Central Hill Resort The Mall Road Gangtok

Central Hill Resort The Mall Road Gangtok

Below The Mall Road, 31-A National Highway Opp. Super Market, Gangtok 737101 India
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Traveller (103)
Club Room
Room & Suite (92)
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Dining (10)

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About

4.0
#78 of 250 hotels in Gangtok
4.1 of 5 bubbles
Location
3.4 of 5 bubbles
Cleanliness
3.4 of 5 bubbles
Service
3.2 of 5 bubbles
Value
Positioned in the heart of Gangtok, the capital of Sikkim, Central Hotel, is committed to offering superior hospitality by creating a home-like ambiance for both tourists and business travellers. Inspired by culture, each pixel on wall of the hotel is testimony to the rich culture of the land depicted through hand painted murals by local artists. Central Hill Resort offers a luxurious ambience with a sun-deck for guests to enjoy fascinating views. Pioneers in providing elevator service in the hotel industry in Gangtok, the hotel continue to fascinate tourists from across the country who not only hold an excellent opinion about the facilities and services at the hotel but also have walked away with a bag full of memories. It has 28 luxurious rooms offered at affordable prices, a multi-cuisine restaurant, rooftop garden and a conference hall to meet your business needs on go. Central Hotel is conveniently located at a walkable distance from Lal Bazaar (0.6 Km), MG Road (500 meters) and other shopping malls. The capital of Sikkim, 120 kms from Bagdogra Airport, 114 kms from New Jalpaiguri Railway Station. Near places of Tourist Interest and Shopping Malls.
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Property amenities
Free internet
Restaurant
Table tennis
Children's television networks
Indoor play area for children
Airport transportation
Business Centre with Internet Access
Conference facilities
Public wifi
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
24-hour front desk
Laundry service
Room features
Blackout curtains
Soundproof rooms
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Electric blanket
Bath / shower
Room service
Seating area
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Room types
City view
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Classic
Modern
Languages Spoken
English, Hindi, Nepali

Location

Below The Mall Road, 31-A National Highway Opp. Super Market, Gangtok 737101 India
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
Bagdogra Airport
76.8 km
See all flights
247Reviews10Q+A43Room tips
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Detailed Reviews
Go533655 wrote a review Mar 2020
Kolkata (Calcutta), India
5.0 of 5 bubbles
After visiting Darjeeling we reached Gangtok. We booked Central Hill resort in Gangtok. The location was very nice. We booked here superior room. Room was very comfortable and all amenities like tea maker, led tv, room heater, bed warmer , toiletries all were available in the room.we enjoyed the view from the roof top garden. Staffs were very nice. They also arrenged a cab for our sight seeing. It was very nice experience to stay in Central Hill Resort.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kanika Nagori, General Manager at Central Hill Resort The Mall Road Gangtok
Responded 31 Jan 2021
Dear Guest, Thanks for writing in such detail and such positive comments on your stay.. It i very encouraging to read it after a tough year of shut down. Thanks a lot.
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Alok G wrote a review Jun 2022
Kolkata (Calcutta), India
5.0 of 5 bubbles
Hotel was in the heart of the town, with a short cut to walking Street, you could reach in 7 min.
Lot of cafeterias and shopping around.
Rooms were nice, with lift and lobby in each floor facing the mountains.
Staff was helpful, and advised us good sightseeing.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mona Agrawalla, Owner at Central Hill Resort The Mall Road Gangtok
Responded 17 Feb 2023
Your compliments about the team members and the hospitality reinforce our philosophy and will go a long way in acting as a source of motivation & encouragement. We have conveyed your kind appreciation to our team members as each team member strives hard to make the guest's experience memorable.
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Arati Tiwari wrote a review Aug 2023
5.0 of 5 bubbles
Excellent hospitality by Imran .
He is setting the expal of extra ordinary efforts to keep the guest happy and comfortable.

You are simply excellent bhai.
Best property
Best service
Best location

Thanks imran for nice service
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mona Agrawalla, Owner at Central Hill Resort The Mall Road Gangtok
Responded 7 Sept 2023
It’s a pleasure that every aspect of your experience was excellent. I am grateful to you for acknowledging your delight with our service. It feels so special to receive such feedback from our guests . I have shared your feedback with the entire team, which will motivate all of us to strive for creating only exceptional experiences for our guests.
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Indranil Banerjee wrote a review Apr 2023
Kolkata (Calcutta), India
1.0 of 5 bubbles
While booking the room it was shown in the MMT app that the room has a lounge and a private terrace.
When we checked in we saw there was a lounge kind of place outside the room and was common for the entire floor of 5 rooms, the terrace was also similarly common for the entire floor.
So selling this room category mentioned as a room with lounge and terrace is not correct and this feels like cheated.

The room didn't have a television. We requested the hotel staff to get a tv installed so they did that for us while taking out the tv from the other room.

The hotel claims to be a 3 star property but they don't have the basic amenities like morning kit, body wash, toilet paper in the washroom.

The towels provided were so stinky and full of used patches that we went out and bought 2 towels for us.

The bedsheets were so dirty and it had stains of the previous guests hair dye and gutkha.

The hotel provides RO water in an open jug which doesn't have a lead. If you wish to buy packaged drinking water they don't have and we had to buy from outside every time we required.

A hotel claiming to be 3 star didn't have any buffet for breakfast. The first day we went for breakfast we saw no buffet, when we asked they said they have poha and poori sabji in the kitchen and if we want they will give us a portion. That was really surprising for us and we left the place and had our breakfast for all three days at Burger King which is just next door.

The hotel doesn't have any restaurant or any menu in the room. We had to have all our meals outside inspite of the rainy weather we got.

So the moral of the entire story is that the hotel is not at all a 3 star property. The room category shown in MMT was a bluff for us. Will never recommend anyone to stay in this property if not you are looking for a budget stay.
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Date of stay: April 2023Trip type: Travelled as a couple
Room Tip: Don't book if you are not a budget traveller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mona Agrawalla, Owner at Central Hill Resort The Mall Road Gangtok
Responded 17 Jun 2023
Dear Guest, We are thankful for the time taken to share your valuable feedback, we have taken your concerns on priority and working towards it, we have always been successful in providing at par service to our clients. Thank you and Have Great Day!
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Vivek wrote a review May 2022
1.0 of 5 bubbles
Let me begin with disappointments :
There was lot of over sell done on the web which did not match like kids play zone, Sona, family room, cafe, etc was not present. I think they have several property and all facilities are present in one location but they are representing it as across location. Don't fall in those trap like we did. If we compare price against reality we felt it over valued.

The best think about staying here was most helpful Manager and polite staff specifically Mr. Imran. He gave best suggestions like places to visit, tour planning, local market ideas, etc

If you are planning to go to Gangtok then rethink about staying in this hotel but make sure to consult Imran as he can save lot of time and effort on unnecessary research and make your trip memorable.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Vinay Kumar wrote a review Jun 2023
Sitamarhi, India
1.0 of 5 bubbles
Lacking in all basic amenities except the Location. They need lot of improvement in cleanliness, hygiene, odour, room service, mattress, bed linen, floor mats, washroom amenities, drinking water, restaurant, number of staff, well trained staff and all. My experience was so bad that I checked in and checked out within 3 hours even after paying a full day tariff of ₹2060/- for a basic room.
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mona Agrawalla, Owner at Central Hill Resort The Mall Road Gangtok
Responded 15 Aug 2023
We are really sorry about your experience. We have spent the last fortnight just revamping the place. It is looking good now. All the issues mentioned by you have been resolved.
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Giri wrote a review Apr 2023
2.0 of 5 bubbles
There was a water main break around Gangtok and there was no water for both the days we stayed. Staff did supply water intermittently but there was no clear communication on what the status was. They never told us till we checked in. Rooms were ok but lot of noise from the road. Very difficult to understand what the staff was trying to communicate. Breakfast was good. No phone in the room and no way to communicate with the staff. Staff did help us find a taxi for our onward journey. Overall not a good feeling Location was good.
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Date of stay: April 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: I really do not what know what the other options were since my friend booked the stay.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mona Agrawalla, Owner at Central Hill Resort The Mall Road Gangtok
Responded 26 May 2023
Dear Guest, Thank you for your stay with us and your subsequent valuable feedback. We are concerned regarding the shortcomings during your stay; these are being taken up with the concerned departments and to take corrective measures for the future. It was indeed a pleasure of being a part of your trip to this city and we look forward to welcoming you again. Thank you & Have A Great Day!
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Bubai C wrote a review Jun 2022
5.0 of 5 bubbles
Nice cosy hotel, near the Mall road walking Street.
It was Tibetan interiors very colourful.
The rooms are good, the hotel has roof top garden facing Mt Kanchanjunga, restaurent, elevator, parking etc etc
Over all a good value for money.
Enjoyable holiday
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Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mona Agrawalla, Owner at Central Hill Resort The Mall Road Gangtok
Responded 17 Feb 2023
We at Central Group strive to tailor an experience unique and memorable, it is always rewarding when our guests sense and appreciate the effort and love. It always makes us happy to receive such glowing feedback from our guests .Thank you !
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ishika wrote a review Dec 2021
Kolkata (Calcutta), India
5.0 of 5 bubbles
Nice hotel in the lap of the mountains. We loved the Tibetan colourful interiors.
Food was good and the rooms were modern. We could see Mt Kanchenjunga from the lobby of our rooms and even the roof top garden. Our club room has private terrace and a sitting lounge. It was overall a great holiday.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip: Top floor club rooms
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mukesh Agrwal wrote a review Apr 2022
Darjeeling, India
5.0 of 5 bubbles
Good hotel close to the Mall road. Nice rooms, with terrace.
Sitting area could get full view of mt. Kanchanjunga, it was awesome.
Staff is cordial.
Hotel has elevator and car parking, multi cuisine restaurant.
Overall a comfortable stay, great value for money.
Thanks
Read more
Date of stay: April 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
neezam udden asked a question Jun 2019
Dhaka City, Bangladesh72 contributions12 helpful votes
Thnxs fot mobile number.
neezam udden asked a question Jun 2019
Dhaka City, Bangladesh72 contributions12 helpful votes
Can we Get hotel mobile number?
Answer from Kanika_mhs
Bengaluru, India27 contributions41 helpful votes
Please get in touch here: booking@centralhotels.in +91 98 3202 7027
Answer from Aman Ghosh
1 contribution
The food quality is average though they serve good breakfast if your stay is inclusive of that. For meals there are plenty of options just outside or you can also order from Swiggy. There is 24*7 lift available so stairs shouldn't be a problem. Car can drop you but difficult to pick you because of traffic
Answer from Kanika_mhs
Bengaluru, India27 contributions41 helpful votes
Hi ! We do not have a balcony with rooms in this hotel. We have a terrace.
Answer from Mona A
Goa, India6 contributions
The old super market is bang opposite to the hotel. The hotel is just below Lal bazaar.
SANJIB K wrote a tip May 2023
6 contributions1 helpful vote
1.0 of 5 bubbles
"Thinks ten times before booking this hotel."
Read full review
Giri wrote a tip Apr 2023
7 contributions1 helpful vote
2.0 of 5 bubbles
"I really do not what know what the other options were since my friend booked the stay."
Read full review
Indranil Banerjee wrote a tip Apr 2023
Kolkata (Calcutta), India9 contributions3 helpful votes
1.0 of 5 bubbles
"Don't book if you are not a budget traveller"
Read full review
Satyadeo G wrote a tip Aug 2022
5 contributions1 helpful vote
5.0 of 5 bubbles
"Club rooms"
Read full review
ishika wrote a tip Dec 2021
Kolkata (Calcutta), India2 contributions
5.0 of 5 bubbles
"Top floor club rooms"
Read full review
Not the right property for you?
There are more places to choose from in the Gangtok area.
PRICE RANGE
₹919 - ₹1,671 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Central
LOCATION
IndiaSikkimEast SikkimGangtok
NUMBER OF ROOMS
31
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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CENTRAL HILL RESORT THE MALL ROAD GANGTOK (Sikkim) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Central Hill Resort The Mall Road Gangtok
Which popular attractions are close to Central Hill Resort The Mall Road Gangtok?
Nearby attractions include MG Marg (0.5 km), Ganesh Tok View Point (0.2 km), and Dj's Downtown Resto Bar (0.2 km).
What are some of the property amenities at Central Hill Resort The Mall Road Gangtok?
Some of the more popular amenities offered include an on-site restaurant, airport transportation, and breakfast buffet.
Which room amenities are available at Central Hill Resort The Mall Road Gangtok?
Top room amenities include a flat screen TV, blackout curtains, and a desk.
What food & drink options are available at Central Hill Resort The Mall Road Gangtok?
Guests can enjoy an on-site restaurant and breakfast during their stay.
What are some restaurants close to Central Hill Resort The Mall Road Gangtok?
Conveniently located restaurants include Roll House, The Coffee Shop Restaurant, and Cafe Live & Loud.
Does Central Hill Resort The Mall Road Gangtok have airport transportation?
Yes, Central Hill Resort The Mall Road Gangtok offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Central Hill Resort The Mall Road Gangtok located near the city centre?
Yes, it is 0.9 km away from the centre of Gangtok.
Does Central Hill Resort The Mall Road Gangtok offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Central Hill Resort The Mall Road Gangtok?
The staff speaks multiple languages, including English, Hindi, and Nepali.
Are there any historical sites close to Central Hill Resort The Mall Road Gangtok?
Many travellers enjoy visiting Kabi Lungchok (7.9 km).
Does Central Hill Resort The Mall Road Gangtok have any great views?
Yes, guests often enjoy the city view available here.
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