Took a chance to enter the spectacular alka hotel at the Mall Road Nainital with my family for dinner. And we had such a wonderful experience of the vegetarian food. Which was outstanding. The owner mr ved was very courteous and the serving waiters were immaculately trained. The food was excellent and the chef came and met us to who we praised of his work. A perfect place to have food and a wonderful ambience. Naren Bhiku Ram Jain
This hotel is impossible to book.I never stayed there as even trying to ring them for a week no one picks up the phone and even if someone picks up the phone , they never get your query resolved and always promise to call back which never happens .After trying this hotel for a week , i finally booked India hotel which is only 2 property away from this hotel and glad I did it as it was not only economical but also had a great stay
Good ambience Very friendly staff.. Clean and maintained rooms Spacious bathrooms Good food.. Prompt service by mr Darbaan..friendly and cooperative .. Good for couples groups or family Beautiful view from the terrace Good location . you can have a. View of the lake from your bed itself.. Pros::: difficult to book online .doesn’t show availability or take calls. You have to drop a mail for booking .. We got the booking done after reaching nainital. Luckily we got the room.
Worst ever booking experience. There is no way to book the rooms. Their website does not work. They recommend to drop an email. I sent email two times, but no response. I called multiple times to confirm. Finally, they picked the call and confirmed the availability. However, still no response on the email. When I again called back to reconfirm two days before the trip, they said that rooms are not available. It is virtually impossible to connect with the booking desk and get a confirmation. Do not waste your time.
Beautiful stay ❤️ Must stay for sure. Nice staff too, family friendly and the food was really good here too. Will surely plan my next stay here again shortly. Definitely one of the nicest places I have stayed at and had a good experience.
over all hotel is good, placed centrally al Mall road, but you will find similar hotels at better pricing. one worst thing happened with us was on 2nd day there was a Rat in our room, dont know how long it must have been there, and this really put us off and upset our entire trip. tough the hotel guys immediately changed our room but the children were terrified and just wanted to check out as they were feeling very dirty to stay over, my daughter felt sick with this entire episode and didnt have any meals that entire day with such an episode. the hotel must be doing their pest controls etc, but certainly not acceptable when you are paying such high cost, that's because Hygiene is must and very much required, the hotel owner was very casual about the entire episode and said it must have been because of rains outside the Rat must have crept in from somewhere. that is certainly not an explanation which is acceptable. Another drawback was even after charging us so much no breakfast in included and its only on Al a carte basis which is also very expensive as everything is highly priced, you get the same breakfast just 2 /3 hotels away at much cheaper rates.…
This is my 2nd visit to this Hotel. Location wise ,stay comfort, food quality in all aspects the Hotel is worthy. Staff are very friendly . In reception Saileshji Looks very tough , but really a nice gentleman.
Location - 5/5 - right on the mall road. Once you book this property, you're sorted. You dont have to look for a better location. Enjoy All the hustle bustle of the mall road sitting in your balcony and have a great time. Rooms - 4/5 (suite and upwards) economy and standard rooms are just okayish. Suites and upwards, rooms are decent in size and all the rooms are clean and decently spaced. They also have family rooms. Bathrooms - 3.5/5 - bathrooms are big but old fashioned. Tiles are broken at some places. Some modular fittings could really change the way they look and add an extra bonus point from the customers. In-House Restaurant 2/5 - very very expensive which is why it remained empty mostly. The owner should really give a thought to the pricing considering when there are so many options right at an arms distance. Room Service 3/5 - it varies depending upon the occupancy. When we visited, the hotel was packed and therefore the service was a bit slow. Why should you book? - its right on the mall road, rooms are very well maintained and decently spaced, picturesque view of naini lake, courteous staff. There are other hotel options too but Alka gives you a complete package. What could be better? - They still follow the tipping culture and the staff expects to be tipped for almost everything they are already paid to do. The WIFI is really slow and should be worked upon. The resturant should revise its prices to attract more crowd. The rooms could have slightly better lighting but thats a personal preference.…
I have never seen people talking so rudely with any customer. They are not at all flexible. Have no interest in getting customers. The management should surely intervene and see what their staff is doing.
Everything was just Excellent. Courteous Management and Staff, always ready to help and make you happy. The hotel is located at Mall Road and view from the Balconies are excellent covering the Mall Road and the Naini Lake. The ambience/decor in the rooms as well as in the Restaurant very very nice. Would certainly stay in the same hotel whenever visit Nainital next.
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