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Mayan Palace Riviera Maya

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3,191 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Riviera Maya
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Showing 2,493: English reviews
Raleigh, North Carolina
Reviewed 17 November 2010

My husband and I and another couple friends, stayed at the Mayan Place week of Nov5th 2010. We thoroughly enjoyed our vacation at this resort, after ironing out a few wrinkles early in the week. Service was very good, everyone was gracious and helpful, we learned a bit of Spanish and feel overall it was a good value for the...

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2Thank Anjana B
South Dakota
Reviewed 17 November 2010

My husband and I traveled with another couple. It was the first extended trip (7 days/6 nights) either couple had taken away from our toddlers. We were guests of owners and therefore may be how we ended up in building 1 which is a 2 minute walk from the pool, restaurants and shopping at the resort. We were extremely thankful...

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3Thank jody937
Santa Clarita, California
Reviewed 7 November 2010

Wow where do I start? Ok I've never been to Cancun. My boyfriend has a timeshare at the Mayan palace so after seeing their website we were sold on the pool and the so called "suite." the first thing I noticed was all the timeshare representatives practically harassing people to sign up for their seminar for a timeshare. The resort...

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3Thank LAcountyGirl
Boulder, Colorado
Reviewed 5 November 2010

As soon as we checked in the first person we met was pressuring us to sit for a "new member (AKA: time share) presentation" for just 60 minutes during our stay. If we sat for the presentation they would upgrade our room and let us use all of their pools that are exclusive to the "Grand Mayan" members. OK..we took...

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2Thank foodlover2795
Plano, Texas
Reviewed 19 October 2010

I am a member of Mayan Palace and just got back from 7 days at Riveria Maya. I felt that this is one of their lower properties. The rooms and Pool are very nice, but compared to the west coast Mexico Mayan Palaces there is no WOW effect, no curb appeal. Again, the room was great, maid service was great,...

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8Thank kmarttex
new york
Reviewed 9 October 2010

fabulous property but several things to watch out for.(We own time sharing there) the property is HUGE and not for those who do not like to walk, although they now offer a shuttle of sorts. They will try to sell the timeshare. The problem is that it is VERY high pressure... the property is immaculate...twice a day maid service...flowers everywhere....

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3Thank baba7
Folsom, California
Reviewed 9 October 2010

My SO and I stayed at the Mayan Palace from Sept 25-Oct 2. I read each and every review on this site before we left, and was honestly pretty skeptical. However, I totally enjoyed my stay, and could find nothing wrong with the resort. First and foremost, I read lots of complaints about the mugginess.. PLEASE! come on!. You People...

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7Thank imagine22
Castro Valley, California
Reviewed 1 October 2010

I would not go there again. First of all there is no ocean veiw unless you walk to the pier. There is nothing to do at the pier. It is small with no seating. You never get the feel of the Caribian Ocean. The place is massive. It took us a day and a half to get oriented. The food...

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1Thank Donna32184
Salt Lake City, Utah
Reviewed 27 September 2010

My husband and I stayed in this resort from 9/17/10 to 9/24/10. I had called a week prior (based on info from other reviews), and requested a room in bldg 1-7. Our room was in building 7- so close to the lobby and a short walk to that amazing pool. I was surprised that the buildings were all connected in...

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5Thank Jojara
Dallas, Texas
Reviewed 19 September 2010

We just stayed here with a few friends and wanted to post a review. I saw many reviews which spanned from very good to very bad. Here's my experience: Good: ** The pool was phenomenal. It was easily the biggest/best pool I've ever seen. ** Waitstaff was awesome. They were always nearby to assist when needed. I had two problems...

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5Thank Jdog123

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
486 questions
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Bayboro
5 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The higher the building number the further away you are. Building 5 is on the edge. Anything past that is a hike.”
 of 5 bubbles vacationera2014, 11 Jan 2017 | Read review
“The rooms on the ocean side have great view of the beach area.”
 of 5 bubbles Inday23, 7 Jan 2017 | Read review
“We had a quiet room at the end of a hall on the third floor. There is an elevator.”
 of 5 bubbles antvic, 3 Jan 2017 | Read review
“Ask for a room near the pool area. Use valet parking.”
 of 5 bubbles msmerz, 31 Dec 2016 | Read review
“Building One or Two so you do not have to take a tram. For good snorkling, try Puerto Morales.”
 of 5 bubbles jeck, 19 Dec 2016 | Read review
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