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Iberostar Paraiso Beach

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Iberostar Paraiso Beach
Iberostar Paraiso Beach
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4,800 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Beach
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Showing 3,183: English reviews
San Clemente, California
Reviewed 12 August 2013

My entire extended family just returned from a week stay at the Iberostar Paraiso Beach Resort. The moment we checked in we were greeted by a very friendly front desk clerk who quickly checked us in and off we were to our rooms. We lucked out and had rooms right on the beach which turned out to be great not...

Review collected in partnership with Iberostar
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Helpful?
Thank eric h
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Clients, First of all we would like to thank you for choosing Iberostar Paraiso Beach for your recent stay. We are more than glad to know that your stay was amazing and you experienced a very friendly service. Thank you for highlighting the speed at the check in and the room assignment close to the beach and the snacks...

Mont-Saint-Hilaire, Canada
Reviewed 11 August 2013

My wife and I just spent 10 days at the Paraiso Beach, July 29-Aug 7th, 2013 with 3 teens (18, 18 and 15 yrs old). We were impressed with the resort in general. More specifically, the rooms were big enough and clean. Room cleaning service was excellent-we never ran out of anything. The grounds are beautiful and very well kept....

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Helpful?
1Thank NatPete410
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guests, First of all we would like to thank you for spending these 10 days at Iberostar Paraiso Beach. We appreciate that you took the time to share your feedback with us since provides a great opportunity to improve our services. We are more than glad to know that the Staff was always considered and took good care of...

Calgary, Alberta, Canada
Reviewed 10 August 2013

When we first got to our room, I tore the bed apart inspecting for bed bugs. No bedbugs, but there was hair on the middle blanket as well as a substance that looked either like animal or baby poop. We didn't report it as the sheets "appeared" clean and we just removed the blankets. Bad idea, the sheets and pillows...

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Helpful?
8Thank KellyandRod
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Client, On behalf of the management we would like to thank you for your recent stay at Iberostar. We regret to know that your experience was not up to your expectations. Regarding the room, we change the sheets every 2 days unless the guests use the change sheets card and leave it on the bed; the rooms must be...

chicago, IL
Reviewed 10 August 2013

This was our first trip to an Iberostar property. We always stay at RIU's or Secrets but since we were invited to a wedding this is where the wedding took place. We traveled with a group of approx. 50 people to attend a wedding. I am always leary about what people say on tripadvisor because I always seem to find...

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Helpful?
3Thank dragyn256
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Clients, First of all we would like to thank you for choosing Iberostar for your recent stay. We appreciate you shared your experience with us on Trip Advisor regarding this special occasion. As per the comments of the ceremony, this was to be held as planned but there were certain requirements that were mandatory and explained to the bride...

Chicago, Illinois
Reviewed 8 August 2013

Took the family there. The staff was exceptionally polite and the food was good. The food areas were kept clean and sanitary despite all the wild scavengers camping out and waiting to steal food whenever you walked away from your table. The wait staff were busting their humps working hard day in and day out. No matter what amount of...

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Helpful?
2Thank Pete M
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guests, First of all we would like to thank you for choosing Iberostar for your recent stay and for sharing your comments with us on Trip Advisor. We are glad to know that the Hotel fulfilled your expectations and that you highlighted the polite service of our Staff; it is important for us to know this feedback since it...

Reviewed 8 August 2013

We just got back from our 6 day trip to this resort. Overall, we had a really good time. The entire staff was very nice, and they were very responsive and helpful to our needs. The room was clean, but the bathroom needs some updating. Our bathtub showed signs that needs replacement; it looked dirty and old. We had an...

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Helpful?
1Thank Lexter67
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guests, First of all we would like to thank you for your recent stay at Iberostar Paraiso Beach. We are grateful about your highlight on the great service received by our staff and the facilities we offer. These comments are important to us, since they provide us with an insight of our Hotel and the service our Staff provides....

Bettendorf, Iowa, USA
Reviewed 7 August 2013

I have visited Beach and Del Mar a total of 8 times. Very disappointed in my recent trip. My husband is unable to travel and have gone the last 2 years as a single. There was no shuttle, AGAIN. My suite was in the furthest complex away from the lobby and spent every evening making the trek up to the...

Review collected in partnership with Iberostar
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2Thank acky2013
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guest, We would like to thank you for your visit to our Iberostar and for your loyalty to our chain. We appreciate you took the time to share your comments with us. Thank you for your lovely comment about the fantastic work from the maid service. We are sorry about the situation described with the bellboy service. We highly...

Reviewed 6 August 2013

This was our 6th visit to the riviera maya and our first time at this resort. We loved everything about this resort. The staff were all so pleasant and eager to please. The food was great at the buffet and the a la Cartes were amazing! Our room was very nice and very clean. We were situated in block 31...

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Helpful?
2Thank Gerald G
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guests, We would like to thank you for choosing Iberostar for your vacations. We are very grateful for your remark about the excellent service of our Staff. The Chef will be glad to know that you enjoyed the delicious food at the restaurants. We have already forwarded your comments to the Staff to show them your nice feedback. The...

Los Angeles
Reviewed 3 August 2013

The resort is nice, clean and maintained. The rooms are average at best, we had 4 maintenance issues in our week stay, all taken care of timely. Beds are OK, nothing special. Long walk distances from front lobby/buffet area to rooms and swimming. Very nice beach. None of the buffets were air conditioned, so we all were sweating a lot,...

Review collected in partnership with Iberostar
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3Thank Jim M
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear Guests, First of all we would like to thank you for your recent stay at Iberostar Paraiso Beach. Thank you for highlighting the night shows and the service provided by the bartenders at the pool area. We have forwarded your feedback to the people in charge of those departments to inform them your nice comments. We regret to know...

arizona
Reviewed 1 August 2013

I just got back from this resort last night. I had stayed at the Del Mar 6 years ago, which shares the same basic grounds as this resort and felt that the property was a little " worn" down. My party of 6 still had a fun time for our 5 day stay. We all felt that the food was...

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Helpful?
2Thank azvacationgirl
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, First of all we would like to thank you for choosing Iberostar for your recent stay. It is fantastic to know that this is your second time at Iberostar and you had a nice vacation again with us. The Staff would be more than happy to know that the service they provided made your stay a very pleasant...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 

Additional Information about Iberostar Paraiso Beach

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: ₹ 11,278 - ₹ 28,162 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya
Hotel Style:
#4 Green Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Paraiso Beach staff and other travellers.
832 questions
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Questions? Get answers from Iberostar Paraiso Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spring for the upgrade! We loved being close to the beach to hear the waves!”
 of 5 bubbles lynnd505, 26 Mar 2017 | Read review
“Rooms near the front are loud in the evening at 9-11 pm from the show. Rooms closer to the beach will be further from dinners.”
 of 5 bubbles chrissyb2017, 25 Mar 2017 | Read review
“was in room 3623 which is middle between lobby and beach”
 of 5 bubbles bernie651, 22 Mar 2017 | Read review
“We prefer the Jr Suites, super close to the pool and beach, but it's a hike to the food.. which we liked, felt better about eating so much!”
 of 5 bubbles Brooke417, 20 Mar 2017 | Read review
“We stayed in building 36 which was centraly located. Ideal for us”
 of 5 bubbles sseffgriffin, 18 Mar 2017 | Read review
5 of 5