One of the best family resorts, experience here has been exceptional. Arriving on the island, your time through the airport was fairly quick less of a crowd around this time and it was easy getting through immigration. Highly recommend pre-booking your transfers TCJ Tours is a great company to use good rates and friendly service. Getting to the resort was a short and relaxing drive, check in was in good time. Staff from the get go are friendly and courteous, very helpful in whatever was needed. Rooms are clean and maintained daily by house keepers. Pools are all clean beach is beautiful and expansive. Lots of games and activites for children and adults to enjoy. Food overall a great variety and well prepared, Jerk was delicious. If you plan on doing excursions, check out the luminous bay and the blue hole falls. Both are a ton of fun and well worth it, recommend TCJ Tours for these also those guys take good care of you. Overall a great resort for a family vacation and lots to do and enjoy in Jamaica.…
FIrst class week in Jamaica, man. This is a beautiful resort. I would go here again. The food was good. The rooms were clean and the restaurants were first class. The sailing was very fun. It was not too far from the airport. Nice!
We booked a destination wedding at Ziva and all of our guests were blown away with the resort, food, drinks and overall experience. It’s been a couple of days home and everyone wants to pick dates next year to come back. Jerk chicken shack was a group favorite.
This is my second time visiting the hotel and my stay was even better than the first time and my kids (3 and 10) love it at the Hyatt. The staff members very pleasant and extremely helpful, the property and rooms are well maintained and comfortable. Club lounge was 10/10 including the service received. This is definitely now my go to hotel for the family.
Room was great food was very very good especially the jerk pit did not like the beach I have seen better. Night entertainment was good. But the pool bar was boring music reminded me of elevator music . Staff is very friendly which was a plus. Would visit again
Wonderful trip. Staff was very kind. We attended a family wedding. The wedding was wonderful, perfect scenery, buffet , DJ all very good. We had the freedom to stroll the grounds of both the Ziva and Zilara resorts. The beach was beyond amazing. Only 15 minutes from Sanger airport. All water sports were included, kayaks and more!
I don’t typically write reviews but the Hyatt Ziva Montego Bay was PHENOMENAL. We literally had the best time. Everything was top notch, the people, food, drinks, you name it. I wish we could go back tomorrow. Thank you Jamaica. You have a big piece of our hearts. Thank you!
Pros: Expansive pool area, butler suites are very large, food/service at reservation- only dinner restaurants Cons: Hallway carpet is completely worn and smells, room service trays were left in the hallways for hours, old fixtures, lots of updating needed, food overall was standard (although dinner was consistently the best food), service wasn’t great- everytime you asked a staff member for something it seemed as if it was a HUGE chore, almost impossible to make dinner reservations if you’re not in a butler suite, clientele were very low budget (despite the high price) and wore extremely inappropriate “clothing”, cabana pricing is outrageous.
I loved everything about this place, best food of the 3 resorts ive stayed at three all inclusive resorts in Montego bay ! My check in was super easy, we had dinner with no reservations, very little wait for food, which was always hot. The drinks were delicious, this place is right on the beach and they have cabana beds.
Overall average experience at the resort. We had the suite with butler service and it was this service that was great the first 3 days of our trip then simply disappeared. The main amenity we received from the butlers was reserving our chairs near the pool. By the end of our trip we had gone 3 nights w/o AC and on the last day no room cleaning service and on departure day no bell hop to help with our 7 pieces of luggage. Overall most staff is very kind and helpful. The pools are clean and orderly. Atmosphere is nice and family friendly. In the end, you get a clean experience but if you’re looking for to be treated special or to luxury experience you won’t find it here.