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Mayan Palace Riviera Maya

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3,241 Reviews from our TripAdvisor Community

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There are newer reviews for Mayan Palace Riviera Maya
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Showing 2,528: English reviews
Port Alberni
Reviewed 1 week ago

We use about 12 Getaways weeks a year through our travel clubs and this is the worst we have seen. The Grand Mayan was good so we thought the Mayan Palace would be. The one bedroom is large but very very dark and dismal, no balconies, and has a beer fridge and two elements, and we were planning on cooking...

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Helpful?
1Thank Dolly C
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay with us. It appears as though not all your expectations were met. This will be addressed by the appropriate areas as we always work hard to have a clear communication with our honored guests and we look to please them by...

Saskatoon
Reviewed 1 week ago

We loved it!! .....other than sales pressure....see comments at end We were in bldg 11 and it was a beautiful 5 min walk to the pool and beach. We didn't mind it at ALL. Our room needed some TLC but it wouldn't take much to look just like the newer Bliss and was still very typical Mexico... just time to...

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3Thank touristmom
New York
Reviewed 1 week ago

This place gets both good and bad reviews. I'll try to give as balanced a review as possible. First, though, a warning...DO NOT ACCEPT AN INVITATION FOR A FREE BREAKFAST! You will be subjected to an hours long, very high pressure sales talk. It will ruin an otherwise good time. So, the pros first. The staff are terrific. Polite, attentive,...

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Helpful?
4Thank Dennis S
Kingston, Canada
Reviewed 1 week ago

My husband and I joined friends and we had a wonderful holiday. The accommodations were clean and spacious. The cleaning staff were very thorough and came in twice a day which was a surprise to me. The resort was beautiful with lovely walkways throughout with greenery all around. It was very scenic and I enjoyed the walk from the room...

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3Thank afergusson98
Kelowna, Canada
Reviewed 2 weeks ago

The resort is beautiful with lots of wooden walking paths and nature to see. The beach is not a "walk in beach" without beach shoes. It's very rocky until you get past the coral but after that it's fine. The staff at the service level are all great with a special "Cudos" going to Karina our Concieage who was very...

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5Thank destelle_9
mexico
Reviewed 2 weeks ago

I visited Mayan Palace in late January 2017. As other reviews mention, the place is huge and there are large golf carts moving passengers ALL the time. It is recommended to stay close to the main pool which is in front of the beach. There is a team of people organizing activities all day long for children and adults so...

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5Thank tor99
Kelowna, Canada
Reviewed 2 weeks ago

My husband and I just returned from 2 weeks at the Mayan Palace. As the previous reviews indicate - yes it is a time share and yes they are going to try and get you to one of the presentations. Knowing this - we were able to avoid the hassle and the presentation. We had a one bedroom unit in...

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2Thank CarlaJim
Gatineau, Canada
Reviewed 2 weeks ago

The room is exactly as it appears in the photos and the main pool is huge and clean. The cleaning staff are always on the site, both pool area and lodging buildings. We especially appreciated our waiter, Rafael, who always remembers us from year to year; what a treat to see him again, to chat with him, and to have...

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1Thank MFLarouche
davenport, Iowa, USA
Reviewed 2 weeks ago

The hotel is gorgeous, but sprawling. The advantage is the shuttle system that they provide 24 hours a day. Once you figure out the shuttle system you are in for a great vacation. We would typically walk throughout the day, but at night when you are tired and ready for bed the shuttle amenity was nice. Be prepared to wait...

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9Thank jhm9167
Reviewed 2 weeks ago

We recently returned from a week. We traded a week of our timeshare and that was a signal to the sales staff. After a long trip, nearly missed connections and a prolonged wait, one hour +, at the Cancun airport, we arrived at the resort. Waited about 15 minutes to check in and when we were done were accosted/ambushed by...

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6Thank johninky

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
507 questions
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Bayboro
6 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get stuck here ask buildings 1 to 6”
 of 5 bubbles expectation1, 19 Feb 2017 | Read review
“Rooms in the lower numbered buildings are closer to the pool and restaurants. Otherwise you will need to take the shuttle.”
 of 5 bubbles RobynY_12, 16 Feb 2017 | Read review
“Ask for Blocks 1 to 8 of the Mayan Palace, as they are nearer eh pool and beach, etc.”
 of 5 bubbles Mark_Lisbon, 14 Feb 2017 | Read review
“To be closer to restaurants, beach, bldg 1-10 are better. Quieter and don't mind walking, riding the tram bldg 11-21 are better”
 of 5 bubbles rettangel1990, 13 Feb 2017 | Read review
“Pay huge amounts of money beyond your "timeshare/residence" costs and maybe you will get better choices. Maybe.”
 of 5 bubbles boocappy, 12 Feb 2017 | Read review
5 of 5