When I cheaked into the hotel management demanded extra money for children even below 2 year After that no room service and you have to cry loudly as there in no bell in room Dirty rooms smelling carpets even non clean bathroom And moreover room given in below category as i booked for 2 days I complained to make my trip to cancel my extra days as i booked for 3 days and left hotel in one day due to bad behaviour and bad experience of hotel ... DONT GO THERE THEY ARE DACOIT AND CHOR ALSO
I had booked this hotel through OYO in month of may, 2019. When I reached hotel manager refused to check-in by stating that I have not mention my small kid below 05 years. Even I have with customer care but manager did not agree with OYO captain. Finally, I cancelled my booking for the said hotel and book another hotel. So, please take care before booking this hotel. Furthe, hotel location is very tough to reach there without four-wheeler.
It's really bad experience this hotel has no any modern facilities like wi fi not working , hot water cattle ,24 hours hot water, house keeping in only limited hour very far above from Mall road so many stairs you have climb it's really a bad experience the even don't know about the basics of hospitality and not upto the mark to the Oyo the brand name they r spoiling Oyo brand name
I wish I could give this "hotel" something below than this. At the age of competitive prices and best of facilities ,this place is like a 19th century guest house with the worst of facilities, staff and rooms. The service was so bad, we stayed here just for 1 night and couldn't wait to get out. When we arrived we realized that this hotel was on top of a mountain and we went out to check the place. After climbing an entire hill on foot we told the guest house that my father was on the main road and someone should go help him with the luggage. I was appalled as to the Manager's reply, "it's too far we can't get him, tell him to come himself or get a 100rs cab" After charging us 1000 rs more for an extra bed, that miser couldnt spend 100 rs on hospitality. We were so tired we didn't even bother checking out some place else. BIGGEST MISTAKE! As if the hospitality could get any worse, they initially gave us a faulty room and then later realized and moved us to the next one. I've attached pictures for their brilliant 3K worth room, for everyone else to exercise sound discretion. Also, the breakfast was just parathas. They didn't even have a simple fruit like banana, which we wanted as my father had a fast that day. The only thing that they had is a location and a good view which is kind of a given at that height! I'm very disappointed that a brand like OYO would even associate with this rag of a hotel.…
We booked through Oyo rooms and the experience of staying in Hotel Silverton is something we would like to forget as early as possible. The rooms are without any maintenance, the bedsheets and blankets are patchy. The bathrooms don't even have geysers. The staffs are also disinterested in any affairs. The Free breakfast which they served are bread, butter and Puri - Sabji, believe it or not. The only good thing about the hotel is the direct lake view. Had it been at least 80% cheaper then only it is acceptable to avail the rooms, services or foods they offered.