family has come...More

4  Thank KathyLeeny
Reviewed 30 November 2014

Random comments - need hot tubs available in main pool area. The ones near pool bar weren't working. - better description of where all-day food was. Didn't know where to get anything between 4:30-7:00 pm - pool bathrooms had strong 'bathroom' smell. These things did...More

2  Thank FoofAV13-7
Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 4 December 2014

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya for your recent stay in Mexico and for your excellent review about us. We are happy to know that your stay with us was pleasant, and that you and...More

Reviewed 29 November 2014

We stayed early Novemeber and had a wonderful time. Staff was friendly and helpful at all times. The beds were very uncomfortable but this was quickly rectified by putting a padding on the mattress. I do however think they should upgrade the matresses. Other than...More

Thank Carrie B
Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded 4 December 2014

Dear guest, Thank you very much for your valuable comments about our resort. We are glad to hear that you enjoyed your stay with us. It was a pleasure to have been given the chance to serve you, and very encouraging to read that our...More

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Best Value Properties in Playa Paraiso, Mexico
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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Bar/Lounge
Spa
Golf Course
Outdoor pool
Details
Price range
US$ 262 - US$ 488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Playa Paraiso
#4 Spa Hotel in Playa Paraiso
#4 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 262 - US$ 488 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Playa Paraiso
#4 Spa Hotel in Playa Paraiso
#4 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5265)
Pool & Beach (1299)
Room & Suite (835)
Dining (440)
Family and Play Areas (111)
Amenities (98)
Business Centre & Event Rooms (23)
Questions & Answers
Ask a question
Kyle C
14 April 2018|
AnswerShow all 2 answers
Response from J1518M | Reviewed this property |
I believe they may, they do have different free activities on the beach, try emailing the resort.
0
Votes
jekaufman37
13 April 2018|
AnswerShow all 4 answers
Response from J1518M | Reviewed this property |
These type of resorts normally have roll out beds but you should email the resort or ask whomever you booked through to find out.
0
Votes
EllieCellie
13 April 2018|
AnswerShow all 8 answers
Response from J1518M | Reviewed this property |
A bus was part of our package through apple vacations. If you're booking through a reputable company transportation should be included.
0
Votes
Room Tips
"First floor are easy to get in and out of during the day."
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"We were in building 62 and it was a perfect location, close to restaurants and pools but still a close walk..."
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"Opt for a high top floor for a view as greenery obscures first 2 floors. Building 61 or 62 are central. Ask..."
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"Building 63, or 61 are great"
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