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smartline Lancaster

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smartline Lancaster
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192 Reviews from our TripAdvisor Community

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Showing 56: English reviews
Hong Kong, China
Reviewed 19 November 2016

This hotel is three blocks (10 minutes stroll) to a fine beach, where there is a wide variety of bars and restaurants. The excellent bus service to Palma centre is every 10 minutes and costs Euro 1.50,just minutes from hotel. The food is excellent for this Hotel rating, offering a great selection. The staff are very friendly and helpful.The room...

Thank Michael A
Relations M, Leiter Gästebetreuung at smartline Lancaster, responded to this review

Dear Michael A, Thank you very much for choosing our hotel. What a pleasure to read your wonderful review. We are thrilled you had such a great stay with us and you loved the food offer and the excellent service you received during your stay. We are glad that you also appreciated our team because our first goal is guest’s...

Reviewed 26 September 2016

We were dropped off at this hotel to spend five hours before being coached to Palma airport for our flight home. The Iron Man competition had closed roads so Thomas Cook decided to move us closer to the airport. We arrived and were greeted ? By a German TC Rep who ushered us with our luggage into a room and...

Thank CharlieJuliet
Relations M, Guest Relations Manager at smartline Lancaster, responded to this review

Dear Charlie, We are sorry that our hotel was not to your liking, it is very different to the guest demographic in the north of the Island, but I think we were chosen due to our position close to the Airport. The hotel had been asked by the Tour Operator to provide certain services which we did. The hotel is...

Reviewed 8 June 2016 via mobile

I wish we had read reviews before booking. The staff was wonderful and the food was good, but allowing youths to throw their trash everywhere, scream and kick ball all over the pool area just doesn't make any sense to me. I'm all for people having a good time, and a bit of joking around is absolutely fine, but shouting...

1Thank Elin I
Relations M, Manager at smartline Lancaster, responded to this review

Dear Elin I, First of all thank you for taking the time to share your impressions about your holiday through TripAdvisor! We deeply regret if we were not able to met all your expectations during your recent stay with us. We understand your suggestions regarding the noisy teenagers at our hotel but we try to do our best to offer...

Reviewed 26 February 2016 via mobile

I've just got back from a week stay at the Lancaster hotel. I had an amazing time in Palma. Loved the people the area and honestly didn't want to come back. The Lancaster hotel is really nice. Great location and very friendly staff especially the bad staff. The couple of bad points I had were the food and the thin...

Thank Polinablessed B
Relations M, Public Relations Manager at smartline Lancaster, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us regarding your holiday. We are rellly pleased thata you thought our hotel was good and also the service received from our staff. We do try to make sure that everyone has a great holiday. Sorry to hear that the food was not up to your expectations,...

Enfield, England, United Kingdom
Reviewed 9 November 2015

We stayed in the hotel for 5 days in mid October, I can honestly say I found no fault, The staff were friendly and welcoming, the room was clean and tidy every day, The food was brilliant. Different variety every day When I booked this hotel I didn't realise it was right in the middle of little Germany, So I...

1Thank Toni H
Relations M, Public Relations Manager at smartline Lancaster, responded to this review

Dear Toni, Thank you for your great review of our hotel, and yes the hotel due to its situation in the height of season is mainly for the German market, but out of season it is in an ideal location for the beautiful beach of Playa de Palma and even Palma inself and around the corner from the airport. We...

Schinveld, The Netherlands
Reviewed 27 August 2015

Clean and neat hotel with animation. Food is good. However, a real 'adult only' hotel during the season: Many adolescents, so don't stay here to get some rest when you book during the season. In off-season it is a very good and peaceful hotel and the rating would be "very good". Detail I would like to share: We went during...

1Thank M M
Relations M, Public Relations Manager at smartline Lancaster, responded to this review

Dear Guest Thank you for telling us about your stay at the Lancaster, it is a very party hotel with lots of adolescents, that the staff try thier best to control and organise so that it does not disturb other. Thank you for your other points and please do come back and visit us out of season. Kind regards

Reviewed 7 June 2015 via mobile

Everything was cool and the entertainer Ivan is the best in Europe. I had a great time with the animation. We had a lot of fun and very alcohol and cocktails. Rooms are too small but it wasn't a big problem. Great animation, if you want fun then go there. :)

1Thank emiliyaraeva
HiRelationsManager, Public Relations Manager at smartline Lancaster, responded to this review

Emily Thank you for your great review, glad yu had a great time and please come back and join in to our party hotel.

Reviewed 27 August 2013 via mobile

We have stayed there for 2 days and than changed the hotel. This hotel is almost exclusivelly occupied by packs of young Germans who party 24 hours a day. I have never experienced throwing things out of windows at 4 a.m., delivered ringing of room phone, bashing on room doors during the night, shouting etc. If you dont need to...

5Thank PavelZakravsky
Selby, England, United Kingdom
Reviewed 7 July 2013

we booked this hotel as it was cheap...this certainly reflected in the hotel! the rooms were very dated and basic, but we didn't go for the views or the rooms etc. we had a group of about 10 women and one man, we all turned up dressed in air hostess outfits and i had my veil with all sorts pinned...

2Thank Kerry S
Reviewed 3 July 2013

I stayed here for 2 weeks in October many years ago. I booked it last minute, (as I desperately needed a break from Britain), & got an all inclusive for £300, including the flight!!!! They didn't even charge a single supplement like most other places. The room was lovely & clean, & the staff ever so friendly. The food &...

2Thank victoria m

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
  • Paid Internet
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast included
Official Description (provided by the hotel)
THIS HOTEL IS TO BE REFURBISHED DURING WINTER 2014/2015. ADULTS ONLY (+18) Enjoy Majorca to the fullest and in comfort; this is what we offer you in the smartline Lancaster in relaxing surroundings of Playa de Palma. An ideal place to enjoy yourself with your partner or with friends both in the surroundings of the hotel, in Playa de Palma, and taking advantage of all the offers of the capital - Palma de Majorca. The smartline Lancaster*** is located on the Playa de Palma only 300 metres from the beach, 6,5 km from the airport and 12 km from the centre of Palma. The hotel disposes of 318 rooms with balcony, air-conditioning (heating/cooling), SAT TV, safe (extra charge), bath, shower, toilet. The hotel also has 1 adults' pool and offers a varied program of entertainment for adults. Nearby the hotel, in the area of Playa de Palma, you will find a great range of additional water and sports activities. ... more   less 

Additional Information about smartline Lancaster

Address: Calle Sant Ramon Nonat 16 | Las Maravillas, 07610 Playa de Palma, Majorca, Spain
Region: Spain > Balearic Islands > Majorca > Playa de Palma
Price Range: ₹ 4,301 - ₹ 11,358 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — smartline Lancaster 3*
Number of rooms: 318
Reservation Options:
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Also Known As:
Lancaster Hotel El Arenal
Smartline Lancaster Playa De Palma, Majorca
Hotel Style:
#31 On the Beach Hotel in Playa de Palma
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Questions & Answers

Here's what travellers have asked, with answers from smartline Lancaster staff and other travellers.
2 questions
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Questions? Get answers from smartline Lancaster staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Over the pool.sunnier and only the loud music to worry about!”
 of 5 bubbles W1741FAmichaela, 19 Nov 2016 | Read review
“off season, get a room at the pool side. In season, better get a room at the outside to get some better sleep.”
 of 5 bubbles S6933JPmm, 27 Aug 2015 | Read review
“I was lucky enough to be allocated a lovely room with a double bed, however, other single travellers I met got a single bed only, & a couple I met had been given twin beds! lol! Just the luck of the draw I suppose.”
 of 5 bubbles victoriam316, 2 Jul 2013 | Read review
“none of the rooms were good”
 of 5 bubbles 509AlanD, 31 Mar 2013 | Read review
“If you are unlucky enough to stay here use the bus service from the airport, the number 15 and save youself the taxi fare. Bus services into Palma are excellent.”
 of 5 bubbles JohnfromRipon, 25 Mar 2013 | Read review
5 of 5