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IBEROSTAR Paraiso Del Mar

Certificate of Excellence
GreenLeadersGold level
12/06/2017 13/06/2017
1 room 2 adults 0 children
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IBEROSTAR Paraiso Del Mar
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4,591 Reviews from our TripAdvisor Community

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Showing 3,760: English reviews
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Watertown, Wisconsin
Reviewed 2 days ago NEWvia mobile

Had the most amazing time of my life! Nothing but good vibes and games everywhere! The staff was friendly and helpful! The shows at night were a blast to watch! The Animation/Entertainment crew made the trip the best experience ever! They were funny, kind, and amazing people to meet! I made several new friends with people all over the world...

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Helpful?
Thank MollyRaeRae
Appleton, Wi.
Reviewed 5 days ago NEW

I just returned from 7 days at this fine resort. This was my third stay at an Iberostar property in Mexico, the first 2 were at the Iberostar Tucan. After reading all of the previous reviews I had mixed feelings about staying at the Del Mar, not sure of what to expect. Well all of my fears were dispelled from...

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Helpful?
3Thank Pat T
Woodway
Reviewed 5 days ago NEW

We had an All Inclusive, 5 day trip Would love to go back, didn't really want to leave!! Everyone on the staff was so nice and helpful. Lomas travel was our transportation to and from and also helped with our Dolphin excursion, which was also amazing!! Wendy was extremely helpful, Yona was so friendly and informational. All of our wait...

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Helpful?
1Thank 422carynd
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, It is a pleasure to read such positive comments about our marvelous resort. We are so glad to know that you have had an amazing experience staying with us and we would like to thank you for pointing out the staff that made your experience more enjoyable. We would like to see you back soon for your next...

Columbus, United States
Reviewed 1 week ago via mobile

The resort's buffet food was good(lots better than the princess experience), golf carts run continuously (never waited long), and the speciality restaurants were decent. The customer service was great, and staff all worked so hard to get to know what you like. The lobby isn't as nice or "grand", and the bar availability (not open on resort after 1) was...

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Helpful?
1Thank Q594EJandrewd
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We appreciate that you took the time to write your comments on TripAdvisor. Also, we are grateful for your comments about our facilities and services, especially our Entertainment staff with their activities. They work hard in order to satisfy the fun and enjoyment of our guests. Regarding the bars, the service at the Galaxy Disco is available until...

Reviewed 1 week ago

My family and I stayed at IBEROSTAR Paraiso Del Mar for 8 days. It was unbelievable experience. Kids have so much fun in pool area and beach. Activities for kids and after dinner shows are amazing, my 4 and 7 year old boys were so entertained. Food is outstanding no complaints... 4 walking distance buffets, restaurants, beach grills...etc. Room cleanliness...

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Helpful?
2Thank Eldin K
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you for taking the time to write such positive comments in TripAdvisor. We are so glad to hear that you had an amazing time with us at the IBEROSTAR Paraiso del Mar with all of your family at that they enjoyed the activities. It would be a pleasure to see you back for your next vacations. Best...

Reviewed 1 week ago via mobile

We've been to Cancun several times and always enjoyed it. But Iberostar Paraiso Del Mar was the best! The food and entertainment were great and our room was comfortable and super clean. We had an incident that could have been bad, but was handled excellently by the staff. Would definitely go again.

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Helpful?
Thank Jim D
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We are glad to know that you consider IBEROSTAR Paraiso del Mar as one of the best hotels in the area. Also, we are happy to know that you enjoyed the food and the services of the hotel and that your incident was taken care of in time so you wouldn't leave with a bad taste of the...

The Villages, Florida
Reviewed 2 weeks ago

Iberostar never fails to deliver. The properties could'nt have been any cleaner or well maintained. Everywhere you went you were met with peace and tranquility. For beach lovers this is the best location ever. Nothing but smooth sand and warm water.

Review collected in partnership with Iberostar
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Helpful?
Thank CDB52
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We want to express our most sincere gratitude for choosing our hotel. We are glad to know that you enjoyed our property and our beautiful Mexican beach. It would be a pleasure to have you one more time at IBEROSTAR. Best regards, Quality Manager IBEROSTAR Mexico

Reviewed 2 weeks ago

I got to go here on business and it was an amazing experience. The customer service was excellent and food was so great . Different variety of entertainment. The pool and beach were beautiful . Many different t animals around . Didn't take the kids this time but will because they had many kid friendly activities.

Review collected in partnership with Iberostar
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Helpful?
Thank Bryantboymom
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We are happy to know that you had an amazing experience at our resort. Thank you for your kind comments about our hard working staff, food services and the activities offered by our Entertainment team. It would be an honor to have you back with your family at our resort. Regards, Quality Manager IBEROSTAR Mexico

Reviewed 2 weeks ago

The first night we got there it was late we were tired from a long day of travel and air conditioner did not work and repair person was in our room until 1:00 am in the morning with the air still not working right the next day. Promised all inclusive in our trip with Iberostar, but only could have two...

Review collected in partnership with Iberostar
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Helpful?
3Thank suziedoreilly
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all, we would like to thank you for writing your comment about our hotel. We are really sorry to hear about the inconvenience that you experienced in your room with the air conditioner at your arrival, please know that we work hard to make your stay as comfortable as possible and we are sorry that the...

Union, New Jersey
Reviewed 3 weeks ago

We stayed at the Iberostar Paraiso Del Mar and have no complaints. The hotel was very clean, service was great as was the food. Of the 4 restaurants we went only would we consider average the other 3 were all very good. Our room overlooked the beach. The staff was wonderful and very helpful. I would stay again and totally...

Review collected in partnership with Iberostar
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Helpful?
1Thank BeachBoy123
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We really thank you for posting your comments, let us mention that your opinion is very important for us. IBEROSTAR is a company that looks for our guests satisfaction, there for we are glad to see in your kind comment that you enjoyed your stay which means we are doing an excellent job. We are looking forward to...

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12/06/2017 13/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 

Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 10,408 - ₹ 27,862 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Visit Us Inc., Expedia, Orbitz, Hotwire, Travelocity, Cancelon, TripOnline SA, Evoline ltd and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Paraiso Del Mar staff and other travellers.
674 questions
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Philadelphia, Pennsylvania

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Questions? Get answers from IBEROSTAR Paraiso Del Mar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Superior standard room is closer to the beach and pool, much easier to get around.”
91PatF, 25 May 2017 | Read review
“Closer to the pool or beach, I don't really think there was a bad room”
422carynd, 25 May 2017 | Read review
“Close to the pool”
85eldink, 20 May 2017 | Read review
“Ocean view and the smell of the sand was pleasant!”
ocampomare321, 8 May 2017 | Read review
“The resort is huge! We stayed midway between the lobby and the beach, which I think is ideal.”
kristyw398, 7 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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