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IBEROSTAR Paraiso Del Mar

Certificate of Excellence
GreenLeadersGold level
08/06/2017 09/06/2017
1 room 2 adults 0 children
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IBEROSTAR Paraiso Del Mar
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4,585 Reviews from our TripAdvisor Community

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Showing 3,757: English reviews
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Columbus, United States
Reviewed 3 days ago NEWvia mobile

The resort's buffet food was good(lots better than the princess experience), golf carts run continuously (never waited long), and the speciality restaurants were decent. The customer service was great, and staff all worked so hard to get to know what you like. The lobby isn't as nice or "grand", and the bar availability (not open on resort after 1) was...

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Helpful?
Thank Q594EJandrewd
Reviewed 5 days ago NEW

My family and I stayed at IBEROSTAR Paraiso Del Mar for 8 days. It was unbelievable experience. Kids have so much fun in pool area and beach. Activities for kids and after dinner shows are amazing, my 4 and 7 year old boys were so entertained. Food is outstanding no complaints... 4 walking distance buffets, restaurants, beach grills...etc. Room cleanliness...

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2Thank Eldin K
Reviewed 1 week ago via mobile

We've been to Cancun several times and always enjoyed it. But Iberostar Paraiso Del Mar was the best! The food and entertainment were great and our room was comfortable and super clean. We had an incident that could have been bad, but was handled excellently by the staff. Would definitely go again.

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Helpful?
Thank Jim D
The Villages, Florida
Reviewed 1 week ago

Iberostar never fails to deliver. The properties could'nt have been any cleaner or well maintained. Everywhere you went you were met with peace and tranquility. For beach lovers this is the best location ever. Nothing but smooth sand and warm water.

Review collected in partnership with Iberostar
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Thank CDB52
Reviewed 1 week ago

I got to go here on business and it was an amazing experience. The customer service was excellent and food was so great . Different variety of entertainment. The pool and beach were beautiful . Many different t animals around . Didn't take the kids this time but will because they had many kid friendly activities.

Review collected in partnership with Iberostar
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Helpful?
Thank Bryantboymom
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We are happy to know that you had an amazing experience at our resort. Thank you for your kind comments about our hard working staff, food services and the activities offered by our Entertainment team. It would be an honor to have you back with your family at our resort. Regards, Quality Manager IBEROSTAR Mexico

Reviewed 1 week ago

The first night we got there it was late we were tired from a long day of travel and air conditioner did not work and repair person was in our room until 1:00 am in the morning with the air still not working right the next day. Promised all inclusive in our trip with Iberostar, but only could have two...

Review collected in partnership with Iberostar
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Helpful?
3Thank suziedoreilly
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all, we would like to thank you for writing your comment about our hotel. We are really sorry to hear about the inconvenience that you experienced in your room with the air conditioner at your arrival, please know that we work hard to make your stay as comfortable as possible and we are sorry that the...

Union, New Jersey
Reviewed 2 weeks ago

We stayed at the Iberostar Paraiso Del Mar and have no complaints. The hotel was very clean, service was great as was the food. Of the 4 restaurants we went only would we consider average the other 3 were all very good. Our room overlooked the beach. The staff was wonderful and very helpful. I would stay again and totally...

Review collected in partnership with Iberostar
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Helpful?
1Thank BeachBoy123
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We really thank you for posting your comments, let us mention that your opinion is very important for us. IBEROSTAR is a company that looks for our guests satisfaction, there for we are glad to see in your kind comment that you enjoyed your stay which means we are doing an excellent job. We are looking forward to...

Chicago, Illinois
Reviewed 2 weeks ago

This is my 4th time traveling to another Iberostar hotel. All seem to be similar but different amenities. Not super crowded and didn't have to be the first one running for a spot near the pool area. My kids enjoyed the friendly staff especially, Xcity paisana from Chicago, Demitrio, Jersey Girl, and Manu from Maya hotel. Very professional staff and...

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Helpful?
1Thank ocampomare321
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you for taking the time to share your experience with the Trip Advisor comunity. Thank you for mentioning the positive sides of your vacation and the services that made your stay more comfortable. On the other hand, we would like to apologizes for the situation you mentioned at the star prestige area. We would like to inform...

Toronto, Canada
Reviewed 2 weeks ago

This was my first time staying at an Iberostar and, based on our experience, I will definitely look to their properties when travelling in future. The resort and grounds are beautiful, the staff go out of their way to make you feel welcome and the rooms very comfortable.

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Helpful?
1Thank kristy w
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso del Mar for your recent vacation at the Mexican caribbean. We are very glad to read that you had a wonderful stay with us and that you could enjoy of our beautiful grounds, nice rooms and the warmest of our staff. We really hope to have the opportunity to host you back...

Reviewed 3 weeks ago

Went in April 2017 with my wife and two other couples our age. The property was beautiful, with plenty of trees, well kept lawns, plenty of wildlife. Our rooms were okay. The air conditioning did not get very cold and there was no shower curtain in our bathroom, but things were manageable. For the food buffets, I will give it...

Review collected in partnership with Iberostar
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2Thank wps870
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all we would like to thank you for choosing IBEROSTAR Resorts for your last trip. Regarding your comments, we are glad to read that you had a magnificent time with us and that you enjoyed our grounds, pools, rooms, and bars. As you know, all our staff do their best in order to offer you the...

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08/06/2017 09/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 

Additional Information about IBEROSTAR Paraiso Del Mar

Address: Carretera Chetumal - P. Juarez, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 10,335 - ₹ 27,259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Visit Us Inc., Hotwire, Travelocity, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your IBEROSTAR Paraiso Del Mar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#6 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from IBEROSTAR Paraiso Del Mar staff and other travellers.
671 questions
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Philadelphia, Pennsylvania

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Questions? Get answers from IBEROSTAR Paraiso Del Mar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to the pool”
85eldink, 20 May 2017 | Read review
“Ocean view and the smell of the sand was pleasant!”
ocampomare321, 8 May 2017 | Read review
“The resort is huge! We stayed midway between the lobby and the beach, which I think is ideal.”
kristyw398, 7 May 2017 | Read review
“Building #14, top floor was great! Not sure extra cost for beachfront worth it, too much of the scub school in your view building #10.”
nmnkno, 27 Apr 2017 | Read review
“I was in building 19 and although farther from the beach - the walk was beautiful and well worth it!”
meaghananneliese, 27 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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