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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,672 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Maya
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Showing 3,594: English reviews
Delray Beach, Florida
Reviewed 25 March 2014

We went down to the Iberostar Paraiso Maya to celebrate (2) birthdays: My 45th and my daughter's 15th. From the first day to the last (6 days), the service was excellent. The staff went above and beyond expectations to make sure we had everything we needed. The rooms need a little updating, but other than that, the place was fantastic....

Review collected in partnership with Iberostar
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Helpful?
1Thank RBGATOR
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your excellent review on your recent stay at our hotel, we are happy that you and your daughter enjoyed your two birthdays with us. Our main goal is to meet our guests’ full satisfaction. We strive to impress our guests with our well kept grounds and the quality of food, beverages, and activities;...

Baltimore, Maryland
Reviewed 24 March 2014

This was a family vacation, at moderate to high expense. The facility and staff were excellent. Plenty of activities for all of us, including a teenager and a tween-ager.The food was only fair quality. We do not consume much alcohol, so the quality of food was important in this all-inclusive trip. Had a good time, but was disappointed by the...

Review collected in partnership with Iberostar
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Thank mbaker28
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for taking the time to share your recent experience at IBEROSTAR Paraiso Maya with Trip Advisor Readers. We are delighted to know that you had an enjoyable vacation and that you were pleased with our facilities and services. On the other hand; we are sorry that we did not meet your expectations in some...

Liverpool, United Kingdom
Reviewed 23 March 2014

The room are a good size but very tired needs an upgrade badly, fridge not working took 5 days to get it changed room 6219, we would go out early breakfast and pool leave the make up the room card but never done before 5pm. Big grounds so lots of walking to restaurants hotel reception or the shops ok but...

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Helpful?
1Thank wirral69
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by extending our sincere appreciations to you for choosing our resort to spend your vacation. Concerning our culinary offer, we are sorry we did not meet your expectations. Our hotel has a specific Health & Safety department which works in association with consultancy of an independent company who is in charge of verifying temperatures, hygiene...

Stoney Creek, Canada
Reviewed 23 March 2014

Group of eight went Jan.2014..stayed at the Maya Paraiso...very disappointed with the problems we had with our rooms...thankfully we were with friends to hang out with as it rained 6 out of the seven days...umbrellas were offered , but the problem was trying to get one...we got soaked by the time we reached our destinations for dinner... I have stayed...

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Helpful?
3Thank SpecialReport
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, On behalf of the IBEROSTAR Paraiso Maya staff and Managers, we would like to apologize for the inconveniences you experienced during your stay with us. Please know that all of our rooms and installations follow a preventive program throughout the whole year, you can be sure our Maintenance Manager will be informed about this in order to follow...

New Brighton, Minnesota
Reviewed 23 March 2014

Very pleased with our stay at Iberostar Maya. Staff was extremely courteous and friendly. Food was delicious. Did not have any problem getting dinner reservations - I mention as I saw a number of reviews that said to reserve early as getting dinner reservation could be problematic. Iberostar is quite large. Many builds, many facilities. A little odd that for...

Review collected in partnership with Iberostar
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1Thank ndornquast
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, On behalf of the IBEROSTAR Paraiso Maya staff and Managers, we would like to thank you for choosing our resort for your vacation. We are grateful to know that you were satisfied with our services and amenities offered, and that you had a great experience with us. Our guests at Paraiso Maya have the opportunity to have towels...

Reviewed 23 March 2014

This was our third trip to Iberostar Maya. A couple of minor complaints would be: The quality of the rooms looks a bit worn down. We had to get maintenance to our room when we arrived because one of the closet doors was off it’s track and wouldn’t open. Some of the furniture looked a bit chipped up and banged...

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Helpful?
1Thank taketheredpill
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are very concerned to receive this comment from one our repetitive guests, please receive our sincerest apologies for mentioned issues you experienced. We regret you were discomfort with your accommodations. Our Maintenance and Housekeeping Department are constantly working on improving our facilities and rooms, our Maintenance staff are always working on a preventive program that constantly takes...

Hamilton, Canada
Reviewed 22 March 2014

We travelled with a large group in January for a week and I have to admit for the price we paid, it was definitely not worth it. I have been to 5 star resorts in the Mayan, and this hotel doesn't even compare. Here are some of the pro's and con's of the resort: PROS: beautiful grounds, great spa, nice...

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Helpful?
3Thank Oceaneyes25
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to take this chance to thank you for choosing to stay with us. We are happy to read that you found our grounds to be beautiful and that you were able to enjoy our spacious rooms, our great spa and the wide variety of drinks. On the other hand, we regret to hear about the...

Ottawa, Ontario
Reviewed 21 March 2014

First time at this resort and we had a great experience. We stayed in building 61 on the 3rd floor. It was quiet and close to the pool and restaurants for breakfast and lunch. The service was superb, the room was large and well kept and the food was very good. I was pleasantly surprised by the quality of the...

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Helpful?
1Thank Kinna
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for allowing us host your holidays at IBEROSTAR Paraiso Maya. We are glad to know we were able to provide you a wonderfully experience. We all at IBEROSTAR look forward to welcome you back in the near future for more relaxing experiences. Best regards, Quality Manager IBEROSTAR Mexico

Darien, Connecticut
Reviewed 21 March 2014

Just returned from 5-night stay. Traveled with my sister (we're in our forties) and daughter (19). Great, clean, well-run resort. Were upgraded from Lindo to Maya. Gave us access to all restaurants and free wi-fi. Room on third floor near pool. Very nice. King bed with roll in bed. Plenty of room. Towels when we asked. Tipped the maids well....

Review collected in partnership with Iberostar
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Helpful?
2Thank MotherDaughterSister
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by extending our sincere appreciations to you for choosing our resort to spend your vacation and for taking the time to share with us and the rest of the online community, your honest opinion of your stay with us. We are happy you were pleased with our accommodations and that you have noticed the personalized...

Reviewed 19 March 2014 via mobile

I can understand if the sink it is not working, if the shower is leaking and the air conditioner shows 18 C, but actual was 22 C. But if the staff was not trained well and one was extremely rude and did not apologize. This is unacceptable for any hotel.

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Helpful?
5Thank Olga M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing to vacation at IBEROSTAR Paraiso Maya. We are sorry you were dissatisfied with your accommodations. Our management and our maintenance department work hard on a preventive program that takes place throughout the year to ensure we do not have this type of situations. However you have encountered with these issues and they are clearly...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 17,752 - ₹ 40,024 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#2 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to be close to the ocean, try and get building 60. The higher the number the further from the ocean, but close to the pool.”
 of 5 bubbles zo6karen, 20 Mar 2017 | Read review
“Building 61 and 61.”
 of 5 bubbles kimlT3977UP, 19 Mar 2017 | Read review
“Suites in buildings closer to the ocean are best location”
 of 5 bubbles 284JeffM, 19 Mar 2017 | Read review
“Building 64 between beach and restaurant, near pools, private balcony no beach view”
 of 5 bubbles surbhi2017, 17 Mar 2017 | Read review
“Building 61 allows easy pool and beach access plus a close breakfast and lunch restaurant.”
 of 5 bubbles RTA4723JEA, 15 Mar 2017 | Read review
5 of 5