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Iberostar Paraiso Maya

Travellers' Choice award winner
GreenLeadersGold level
09/05/2017 10/05/2017
1 room 2 adults 0 children
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4,732 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Maya
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Showing 3,638: English reviews
Parkton, Maryland
Reviewed 1 week ago

This was our second trip to the Iberostar Paraiso Maya. We chose to return to the maya because our first trip there was wonderful. This trip was great but not quite wonderful. I want to start by recommending Mitch Toren at Tripguy.com who booked our trip and transfers. This is the second trip we booked with them and they are...

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6Thank 185bethc
Reviewed 1 week ago

Overall we had a fantastic week at the Iberostar Paraiso Maya. We were more than satisfied with the food and service. Rooms are a bit outdated and need freshening up but we had a great location (3rd floor of Building 61). The room (junior suite) was plenty of room for the 4 of us. The boys slept on the pull...

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Thank Eileen G
Smyrna
Reviewed 1 week ago

The entire staff at this property are absolutely amazing! They will assist you with anything that you need. The rooms are comfortable and the view was amazing. We had 5 toucan birds visit us every morning! The only complaint I have is do wish that they had an adult area. If you come with no children just be warned. But...

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Thank Robbie M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank for your great comments about your recent vacation at IBEROSTAR Paraiso Maya We are really happy to hear that you had an awesome vacation and it is really gratifying to hear that the staff were so helpful and did an awesome job. Concerning your comments about the adult area, in the same complex we have five different...

Toronto, Canada
Reviewed 2 weeks ago

The service / cleanliness were simply outstanding. The restaurants were varied, the French was fantastic, the others ranged mid-ranged (steak house and Japaneese) to roadhouse levels. The rooms are nearly exactly as they are photographed - absolutly no surprises. Beach area was smallish, but great sand. The golf course was a pleasant surprise, practically empty, decent course in very good...

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Thank 6bills
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank for having chosen IBEROSTAR Paraiso Lindo for your past vacation, We are glad to hear that you enjoyed your stay with us. We are happy to hear that you truly enjoyed the a la carte restaurants. We will gladly share your comments with the housekeeping department who daily take care...

Reviewed 2 weeks ago via mobile

A few people took the stress out of traveling with bad food allergies and brought a smile to our face. Thank you Armando salado Reyes for always being at our need without hovering, a delight. Thank you restaurant head/chief Victor making sure to answer our questions or get us the answers about food allergies and never made us feel like...

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2Thank Michele H
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of IBEROSTAR Paraiso Maya we want to thank you for writing your feedback about your recent vacation experience. We are very glad to know that our chefs Giovanni, Victor and Armando who together made a great job taking care of your food allergies. We will also share your special mention with our colleague Alex. Your feedback...

Reviewed 2 weeks ago

We went as a mixed generation family..74,47,16 & 12. There was always a place for the teens to go to eat. I was happy to have Nestor, our concierge, place reservations for our dinners. Most meals were great. We loved the Jumbalaya and seafood restaurants. It was difficult for us because we are used to eating at 5pm, and most...

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1Thank Marie L
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing with us your vacation experience at IBEROSTAR Paraiso Maya. It is really a pleasure to read that you had an awesome family vacations and take you for you nice comments about the Jambalaya and La Marina restaurants. We hope to see you and your family back soon to have the opportunity to see the...

Reviewed 2 weeks ago via mobile

This was our second amazing trip to Iberostar Paraiso Maya and our experience was just as great as the first. Our family of 4 has a 10 yr old boy and 8 yr old girl and they were entertained and excited the entire visit. My wife and I had as an amazing time as well. The Resort: Is large enough...

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5Thank Mark C
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, It is a great honor to hear that you choose once again IBEROSTAR Paraiso Maya for your recent vacations and we want to thank you for your kind loyalty. Thank you for your positive comments regarding the excellent guest service performed by our staff and the special mention for Israel, Rico, Rodrigo, Francisco and Belisario, we will share...

Chicago, Illinois
Reviewed 2 weeks ago

Before my visit it was very difficult to get any answers from the staff at the hotel, or the Iberostar agency itself. I think their website was really lacking what other hotels offer. Customer service closes early and is not available on the weekends, which is odd for a travel agency. Pick up shuttle from the hotel was on time,...

Review collected in partnership with Iberostar
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1Thank Espo126
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of all the staff at IBEROSTAR Paraiso Maya we want to thank you for giving us the opportunity to be part of your recent vacations and for taking the time to write about your vacation experience. We truly appreciate your nice comments and we will share your special mention for our colleagues Johnny and Eduardo and...

Kansas City, Missouri
Reviewed 2 weeks ago

We just returned from a week at Paraiso Maya. We stayed a week at Paraiso Beach last year and wanted to "upgrade" to Maya for 2017. First off, we love the overall property of Iberostar. It is always really well maintained. We elected to go with a pool view junior suite. A very spacious room and we were fortunate to...

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5Thank Jim K
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are honored to hear that IBEROSTAR Hotels is your favorite place to spend your vacations. It is really nice to know that your fist stay with us was so good that you decided to come back and try our hotel. We are really happy to read that you truly enjoy the extra benefits, such as the pools,...

Richmond, Canada
Reviewed 2 weeks ago

Still beautiful, but showing a little age in the rooms. Only a 30 minute ride from the airport. Staff are still very nice. Check in, as usual, was slow, but courteous and very helpful. Buffets are average, and specialty restaurants run from terrible (teppanyaki) to good. Focus is much more family now, and the staff does a great job of...

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4Thank Terry F
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso Maya for your recent family vacations, We are more than happy to know that the entire team exceed all your expectations and it is great to know that all your family had a great time, thank you for you nice comments about the kids club and it is nice to know that...

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09/05/2017 10/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 18,044 - ₹ 39,696 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya
Hotel Style:
#3 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Maya staff and other travellers.
686 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms have larger balconies. Poolside rooms will be noisy during day.”
edtechgirl, 23 Apr 2017 | Read review
“We booked the Junior suite. They are limited to a certain building so if you want a certain location, room type matters.”
gailzer12, 22 Apr 2017 | Read review
“building 62 is in the middle of the resort”
jeffmG7759OP, 18 Apr 2017 | Read review
“Building 60, 61 for junior suites. Close to pool and beach”
509eileeng, 17 Apr 2017 | Read review
“family rooms are adjoining and great for older children”
6bills, 14 Apr 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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