When I cheaked into the hotel management demanded extra money for children even below 2 year After that no room service and you have to cry loudly as there in no bell in room Dirty rooms smelling carpets even non clean bathroom And moreover room given in below category as i booked for 2 days I complained to make my trip to cancel my extra days as i booked for 3 days and left hotel in one day due to bad behaviour and bad experience of hotel ... DONT GO THERE THEY ARE DACOIT AND CHOR ALSO
I had booked this hotel through OYO in month of may, 2019. When I reached hotel manager refused to check-in by stating that I have not mention my small kid below 05 years. Even I have with customer care but manager did not agree with OYO captain. Finally, I cancelled my booking for the said hotel and book another hotel. So, please take care before booking this hotel. Furthe, hotel location is very tough to reach there without four-wheeler.
It's really bad experience this hotel has no any modern facilities like wi fi not working , hot water cattle ,24 hours hot water, house keeping in only limited hour very far above from Mall road so many stairs you have climb it's really a bad experience the even don't know about the basics of hospitality and not upto the mark to the Oyo the brand name they r spoiling Oyo brand name
I wish I could give this "hotel" something below than this. At the age of competitive prices and best of facilities ,this place is like a 19th century guest house with the worst of facilities, staff and rooms. The service was so bad, we stayed here just for 1 night and couldn't wait to get out. When we arrived we realized that this hotel was on top of a mountain and we went out to check the place. After climbing an entire hill on foot we told the guest house that my father was on the main road and someone should go help him with the luggage. I was appalled as to the Manager's reply, "it's too far we can't get him, tell him to come himself or get a 100rs cab" After charging us 1000 rs more for an extra bed, that miser couldnt spend 100 rs on hospitality. We were so tired we didn't even bother checking out some place else. BIGGEST MISTAKE! As if the hospitality could get any worse, they initially gave us a faulty room and then later realized and moved us to the next one. I've attached pictures for their brilliant 3K worth room, for everyone else to exercise sound discretion. Also, the breakfast was just parathas. They didn't even have a simple fruit like banana, which we wanted as my father had a fast that day. The only thing that they had is a location and a good view which is kind of a given at that height! I'm very disappointed that a brand like OYO would even associate with this rag of a hotel.…
We booked through Oyo rooms and the experience of staying in Hotel Silverton is something we would like to forget as early as possible. The rooms are without any maintenance, the bedsheets and blankets are patchy. The bathrooms don't even have geysers. The staffs are also disinterested in any affairs. The Free breakfast which they served are bread, butter and Puri - Sabji, believe it or not. The only good thing about the hotel is the direct lake view. Had it been at least 80% cheaper then only it is acceptable to avail the rooms, services or foods they offered.
I was in Silverton for 3 days and it was really good, it is very safe for couples and staff are very friendly. The view of Naini lake and mountains from your room really enhances the beauty of the stay.
As usual, I have checked for many hotels in Tripadvisor and sorted 3 hotels at Nainital. One of them is Hotel Silverton or HS. About the hotel: The hotel is situated on the Upper Mall Road, a little elevated from the main road which is most common in many hill stations and in Nainital. The building is an old construction with a history of time. The property was built in later 1930's. With ample no.of rooms and all amenities, it's one of the finest structure. The guest rooms are on ground, first and second floor. The view from first and second floor rooms is very exciting. The balcony is common for all the rooms, so better clal it a big corridor. About the managament & Staff: The hotel Manager, Mahesh is a very positive, interesting,young, dynamic and sweet person. No guest will feel that he is talking to a manager or a new person, but to a good friend. Though into hospitality and service business, he is a well mannered man with high principles of life. The staff, mostly comprises only of young guys and few taanage boys, are very helpful, friendly, polite and warm hearted. The front office guy, Gaurav is a very well mannered, informed, polite and professional person.Another person, Deepak is one of the best staff members in the hotel who is a well toned and mannered professional. The car\cab service was arranged as asked for with very reasonable rates. About the room: We have booked our room through OYO rooms and upon reaching and we were given a room on the second floor that which has a perfect and beautiful view of the Nainital lake. The corridor is a perfcet place to sit and enjoy the serene view of the nature. The room was well equipped with a nice and comfy bed, good pillows and blanket with clean linen. The room also has a LED Tv with STB. The room we booked also has a dressing room with a large drressing table, stool and a side table to place the luggage. The bathroom was sparkle clean, neat and fresh.The bath towels and hand towels were already placed inside the room before we arrived. It was all perfect. Dining facilities: The hotel has a big dining hall, with vintage furniture and vintage decoratives that which will definitely makes the guests travel back in time. The food served is very tasty. We opted for vegetarian food and it was all very good. Highlights: * The management & staff * The room * The food * The vintage atmosphere * The old photos on the walls of each floor * The old style contruction Places of improvement: * A need of faster service service in the dining place In few reviews, I have seen that as the hotel is located on a elevated place, few people found it diffcult to climb. But its not that hard and other guests who were during our stay were elderly people and I found no one complaining. Overall, we had a very memorable stay and would definitely recommend the property.…
Visited this hotel this month itself when it went with my husband. Along with the lovely weather, this hotel was also great. Neat and clean rooms and great service. Though the tea which i ordered was not according to my taste ,but overall our stay was good
It was our mixed experience while stay at Hotel Silverton, It was quite good surrounding of the hotel and enjoyed lot, we felt little crowdy this place but overall enjoyed hotel amenities and beauty, staff services were also satisfied and helpful, booking process was very easy and convenient place because the hotel location was connecting shopping fantasy as well as all famous place which we really expected to visit, hotel room was enough specious clean flooring of the room and clean toilets made us so comfortable, sleeping time enjoyed peaceful atmosphere made our stay successful overall enjoyed the hotel.
It's road approach is horrible. Never book it online. Negotiate hard as not occupied always. Rooms are big but old and little smelly. Only view is good. Not good for old age people. No arrangement for restaurant in hotel.