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Mayan Palace Riviera Maya

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Mayan Palace Riviera Maya
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3,159 Reviews from our TripAdvisor Community

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Showing 2,468: English reviews
Nashville, Tennessee
Reviewed yesterday NEW

Try to get Buildings 1,2,or 3 you will be walking alot because it is easier than waiting on golf carts. Lots of pool beds for a fee, the fee can be used for food and drinks, their is not enough shaded lawn chairs. Beach swimming is dangerous because their is to much sharp coral (take a float) or go to...

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Helpful?
Thank Iwanagoback
Columbus, Ohio
Reviewed 3 days ago NEW

We had a great restful vacation spent mostly on the beach with great service from Ruben, and crew. There are plenty of comfortable beach chairs, shade from palm trees, close for a cool dip in the pool. Mayan Palace rooms are fine, nothing extraordinary. We had great meals at good prices and other than beach/poolside lunch, did not eat anywhere...

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1Thank Julia721
Venice, Italy
Reviewed 5 days ago NEW

Yes security is needed but, the sales pitch was over the top. If you do not buy a timeshare ,stand buy to be bullied When you go out to the front gate you once again will meet with timeshare gals. They will ASK you where you ARE GOING. Are you going to another timeshare presentation? Well ladies it is none...

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Thank rock0
Kingston, Canada
Reviewed 6 days ago NEW

As long as you don't mind the size of the place and the lack of a decent ocean swimming beach this place is for you. Also watch out for the timeshare pitch. You can say no to going and you wont get the incentives, but if you do go be prepared for a hard sell and then when you have...

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1Thank altarose22
providence ri
Reviewed 1 week ago

We traded our time share to come to this resort. We have been to the Mayan Riviera a couple of times and love it. So, the pluses: The staff, all staff, are attentive, polite, helpful and gracious. Staff appear eager to be helpful in any way. Another plus, the time share accommodations were clean, neat, and well appointed. We even...

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1Thank pmessore
Pennsylvania
Reviewed 1 week ago via mobile

Visited with family (including kids) over Thanksgiving. The resort exceeded our expectations. The facilities are well-maintained and clean, decor and location is fantastic, service is excellent. All of the restaurants were unique and positive experiences. Try Del Lago for breakfast, Taco Break for a casual dinner and Nektar for a unique experience. Jade has a well-stocked store and good to-go...

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2Thank Pennsylvania1972
Reviewed 1 week ago

Had to call maintenance the first morning. The shower would only turn on when the sink was turned on. Turn off the sink and the shower went off too. Weirdest thing I have ever seen. Building one or two are closest to the pools but the most dated.

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1Thank Gregory R
California
Reviewed 1 week ago via mobile

Beautiful place with amazing amenities. My suggestion if your interested in purchasing is to say no to the first 2 or 3 sales people and you'll get the best deal. Our quote started at $68k and was $6000 by the time we had seen 5 sales people. 19 restaurants and a mile long pool are just some of the amenities.

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Thank PatrickC
Denver, Colorado
Reviewed 1 week ago

This is coming from a dad, traveling with 6 people total, including 4 kids under the age of 11. We were debating to stay in the Mayan Palace or the Grand Mayan. Here's my take after a 1 week stay. Both resorts are on the same property so you can wander to both very easily via a beautiful network of...

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6Thank Dbernauer
Edmonton, Canada
Reviewed 1 week ago

The resort is beautiful but huge. On arrival you're given a little package with information by someone whose first language is not the same as yours and this is after travelling all day. Getting further information is a challenge - like which restaurant is open when or access to a menu. There is virtually no information provided in the room....

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2Thank RuthVal
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. It is nice to learn you think our property is beautiful. However, we are disappointed that we were unable to meet your expectations to the fullest. Rest assured your comments will be shared with the appropriate areas and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso
Hotel Style:
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Mayan Palace Riviera Maya staff and other travellers.
464 questions
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Bayboro
3 months ago

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Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building1,2,3 Beach is awesome at Marina Maroma, 5 minutes away in cab!”
 of 5 bubbles Iwanagoback, 9 Dec 2016 | Read review
“Lower numbered buildings are closest to pool, beach and restaurants.”
 of 5 bubbles Julia721, 7 Dec 2016 | Read review
“prices here are like N Am for food $20, drinks $8, massage $100US etc,”
 of 5 bubbles altarose22, 4 Dec 2016 | Read review
“If you do stay here, ask for an ocean view.”
 of 5 bubbles pmessore, 3 Dec 2016 | Read review
“Buildings one and two are closest to the amenities.”
 of 5 bubbles gregoryr420, 2 Dec 2016 | Read review
5 of 5