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Awana Hotel

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Awana Hotel
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755 Reviews from our TripAdvisor Community

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Showing 725: English reviews
Reviewed 3 days ago NEWvia mobile

This is my second visit to genting. My precious time I stayed at first world hotel, which is basically a decent stay. This time, I wanted a slightly nicer hotel. However, awana is only as good as first world. For all of us who do not have a platinum membership with the casino and cannot book maxims, we are stuck...

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Helpful?
Thank malik y
Kuala Lumpur, Malaysia
Reviewed 5 days ago NEWvia mobile

Stayed for a nite at the tower block (double deluxe). Room was ok with 2 queen bed but maintenence of the room is poor. Shower mixer is broken, stained matress protector and dusty corners are some of the areas that might put you off. At 300++ per nite, these are totally unacceptable! Also, there's no longer free WiFi and if...

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Helpful?
Thank HSTE
Kannur, India
Reviewed 1 week ago

This is a huge and beautiful property, located about 7kms from Genting Theme Park. The hotel has a complimentary shuttle bus service to the theme park.The rooms were clean and well equipped with amazing views. Breakfast was good with many varieties to choose from. There is a lovely golf course on the property. Overall, it was a great and memorable...

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Helpful?
Thank drhappysoul
hyderabad
Reviewed 2 weeks ago

First of all the front desk was very helpful and dinot object to our early check in.Check in was a breeze . We travelled as a group and had booked 5 rooms and we were allotted all the rooms on the same floor . Its a big but a bit old hotel with classic 80s 90s look . Rooms are...

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Thank anupamg
Reviewed 2 weeks ago via mobile

As a family with 3 childrens we had a a plan to spend four nights in Gentings and booked two rooms at this hotel based on many good reviews and photo and hotel website description of being luxurious 5 star hotel with a golf course From the first moments we realised that this hotel is one of the most terrible...

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Helpful?
1Thank Abojanna y
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear Abojanna y, We are very sorry to hear about your stay experience with us. Your feedback is very important to us and please allow us to respond. Measures have been taken to neutralise the smell at the corridor. Periodic cleaning maintenance for the main block corridor is ongoing and air-conditioning servicing is also ongoing concurrently. In addition, our housekeeping...

Barcelona, Spain
Reviewed 2 weeks ago

The hotel is a little old but comfortable rooms , the staff is very kind. Rooms very clean , nice view to golf and forest , swimingpool with warm water, specially enjoy during night and very quite . gym nice , very big hotel . the terrace offer a good italian ice-cream . the breakfast is not bad , you...

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Helpful?
Thank Mayka A
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

Took a couple of days to unwind and stayed at Awana Resort Condominium. The unit comes with 2 bedrooms, small kitchenette and jacuzzi. Condition and furnishings are old, no wifi, no led tv, no safe. Only good facility is the heated pool. There is one restaurant, one cafe and a place to have a drink and snacks at the golf...

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Helpful?
Thank Chian Howe T
Kuala Lumpur
Reviewed 3 weeks ago

Awana Genting is very old and run down and has not been refurbished for a very long time. We stayed here for two nights. The mixer for the shower was old, it had one hot and one cold tap and we had to turn both on to get the correct temperature for the water, and it was hard adjusting it....

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Helpful?
Thank Juliet C
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear Juliet C, Please accept our sincere apology for the inconvenience caused. We have forwarded your feedback to the management and we hope you will consider us during your next visit to Genting Highlands. Socially Yours, Nick Mah

Reviewed 3 weeks ago via mobile

The superior deluxe room is very basic. No wifi in room, only at lobby and need to pay. Don't even have a safe in the room, again at the lobby. Customer service is no good. The staff are so unfriendly, not even a greeting or smile. Also did a sloppy job, did not give me meal cards. Meal cards?? Breakfast...

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Helpful?
1Thank Keen H
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear Keen H, We apologise for the lack of empathy of our front office colleagues and facilities. We have taken note of your feedback and we thank you for the opportunity. Socially Yours, Nick Mah

Gurgaon
Reviewed 4 November 2016 via mobile

This was a disaster waiting to happen, we had used RCI resorts at Mexico, Sepang, Goa and a number of other destinations prior to booking this, however we were just about to find out the dark side of RCI: - Checking in was smooth, my wife and I were here for our anniversary, people seemed nice at the reception, we...

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Helpful?
1Thank Siddarth1980
NickMah, Social Media Team at Awana Hotel, responded to this review

Dear Siddarth1980, Please accept our sincere apology for your unpleasant stay with us. We truly understand your frustration as we would if we were facing the same situation, some of which is not within our standards are rightfully highlighted. We have highlighted the areas to be improved based on your feedback to the management. We thank you for giving us...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Golf Course
  • Tennis Court
Room types
  • Family Rooms
In your room
  • Air Conditioning
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Breakfast Available
Official Description (provided by the hotel)
Indulge in five-star luxury while taking in breathtaking views of a majestic mountain range landscape within the comforts of your room. ... more   less 

Additional Information about Awana Hotel

Address: Km 13, Genting Highlands 69000, Malaysia
Region: Malaysia > Pahang > Genting Highlands
Price Range: ₹ 2,840 - ₹ 8,595 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Awana Hotel 3.5*
Number of rooms: 410
Reservation Options:
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Also Known As:
Awana Genting Highlands Hotel Genting Highlands
Awana Hotel Genting Highlands
Awana Resort Genting Highlands
Awana Hotel Malaysia/Genting Highlands
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Questions & Answers

Here's what travellers have asked, with answers from Awana Hotel staff and other travellers.
20 questions
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Questions? Get answers from Awana Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors have great view”
 of 5 bubbles anupamg, 25 Nov 2016 | Read review
“Get a room facing the golf course”
 of 5 bubbles 383julietc, 19 Nov 2016 | Read review
“Back to nature's fresh air”
 of 5 bubbles richaardw, 21 Oct 2016 | Read review
“Choose the one on higher floors to see clouds entering your room in the evenings.”
 of 5 bubbles Future_beckons, 12 Sep 2016 | Read review
“go on higher floors with private terrace view..”
  • View from Balcony showing golf course
 of 5 bubbles , 9 Sep 2016 | Read review
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