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Iberostar Paraiso Maya

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4,550 Reviews from our TripAdvisor Community

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Showing 3,498: English reviews
West Allis, Wisconsin, United States
Reviewed 4 February 2014

Only 30 mins or less from the airport. We've stayed at the Paraiso Beach in the past and loved it. The Maya side is awesome. The specialty restaurants rock. Steakhouse will try to get you to order other cuts of meat, but other than that, the food is great. Japanese was the best. Pool and bar drinks are good. I...

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Helpful?
Thank Tony H
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your brief review from your stay at Iberostar Paraiso Maya. We are very happy you liked the food in our restaurants, our beach, and all of our facilities in general. We are certainly aware that it is through our staff efforts that we are able to achieve our goal of complete guest satisfaction...

East Bridgewater, Massachusetts
Reviewed 4 February 2014

I stayed at the Paraiso Maya for 9 days this past month. This was my first time to Mexico. We came with a large group. Our friends were getting married. The wedding on the beach was absolutely beautiful & the reception was a lot of fun! However, there are definitely pros & cons of this resort. Pros: -Our cleaning lady...

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2Thank Xuvjh77
Sundre, Alberta
Reviewed 3 February 2014

We use most of the resorts services and found none lacking. Room clean spacious and well serviced. Pools and beach services looked after all our needs friendly and timely. Food services were good to really good, with some being excellent! Golf course great condition good services and I thought a good value we rented clubs. The spa service at the...

Review collected in partnership with Iberostar
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Helpful?
Thank reg818
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, First of all we would like to thank you for choosing Iberostar Paraiso Maya for your recent stay in Mexico. We are pleased that our pools, our golf course, the Spa, the food and our services have been satisfactory. The entire team looks forward to welcoming you and your family back for another great vacation. Warm regards, Quality...

rhinelander
Reviewed 3 February 2014

Very surprised that suites had no view of the ocean. Not sure if any suites had a view, I don't think so. The walk to the beach was long, but it is one of the best beaches in this area. Because it is a long walk from suites to beach, you would expect more than 2 stalls in the women's...

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1Thank gerry v
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, On behalf the Management and all the staff of the Iberostar Paraiso Maya, we would like to express our most sincere apologies for any dissatisfaction occurred during your stay with us. We regret that the circumstances mentioned affected your vacation experience and your perception of our hotel. Our resort is built within the jungle and it is one...

Cleveland Ohio
Reviewed 1 February 2014

My husband and I have stayed yearly at the Iberostar Paraiso complex since 2002 - at 3 of the 5 hotels within this beautiful sprawling gated resort complex. Although all the hotels on this complex are nice, in recent years we have chosen to stay at the Maya as we are in our late 50s and treat ourselves to a...

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25Thank Jack-MK
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, We are very grateful for your splendid comments on your recent holidays with us. To read that you felt very happy during your recently visit, makes us feel very proud that we could achieve such a result. It was a pleasure to have been given the chance to serve you and very encouraging to hear that our service,...

Reviewed 30 January 2014

Hello all, My wife and I, along with two other couples just returned from Cancun and the Iberostar and wanted to share our experience. We travel mainly to to the Keys and this was our first all inclusive stay. Let tell you we were NOT disappointed. The resort is huge! We enjoyed everyday at the "Quiet" swim up bar and...

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6Thank dtm1140
Moscow, Russia
Reviewed 30 January 2014

This is my 3rd time of staying in Iberostar, so I can compare to what it used to be. I stayed in Maya this time. Place definitely has been ran down and barely keeps up with ever incresing flow of guests. Certainly it is not resort's fault, but would you really care ? Just certain observation in no particular order;...

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9Thank KotMatvey
Illinois City, Illinois
Reviewed 30 January 2014

Resort was very clean, food was good, staff was very friendly. I don't think I'd want to go anywhere else because I think I would be disappointed. I don't see how it could be any better. They didn't have Corona, which was the only disappointment.

Review collected in partnership with Iberostar
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1Thank olson333
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for giving us the absolute privilege of being your hosts once again in IBEROSTAR Paraiso Maya for your most recent vacation. We are happy to read that you enjoyed the facilities and services that the resort has to offer, as well as our gastronomy, the wonderful beach and specially our staff, your comments will be passed...

A TripAdvisor Member
2 reviews
1 helpful vote
Reviewed 29 January 2014

My family of four traveled here mid January 2014. My husband and I have been to Mexico in the past, but this was the first time for my 11 and 13 yr old. I was a little nervous if I would feel safe here, and there was no question that we were safe. Nice location. Nice place. The positives were---EXCELLENT...

Review collected in partnership with Iberostar
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1Thank A TripAdvisor Member
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, We are happy to hear that you have enjoyed our facilities, and our service. We try to do our best in order to provide our guests the best of the holidays. We extend our sincerest apologies if you were disappointed with certain aspects of our resort. Please rest assured that all your observations have been noted and will...

Boucherville, Quebec
Reviewed 29 January 2014

Great food and great entertainment. The beach is perfect. The personnel is well trained and service is excellent. Pools temperature a little bit cold. Not too far from Cancun airport and Playa del Carmen.

Review collected in partnership with Iberostar
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Thank Steph1275
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the management, we would like to thank you for choosing to stay at the Iberostar Paraiso Maya for your vacation and for taking the time to post such a kind review of your stay with us on Trip Advisor, as we are sure travelers and possible future guests will find it helpful. It was a...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 19,306 - ₹ 43,318 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
593 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a room closest to the beach with a private pool, it was nice and quiet”
 of 5 bubbles Patod49, 17 Jan 2017 | Read review
“I can't remember our location just that it was next to the Grand,close to the buffet, and pool.”
  • Elephant in our room
 of 5 bubbles luv2travelaz, 12 Jan 2017 | Read review
“Areas 60-61 are closer to the beach , 62 - 64 are pretty central to the pool and restuarants”
 of 5 bubbles SPJAZ, 11 Jan 2017 | Read review
“Ask for a fold out couch.”
 of 5 bubbles Cana_Couple, 9 Jan 2017 | Read review
“Rooms are built for quiet.”
 of 5 bubbles Raincitywanderer, 8 Jan 2017 | Read review
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