Hotel Rudra Plaza
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About
See why so many travellers make Hotel Rudra Plaza their small hotel of choice when visiting Dwarka. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Guest rooms offer amenities such as air conditioning, and guests can go online with internet access offered by the small hotel.
Hotel Rudra Plaza features 24 hour front desk and room service, to help make your stay more enjoyable. The property also boasts an on-site restaurant. If you are driving to Hotel Rudra Plaza, free parking is available.
When you’re feeling hungry, be sure to check out Virgo Inn Restaurant, which is an Italian restaurant that is popular with locals and out-of-towners alike.
Looking to explore? Then look no further than Dwarkadhish Temple (0.3 mi), Bhadkeshwar Mahadev Mandir (0.7 mi), and Rukshamanee Mandir (1.1 mi), which are some popular Dwarka attractions – all conveniently located within walking distance of the small hotel.
At Hotel Rudra Plaza, your comfort and satisfaction come first, and they look forward to welcoming you to Dwarka.
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Manager Mr.Jatwa is a rogue and one of the worst person ever seen in this industry.
Staff does lot of mischievous things.
You room and lauggage is being opened during the day and lot of things go missing.
I'll explain all incidences step by step:
I booked 2 rooms (Deluxe) for 1 night (16/17 Aug 2014) through Travelguru.com in this hotel on 5th Aug 2014 (Travelguru Booking ID TGUA0001551766) by paying all amount in advance.
I planned my travel from 14th Aug till 18th Aug in Gujarat & decided to stay on night in Dwarka, when i was in Gujarat on 14th Aug I called them to confirm my visit & my booking, To my surprise they told me that only one room is book for me & if I want a second one they can provide in another category if I will pay the difference amount. I agreed to this condition as I was traveling with my parents & don't want to create any inconvenience for them. But I also called Travelguru help line number to check what goes wrong with my booking, travelguru representative told me that he will check with hotel management for the same & promised to get back to me in 30 mins. But no one from travelguru called be back.
On 15th of Aug when I was in Somnath I again called Hotel reception & re confirms my booking , they confirmed my booking with altered room category. On 16th Aug (the day of check-in i again called hotel & confirm them that i will be reaching by 3 PM to there hotel & they re-confirmed my booking.
When I reached hotel reception at 3:15 PM on 16th Aug shown my booking vouchers they told me that both of my rooms were allotted to some one else. I asked for the reason of cancellation (even when I have paid all amount in advance & confirmed my arrival multiple times), they told me that there management has been changed 5 days back & new manger is not aware of the bookings so he reallocated the rooms to some other guests. My parents were very tired & feeling unwell but still has to wait only at reception even thought my booking was confirmed 10 days back. I told them to call the manager , the hotel manager arrives after 30 mins & told me the same reason of management shift & that he is not aware of the bookings , i asked him than who was taking to me from last 3 days when i was calling & confirming my bookings, again a surprise , he told me that i am not aware of that. Than he wasted more of my time & after lot of hassles he provided 2 rooms ( 1 on 2nd floor & 1 on 3rd floor). By that time we lost all of our peace of mind & time to visit one of the place. Than we quickly checked in & when for Dershan.
We cam back in night at 10 & observed there was not electricity in our rooms, I called reception from my mobile as intercome was also not working but noboday picked my call, lift was also not working , I went down from stairs & checked at recption on why electricity is not there in my rooms, they told me that the switch is at reception & they have to switch it on ( I have given my room keys while going out & collected the same when i cam back from reception but they dont bother to switch the electricity switch on), Than we went to our rooms & observed that AC is not working in my parents room, I called the reception to fix the issue , after calling 3 time in 1 hour they told me that there is some issue with AC so we have to bear with this situation. I told them that they have cheated me & they should replace the room but they told me that they do not have any room left so they cant help. I went to my room & was very disappointed, in night at around 12:10 AM one of the staff came to my parents room & asked them to change the room but we refused a it's already too late & much incidences already happened with us.
Next day when we asked them for check-out at reception they given me a bill of full room rents that i have already paid online to travelguru. I challenged this & again shown my booking vouchers as i have already paid for the room rent. I am again surprised by the response of hotel manager, he told me that you have paid to travelguru & not to me so you have to pay the amount to me only. I was speechless as i never faced such a stupid reply anywhere i traveled.
I called travelguru & by the time manager called some one & then he told me that "ok" you can just pay for the food bill.
I really don't understand why these type of stupid hotels are being listed on these web portals, they have no sense of how to run hotel. My complete tour was ruined by all these incidences.
I felt insulted & humiliated. This is a complete case of mental harassment.
I can only hope that at least these web portals can take action against such hotel & de-list them from there listing.
Management needs to take immediate action on this .
The location is very bad in a "Gully".The way to Dwarkadheesh temple is full of garbage and Cow Dung.
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