Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Discover the pleasures of an island retreat immersed in the warm hospitality and charm of Jamaica at the All-inclusive Hilton Rose Hall Resort & Spa - a tropical, oceanfront paradise situated on 400 lush acres of an 18th-century sugar plantation. Set directly on the Caribbean Sea and framed by the majestic Jamaican Mountains, this Montego Bay, Jamaica resort is the perfect destination for families seeking fun and adventure, couples longing for a romantic escape, and memorable wedding ceremonies and receptions. Guests enjoy the resort's 489 contemporary guestrooms and suites - each boasting a private balcony or terrace with Ocean Front, Partial Ocean, Tropical and Resort view options.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Hilton Rose Hall Resort & Spa has received mixed reviews, with guests enjoying its family-oriented amenities like the lazy river and water slides but finding the rooms outdated and in need of maintenance. While the staff often receives praise for their friendliness, service inconsistencies, including slow check-ins, have been noted.
Noise from neighbors and the resort's air conditioning can be disruptive. Although the grounds are typically clean and the location is convenient, the value proposition is questioned, with guests feeling that the experience does not justify the price.
Location
Convenient
Atmosphere
Lively
Rooms
Run-down
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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I can easily recommend this location to anyone ( July 23 rd - August 1st ) its a easy location to get , its about 20 minutes drive from the airport and very secure all around with good sensible security . The fridges are restocked everyday and we loved having jerk chicken , Jamaican patties which come in beef chicken and cheese . We loved the cheese the best with cold red stripe beers. Not all the cabanas were available for what we reserved for the beach so bear this in mind due to past hurricane. The pools and lazy river is fully operating though . I would advise that you book whatever things you can book ahead example restaurants , excursions and so on. We did book privately for our airport transportation which was perfect . We skipped the public shuttle pick up since our flight was long we didn't want to be in Jamaica . We also arranged the excursions with the same company Top choice Jamaica Tours or TCJ Tours for short . I found the service to be the best we used in any island and highly recommend them to anyone .
For the bathrooms you have full size bottles for everything you need . Cleaning ladies are the best and if you need something extra just ask them . There are games nightly entertainment ice cream shop coffee shop and enough variety I believe for any family size . Its not full at the moment either . The grounds are well cleaned and beautiful i enjoyed seeing the sun rise and sun set .
You may notice the age in the location and it might need some love so i took a poin for that . Overall its really easy to get to what you want general staff mood is pleasant and the food taste great . I would say our family enjoyed our dunns river falls experience as well off the resort and it was a pleasure coming to Jamaica .
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Date of stay: August 2024
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Trip type: Travelled with family
Room Tip:Â Book private airport transportation with TCJ TOURS its easy there very good.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 5 Aug 2024
Dear l3605MAkellyf, Thank you so much for your feedback and for recommending Hilton Rose Hall! We're delighted to hear that you enjoyed your recent stay with us. We appreciate your understanding regarding the availability of beach cabanas and apologize for any inconvenience caused by this. Your feedback is valuable advice for future guests, and we're glad your airport transportation and excursions with Top Choice Jamaica Tours went smoothly. We're thrilled to hear that you found our cleaning staff exceptional and that you enjoyed the nightly entertainmentand coffee shop offerings. We take note of your comments about the property and assure you that we continuously strive to maintain and enhance our facilities. Thank you for choosing Hilton Rose Hall for your family vacation and we hope to welcome you back soon for another enjoyable stay! Best wishes,
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We stayed here for 2 weeks at the end of May and had the best time! Don't believe all these moaning reviews - yes the rooms could do with a revamp, but it doesn't make the hotel any less enjoyable, for me it's the staff who make this place what it is.
The grounds are beautiful - highly recommend a 6am walk on the beach if you have jet lag (like I did!) the beach is small but very nice, and the sea is so warm!!!! Bit of seaweed, but didn't bother us that much, the pool areas are lovely and Mangoes serves one of the best burgers I have ever had, along with many other delicious dishes.
All the restaurants we ate in were nice, I particularly liked Moonstone which is a Pizzeria by day and then Asian restaurant by night - the Jerk Hut is spot on as well, don't miss it! And make sure you try the chicken tenders at the poolside bar inside of the chicken nuggets at Mangoes, they are soooooo much better! The coffee shop was a hit with everyone and is well worth a visit, and let's not forget the good old Cricket Club where the kids can play pool / foosball / computer games, great little hang out when it rained.
There is so much I could say about this place to recommend it, but the by far the best part has got to be the staff - particularly the poolside entertainment team - Britney (I love you!), Jordan and the girl with the short hair in my pic (I'm sooooo sorry I can't remember your name, but you were AWESOME!) Big shout out to the lovely girl from kids club and the guys serving around the pool - Kermit, Nathan, Steffon and Aston, WE LOVE ALL YOU GUYS!!! They were without doubt the best staff you could ask for, so much fun and great with the kids, we had some really memorable times with you and will never forget this holiday.
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Date of stay: May 2024
Value
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Trip type: Travelled with family
Room Tip:Â Don't bother with Butler service, just tip the staff well and save yourself a fortune!!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 18 Jun 2024
Dear Emma12800, Thank you for taking the time to share your experience with us and for allowing us to host you. It is truly rewarding to know that we were able to meet your expectations and provide you with a fantastic stay. We are thrilled to hear that our property, restaurants and most of all, our staff were extraordinary. We strive to ensure guests receive genuine service from the heart, so it means the world to us when we receive feedback like yours. We will be sure to share your kind words with Britney, Kermit, Nathan, Steffon, Aston and the rest of the team and to congratulate them for their outstanding service and hospitality. Thank you again for choosing Hilton Rose Hall and we truly look forward to welcoming you back in the future and providing you with another amazing stay. Best wishes,
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Our multigenerational family of 9 traveled to the resort to spend Christmas together, and our experience was in line with what others mentioned. The hotel is not up to date with general renovations and maintenance: the walls in our room (and in several places throughout the hotel) were in need of patching and paint, there were multiple roof leaks (large leaks in the coffee shop and circular staircase), and stained furniture in our room. Hotel rooms typically have at least an armchair or love seat as a small seating place. If you are traveling with a family, the only place to sit is on the beds. Not ideal after being on the beach or at the pool and waiting for other family members to shower.
While we found that the wait staff at the pool and the restaurants and housekeeping staff were very friendly and responsive, they were definitely understaffed. I'm not sure if this was a result of the holidays and trying to give people time off or if they don't have enough staff. At the Seaside Restaurant one night, the hostess was also cleaning and bussing the tables, as well as waiting them!
The same was not true of the front desk staff. The check-in and check-out process was extremely slow, and they seemed to be irritated any time you asked a question.
There were also disconnects between various staff teams. For example, we were informed before we arrived that we could make dinner reservations one day in advance. However, when trying to book the reservations, we were told we had to purchase a bottle of wine in advance in order to make a reservation. Although we purchased bottles of wine, the wrong wine selection was recorded by the restaurant reservation staff. This resulted in confusion during the dinners, and necessitated the issuing of credits and re-charges.
When we arrived at the hotel, there were people in the lobby holding iPads who asked for our names in order to 'start the check in process', and who told us that they would introduce us to our 'VIP concierge' once we were checked in. We initially assumed that they were front desk employees who were indicating the order of arrival and initiating the check-in process.
After going through the check in process at the front desk and returning to one of these staff members, she repeatedly asked what activities we were interested in and told us we could get coupons or discounts for activities. It turned out these discounts were in exchange for attending a hour and a half long breakfast. We eventually walked away without committing to anything, and figured out that the people holding the iPads were Playa resort employees. We spoke with other guests who experienced this and we all agreed that it was disingenuous and a hustle.
We will not be returning to this hotel and would not recommend it to others.
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Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shenell Saunders, Owner at Hilton Rose Hall Resort & Spa
Responded 4 weeks ago
Dear Culture3800570268, Thank you for taking the time to share your experience with us. We deeply regret that your stay did not meet your expectations and appreciate your detailed feedback, which is valuable in helping us improve our services. We sincerely apologize for the challenges you encountered, including the maintenance issues, miscommunication regarding dinner reservations, and the interactions with some of our staff. The condition of our facilities and the efficiency of our processes are priorities we continually strive to improve, and your comments underscore areas where immediate attention is required. Please note that any negative attitude displayed by our staff is not our standards and is not a true reflection of our brand. We are grateful that you have brought this to our attention. We are always seeking ways to improve the service we offer, and your review will gear us in the right direction. Your recognition of our hardworking staff is greatly appreciated, and we will share your kind words with them. However, we’re disappointed to learn that your family holiday did not deliver the joyful and seamless experience you deserved. Please know that your feedback is taken seriously, and steps are being taken to ensure a better experience for future guests. Thank you again for your feedback and we hope you’ll consider giving us another opportunity to provide the exceptional experience you deserve. Best wishes,
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I first stayed at this property many years ago for wedding and had fond memories of the beautiful views and delicious food. The good and the bad is that not much has changed over time.
The staff is what made our 6-day stay palatable. They were kind, engaging, and go so far above and beyond to provide a level of care and support during our stay.
We had 3 different families, all coming and going during different times over the 6 days, and the over all rave review is for the food. It was consistently good across the buffet, and 2 restaurants we were able to book reservations for. We were collectively able to enjoy the beach, two different pools and took advantage of the water sports. The staff is fantastic and made the trip!
The downside of our entire trip was the facilities. My family alone wound up in three different rooms. Our first room had inconsistent water in the shower, making it nearly impossible for a family of 4 to bathe. The first response was we will send an engineer to look at it. When the engineer came, he said there was an issue with the pump on site, and they were working on it. 24 hours later, the issue persisted (this is now day 3 of our stay without a consistent shower). When we asked for another room, one of the desk agents' response was that they were "Optimistic" and that the next room would not have the same issue. Room number 2 had the remnants of a previous guest's festivities all over the tub. On to room number 3, where we got 2 days of steady showers until the water problem emerged again. This time, when the water came back on, it came on scalding hot. Thank goodness it happened to me and not one of my kids!
It is only because of the overall staff response and food that this is not a one-star review. The property needs substantial updating, refurbishing, and consistent cleaning protocols so that there is consistency across the property. The staff work too hard to have a sub-standard environment, and guests are paying for a quality that, quite frankly, did not exist.
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Date of stay: August 2024
Value
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Location
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Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 22 Aug 2024
Dear Road66007787562, Thank you for sharing your feedback and for allowing us to host you. We are disheartened to hear that you had some disappointing aspects at our resort while on your vacation. We always strive to ensure that our guests are well taken care of and that everything is up to par. For this we would truly like to extend a sincere apology. We are saddened to hear about the issues you experienced with the rooms during your stay. Please accept our sincerest apologies for the inconveniences caused by the inconsistent water supply and the condition of the rooms. We understand how frustrating these issues must have been, especially given the impact they had on your overall experience. Our team is committed to providing the best possible service and ensuring that all our guests have a pleasant stay, and we regret that we fell short in this instance. We will be reviewing our protocols and procedures to prevent similar issues in the future. We take all feedback seriously and will use your comments to improve our services and facilities. On the other hand, we are grateful for your recognition of our staff's efforts. Our team works diligently to create memorable experiences for our guests, and your acknowledgment means a lot to them. We also appreciate your kind words about our food and amenities, it means a great deal to us. Thank you once again for your feedback and we hope to have the opportunity to welcome you back in the future to ensure a more seamless and enjoyable stay. Best wishes,
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The views are amazing but not everything is, lots of room for improvements needed. For example on arrival the wait time is too long when checking in, the time they take to process people checking in is too long, after arriving on a 9hours flight you still have to join a long line and it takes me nearly an hour to get checked in.
No toilet tissue in bathroom and no soap on my first day, i had to call reception to get it, and they take 30min to bring some toilet roles.
In the kitchen the staff are too slow to take you to be seated and too slow to serve you tea or drinks and clearing up. Staff not so friendly in kitchen, a few are friendly but majority are not, they look unhappy and serious, compare to other 4. 5 star hotels I've been they are not a 4.5 star hotel i would rate them 3.5 star. Staff needs to be more friendly smile and be more attentive. Down by the jerk centre the staff there are okay, but the guys who gives out coconut are just doing it for money, the coconut are free but yet they are demanding that you gave them a tip, soon as you ask for a coconut to drink the guy saying its free but i need a tip because i have to climb the tree, when i say i dont have money on me, he didn't want to give me the coconut, this Hotel should not be 4.5, too many flaws, the soup in the buffet mostly are too thick or a bit burn, after 2days i was board of the foods. At the bars they got drinks and alcohol but not enough choices i think, i want Guinness or dragon or Malta or dirty banana and none of those was available, i had to buy Guinness or dragon stout in the gift shop, this is an all inclusive but i end up have to go shops to buy most things i like, they dont even give out steam fish, no crab, no lobster, come on the cost is so expensive to stay and not many drink and food i like, big up the guys on the beach who sail the raft and boats they are working really hard and make our day fun. i wouldn't go back here as i dont think i get my money worth.
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Date of stay: October 2024
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Trip type: Travelled as a couple
Room Tip:Â The Ac is very loud, got to turn off to sleep, the lazy pool is the best during the day and the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 12 Oct 2024
Dear onielk1974, Thank you for allow us to host you and for sharing your feedback with us. We truly value your insights, as they help us identify areas where we can improve and continue to provide better experiences for our guests. We’re glad to hear that you appreciated the beautiful views and the hard work of our team on the beach. On the other hand, we’re extremely disheartened to learn that other aspects of your stay did not meet your expectations. We take your comments seriously and are addressing several of the issues you raised. First, we apologize for the long check-in wait times and the inconvenience you experienced with room amenities. We understand how important it is to have a smooth check-in experience, especially after a long flight, and we are working on streamlining the process to reduce waiting times. Additionally, we are taking steps to ensure that our rooms are properly stocked with essentials from the moment you arrive. Regarding our kitchen staff, we are sorry to hear that their service did not meet your expectations. At our resort, we strive to provide warm hospitality, so we will address your comments with the team to ensure they provide more attentive and friendly service. We will also work with the kitchen to improve the quality and variety of the food, and make sure that all dishes are freshly prepared to meet the high standards of our resort. As for the staff at the jerk hut, we apologize for the interaction you had. Tipping should always be at the discretion of our guests, and it is concerning to hear that you felt pressured. We will address this matter and remind all staff members about the importance of creating a positive and welcoming atmosphere for our guests. Finally, we regret that our bar and dining options did not fully meet your expectations and will take your feedback into consideration as we evaluate our all-inclusive offerings. We sincerely appreciate you bringing these issues to our attention. We are committed to making improvements where needed and hope that we may have the opportunity to welcome you back in the future, offering a better experience that aligns with your expectations. Best wishes,
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We spent 10 days at the resort over new year with our 2 teenage daughters and my father. Overall we had a great time. The resort is very clean and the staff are friendly. We had 3 rooms in the west wing, overlooking the pool. The only issue was that our room had an interconnecting door, and there was no sound proofing between the 2 rooms. Unfortunately the connected room was not occupied by our family and we were woken up at 4.15am by noisy neighbours coming home. We booked all the restaurants successfully and went to all of the a la cartes twice. Moonstone was great the first time but not so good the second time. However overall the food was good. We also did a private birthday dinner in a beach side cabana and that was lovely, although the menu was limited and actually the food servings were far too big. We did a family photo shoot and got some beautiful photos and that also included some of the candid shots from around the resort and also the birthday dinner. The gym was great and my husband and daughter enjoyed playing tennis several times. The beaches were variable whilst we were there, so we sat by the pool instead but the staff work hard to clear any seaweed that washes up. The lazy river and slides were a lot of fun. Generally evening entertainment was good and the hotel put a lot of effort into New Year’s Eve. The band weren’t great that night and seemed to clear the dance floor, but the dj came back just after 11pm and got everyone up and dancing. An area to improve would be that a lot more seating is needed in the bar king frog. It’s a huge terrace but there were not enough tables. If the hotel added some comfortable sofas and low tables that would make that area a lot better. Finally the wifi is terrible. You can get online but it drops out constantly and you have to continually log in all the time. The hotel have all the information online for restaurant menus and activities, they do have a couple of electronic boards up showing what is on for the day, but having everything digitally without the wifi to back it up isn’t great. I personally would have liked an old fashioned sheet of paper with everything listed out for the week. Generally however we had a lovely break away and I think the staff have been very well trained and work really hard to give everyone a good time.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip:Â We were there at peak season and sunbeds are reserved very early each morning. The golf side west...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zaria Nasmyth, Sales at Hilton Rose Hall Resort & Spa
Responded 11 Jan 2023
Hello SaraG74, Thank you for allowing us to host you and for leaving your feedback. We are delighted to hear that you had a wonderful stay at our resort. This is heartwarming and we want you to know that it was our pleasure hosting you. We do hope to host you again for another fantastic stay. Best wishes,
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— I would love to return to this specific Hilton … (just wish it wasn’t so pricey).
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Date of stay: June 2024
Value
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Location
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Trip type: Travelled with family
Room Tip:Â Floating in the tubes in the Lazy River, and swimming, diving, floating and bobbing up and down...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 24 Jul 2024
Dear 448shaw, Thank you for taking the time to share your recent experience at our resort. We are thrilled to hear that you had such a memorable stay and that you enjoyed the wide variety of food offerings. We always strive to provide outstanding dining experiences, so we are extremely delighted to hear that our staff took such good care of you and that they went above and beyond to meet your needs. We're also delighted to hear that your room was to your liking and that you made the most of our outdoor amenities, including the water park and of course, our beach. Your feedback regarding the cons is duly noted, and we appreciate your understanding. Our goal is always to provide a memorable and enjoyable experience for all our guests, so we take all feedback into consideration. Thank you for choosing to stay with us, and we look forward to welcoming you back to Hilton Rose Hall for another wonderful stay in the future. Best wishes,
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The negative reviews had me worried but it wasn't the case after I arrived. The staff at the resort is world class and help make the experience! From the cleaning staff to the bartenders, everyone was welcoming and will help. There was a group of 28 of us and we all enjoyed ourselves.
This is not a big resort but what it lacks in size it makes up with activities. Multiple activities being led by staff daily, a water park and several beaches to lay in the sun or enjoy the ocean. Get in the lazy river if you can!!
The jerk hut by the beach is a must. I spent 4 out of 7 lunches there, also the pizzeria is top notch! The buffet is smaller than what I was used to but all the food was delicious. My favorite a la carte was the Italian themed.
I was surprised by the alcohol selection!! I was expecting no name scotch and gin but they were serving Johnny Walker Black and Tanqueray. The red stripe beer and pina coladas were also refreshing!
The rooms were small and dated but the maid kept it spotless and was very friendly.
Finding Bob Marley was easy and as long as you were not smoking around others, there were no problems.
We went golfing at Cinnamon Hill and it was an experience of a lifetime. I would highly recommend anyone who enjoys golf to play a round there!!
I wouldn't recommend this resort for solo travelers or individuals looking for an adults only experience. If you have kids, it is a great resort. The water park is a fun way to spend an afternoon. I would definitely recommend to anyone who is looking for a fun family friendly resort!!
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Date of stay: January 2025
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Trip type: Travelled with friends
Room Tip:Â The beach beyond the pizzeria has more chairs that are open
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shenell Saunders, Owner at Hilton Rose Hall Resort & Spa
Responded 1 week ago
Dear A8666LPkevinp, Thank you so much for taking the time to share your wonderful experience! We're so pleased to hear that your group of 28 had such a fantastic time at our resort. From the water park to the beaches, lazy river, and golfing at Cinnamon Hill, it’s great to know you were able to take full advantage of everything we have to offer. We’re especially happy that our staff made such a positive impact, as we take great pride in providing exceptional service to all of our guests. We’re thrilled that you enjoyed the food, from the jerk hut to the pizzeria, and that the drink selection exceeded your expectations. Your feedback about the Italian-themed restaurant and the buffet is greatly appreciated as well. Thank you for your recommendation for families! We understand that this resort is perfect for those looking for a family-friendly experience, and it’s wonderful to know you and your group had a memorable time. We also appreciate your note about the rooms, and we'll certainly keep that in mind for future improvements. We’re glad to hear that the cleanliness and service met your expectations! We truly hope to welcome you and your family back in the future for more fun and relaxation. Please don't hesitate to reach out when planning your next stay, we would love to make it even better than the last! Best wishes,
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PROS: -Very family friendly regarding amenities like water slide and lazy river -Some staff were great (server at Fresh and server at Rum Factory) -Oxtail Ravioli at Rum Factory was excellent; we enjoyed Curry Goat at buffet
CONS: -Horrible check-in process, even as a Gold Member. They had a "special" check-in area that seemed to move slower than the regular check-in -Rooms and buildings are very outdated (don't let their professional photos fool you) -Very odd "first come first serve" process for a few restaurants unless you order a bottle of wine or champagne worth $100 (or something like that). They will literally hold tables for two hours and not seat other guests if holding for a guest that ordered a bottle. This policy was also communicated poorly by the host and we saw a lot of frustrated guests at the host stand as well as the check-in desk. From an operational perspective, you could seat a table and turn that table for the reservation but they really have no incentive to since they are an all-inclusive and essential don't want to work harder if not necessary. This type of tacky process is seen throughout the hotel. Feels down market and definitely not something you would see at 4-star resort. -They authorize your credit card for $200 when you check in and after you use the $200, you have to go down to the front desk to re-authorize another set amount. Why can't they just charge to the room after the $200 is used and we can play the remaining balance at check-out like most other hotels? We ordered room service and they would not take our order because $10 wasn't authorized-- my husband had to get up and walk to the lobby to add more funds on. Wow.
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Date of stay: December 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shenell Saunders, Owner at Hilton Rose Hall Resort & Spa
Responded 30 Dec 2024
Dear 895thym, Thank you for taking the time to share your review. We’re delighted to hear that you enjoyed the family-friendly amenities like the water slide and lazy river, as well as the excellent service provided by our team members at Fresh and the Rum Factory. It’s also wonderful to know that you found some of our dishes to be memorable highlights of your stay. On the other hand, we sincerely apologize for the challenges you encountered during your visit. The check-in process, outdated accommodations, and the dining reservation issues you experienced do not reflect the high standards we strive to provide. Your feedback is invaluable, and we’ll review these practices to ensure they’re more seamless and guest-friendly in the future. We also understand your frustration with the credit card authorization process. We regret that this caused inconvenience during your stay, and we’ll look into ways to simplify this process to improve the guest experience. Your feedback helps us improve, and we truly appreciate your input. We do hope you decide to give us another opportunity, we’ll do our utmost to ensure a smoother and more enjoyable stay. Best wishes,
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We have been twice previously to the Hilton Rose Hall. We have always loved this resort. We asked in advance if they served Crown Royal Rye whiskey and were assured that they did, but did not have it and no other whiskey was offered. An employee did finally find a 60 ounce bottle of Crown Royal for $176.00 US. Ladies would have liked to had Grey Goose vodka but it also had to be bought for $100.00 Restaurants were okay, except for Seaside which was great. Rum Factory was average and was not impressed by Three Palms which had a $15 surcharge which was not charged as a courtesy. Buffet was average, disappointed there was not pasta station. Staff are all very great and happy, except Audrey at the bar, seemed like an effort for her to serve us, and we always tipped. Resort was clean and pools were kept clean, but time to get rid of old blue beach lounges The hard night chairs at the Bar King outdoor bar were absolutely terrible, rust and hard metal slats that had broken arms, same chairs as in Punta Cana but they have cushions and are clean and repaired. The loud music day and night was very irritating, from around the pool, to the bar at 5-7, then at buffet dinner outdoors. Rooms are kept clean, great closet and dresser but bathrooms are very small and cramped. Difficult to get in the shower as shower door was about 3 inches of hitting front of toilet and some rooms had a tub with shower and shower curtain. And Sangster Airport on arrival was a complete nightmare. We had to fill out an online C5 form, then another on the plane and had to still go to a kiosk to fill in more info, lots of machines not working. Then the line through immigration was so long and moved so slow. The airport arrival is the main reason I will not be going back to Jamaica.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Denicka Bennett, Owner at Hilton Rose Hall Resort & Spa
Responded 11 Dec 2023
Thank you for taking the time to share your detailed feedback with us. We genuinely appreciate your loyalty as repeat guests, and we're grateful for your candid observations about your recent stay at the Hilton Rose Hall. I'm sorry to learn about the challenges you faced, especially with the availability of specific beverages and the issues with the chairs and music. Your comments about the dining experiences, the state of the beach lounges, and the service at the Bar King outdoor bar are duly noted, and we will certainly address these areas to enhance the overall guest experience. I apologize for any inconvenience you encountered with the airport arrival process. We understand the importance of a smooth arrival, and your feedback is valuable in highlighting areas for improvement. Your kind words about the cleanliness of the resort, the great staff, and the positive experience at Seaside are appreciated. We will ensure that your feedback is shared with the team, including Audrey, to address any service concerns. While I understand your frustration with the airport experience, I hope you would reconsider and give us another chance in the future. If there's anything we can do to address your concerns or make amends, please don't hesitate to let us know. Thank you for choosing Hilton Rose Hall, and we hope to have the opportunity to welcome you back under more favorable circumstances.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi we used Top choice Jamaica tours they have buses and cars they pick up based on group size our bus was spacious the drivers are great our family used them last year so they are highly recommended. Jamaica is easy they drive a lot of Toyota's
There are more places to choose from in the Rose Hall area.
PRICE RANGE
₹31,636 - ₹46,324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton rose hall hotel rose hall, hilton rose hall resort and spa, rose hall hotel, hilton hotels montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
495
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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