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Mayan Palace at Vidanta Riviera Maya

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Traveller (3610)
Pool & Beach (1037)
Room & Suite (334)
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Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travellers talk about
“havana moon”(305 reviews)
“playa del carmen”(655 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,368)
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All reviewshavana moonplaya del carmentimeshare presentationrented a carfront gatetime share presentationplaya expresssmall kitchenhappy hour isminute walk to the poolhigh pressuretimeshare salesone bedroom suiteno cash policymexican fiestaresort feevidanta resort
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1,711 - 1,715 of 3,347 reviews
Reviewed 3 June 2014

We had a two bedroon suite that was comfortable and spacious. We stayed in building 8 which was a reasonable walk to the pool and beach. While getting one of those tropical huts may not have been easy, the place never seemed overcrowded. Whether you...More

3  Thank giachino1945
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded 23 June 2014

Dear giachino1945: Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We take great pride...More

Reviewed 2 June 2014

This resort is huge! It has everything you could ever ask for without having to leave the property. The rooms were very nice and the beds were comfy. All of the staff were extremely friendly and accommodating. We ate at several of the restaurants and...More

1  Thank fancygirlHouston
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded 23 June 2014

Dear fancygirlHouston : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by...More

Reviewed 30 May 2014

This place is packed full, loud and overall obnoxious. The high pressure time share people will not take no for an answer and is beyond annoying. This place is huge but on the upside, a lot of amenities not offered anywhere else. Overall, the size...More

1  Thank 848FrederickE
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded 2 July 2014

Dear 848FrederickE : Thank you for your taking the time to write a review about your visit to Mayan Palace. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to...More

Reviewed 29 May 2014

I'm a time share owner, and I usually prefer to visit smaller, more unique resorts. This resort is not my cup of tea, but if you like crowded, and one huge pool, this is the place for you. There are numerous restaurants that surround the...More

Thank KeithLauer
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded 24 June 2014

Dear KeithLauer : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also...More

Reviewed 28 May 2014

I have been going there for 17 years and it is heaven on earth. the people remember my name and what I like to eat and drink. The hotel is constantly updating and they are building new. The restaurants in and out of the hotel...More

1  Thank Frank P
Response from Socialmediamanager1, Manager at Mayan Palace at Vidanta Riviera MayaResponded 24 June 2014

Dear Frank P : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical...More

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About
Amenities
Top amenities
Free Internet
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Beachfront
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Golf Course
Tennis Court
Outdoor pool
Sauna
Details
Hotel class
Hotel Style
#7 Spa Hotel in Playa Paraiso
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Hotel class
Hotel Style
#7 Spa Hotel in Playa Paraiso
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (3610)
Pool & Beach (1037)
Room & Suite (334)
Dining (239)
Family and Play Areas (50)
Business Centre & Event Rooms (7)
Questions & Answers
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Adriana B
13 May 2018|
AnswerShow all 2 answers
Response from remillb80 | Reviewed this property |
I would recommend taking excursions directly from the resort vs. renting a car. In this way, the cost/value is based on the guided transportation, a tour guide offering historical insight about the site visited. Also, in... More
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germaphobia
5 May 2018|
AnswerShow all 6 answers
Response from KitKatSouthlake | Reviewed this property |
We loved the Mayan Palace. Stocked up on groceries, and it was great being able to walk every where. We were in Bldg 5. Close to the gorgeous beach (bring rock shoes). The main pool is lovely and the food at every restaurant... More
1
Vote
mznjm23
17 April 2018|
AnswerShow all 8 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
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Room Tips
"Mayan Palace is closest to most activities. Otherwise you have to wait for the van to pick you up as the..."
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"YOu can ask for Grand Mayan, or buildings 1-11, but probably won't get it."
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"Don't go! there are many other resorts in the Mayan Rivera; avoid this one like the plague!"
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"Get a lower numbered building and a higher floor."
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