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Upper Arithang, Gangtok 737101 India
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (34)
Room & Suite (16)
Dining (9)

About

#103 of 378 in Gangtok
Location
Cleanliness
Service
Value
The Grand Silk Route is set in the heart of the city,a few steps away from M.G Marg which is the main attraction of the Gangtok.The Hotel offers warm hospitality in a wonderful relaxed atmosphere and many other services that you will enjoy to have during your stay.Hotel has 41 rooms which is the combination of different categories according to your budget and all equipped with modern facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Breakfast available
Car hire
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Room service
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Hindi
36Reviews1Q+A7Room tips
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Nitin wrote a review May 2022
New Delhi, India20 contributions6 helpful votes
Hi, If you are staying in this hotel or plan to stay in this hotel, then you should be in touch with Mr. Pravat (9582582303). He is the only person who can take responsibility of all the services in this hotel. And he is too good. He have all the solutions of your problems. Other wise all other persons (Except Banquet Staff) are blank. They dont know anything. This hotel is not made for group travelers. Rooms & washrooms are very small. While doing booking in this hotel try to avoid accommodate 3rd person or kid in room. Staff is good and very polite. Buffet spread is very basic. Location is ok. Please dont book your room from their sales team. Because there is only 1 lady who handles the bookings of all Muscatel Hotels. And it might be possible that after giving you all the confirmation on mail, she denied the confirmed services at the time of travel. Thanks Nitin Kaushik
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Date of stay: May 2022
Location
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Trip type: Travelled
Room Tip: For budget client only.
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funnytrotter wrote a review Apr 2022
Kharagpur, India161 contributions60 helpful votes
This medium-size hotel is situated on a narrow, steep and tight curve of a lane. The Reception is very much cold and unhelpful. It can offer no cars or tourist information. The standard rooms are small and cramped and in a separate wing with no reception desk. No power all night and no complimentary tea or water bottle on arrival. Premium rooms too are small. Food is simple but expensive. M.G. Market is at least 200 mt. above and very difficult to reach by the steep road where no taxis want to go because of the one way traffic rules. Certainly not suitable for families and couples. I also stayed in a different hotel close by and it was so much better.
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Date of stay: April 2022Trip type: Travelled
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desiyatri wrote a review Apr 2022
Bengaluru, India6 contributions5 helpful votes
In this review, I will not only share what I found wrong with this hotel, but also the behavior of the hotel's manager who called me after I reviewed the property on the booking site. I had earlier stayed at another Muscatel hotel in Gangtok (Bellevue), faced the same issues there, and moved here later. I had a non-refundable booking, no choice except losing all my booking money. (I have reviewed Muscatel Bellevue also on TripAdvisor.) The problem is the policy of the Muscatel group, of not changing bed linen when their guests check out. Instead, they make the next guests use the same old and dirty bed linen (unless someone complains). Since I knew the problem from Muscatel Bellevue, the first thing I did after getting a room at Grand Silk Route was to inspect the bed linen. It was used and dirty as expected, with strands of hair on the sheet and stains, etc. I called the front office, after which someone came to the room and after seeing hair and other dirt on the bedsheet, called the housekeeping staff. Now I had a bed with fresh sheets, but the room was very noisy due to some hammer work going on in the same or the next building. Next day they changed the room and I moved to another side of the hotel where again I found a bed with dirty and used bed linen. Again I called the front office, and they got the linen changed. It was proved, undoubtedly. They never changed the bed linen unless someone complained. I wrote this issue in my review of the hotel on the booking site, after which a person from the hotel called, saying he managed the hotel (phone number ending with 88337.) His tone was really offensive in which he said the following: 1. He said if I was so particular about a clean bed, then I should book a 5-star hotel. What he meant was that if someone is paying INR 2500 per night for a hotel room in Gangtok, then they deserve only dirty and previously used bed linen. 2. He then said because the bed linen was changed after I complained, my review was unjustified. He did not bother explaining why they do not change bed linen when the guests check out. 3. Furthermore, he was upset about the review, and not about their own policy of providing dirty bed linen. Since his shouting did not seem to end, I told him I was going to end the call, at which point, I heard him use some curse words (not in Hindi or English). I promptly disconnected the call. Before this Muscatel experience, I had a very high opinion of Sikkim. Now I am uncertain if I want to visit that state again.
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Date of stay: April 2022
Location
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Room Tip: Any room, but inspect the bed linen carefully for hair strands, stains, etc., left by the...
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Nikhilesh Ladha wrote a review Apr 2022
New Delhi, India1 contribution
Stayed here for two days... Amazing experience... Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff.. Thank you Aniket and Prabhas for the warm welcome we recieved..
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Date of stay: April 2022Trip type: Travelled
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Biswa M wrote a review Nov 2021
Kolkata (Calcutta), India206 contributions25 helpful votes
I paid around 2200 per night for 3 nights for a single room. I was traveling solo. When I checked in, the room had a table but no chair. On my request a chair was brought in. No towels were given. Apparently it's because of Covid but it wasn't mentioned anywhere during the booking process. The size of the room was extremely small. With the bed and the table, the entire space was cramped. The bathroom had a western toilet situated at an awkward angle, so that if you sit on it one of your feet will touch the drain. On the plus side, they require a double vaccination proof before entry, or atleast a single vaccine and RTPCR report. They all seem serious about maintaining a sanitized environment. All in all, it failed to meet my expectations of a premium property. 3/5
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Date of stay: November 2021Trip type: Travelled
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Gautam Garg wrote a review Oct 2021
Noida, India23 contributions2 helpful votes
We'd booked this place as a group of 18 people. Positives: The location is good. Its very close to the MG Road. 5-min walk. The rooms were decent as per price. Negatives: We went in Oct 2021. The whole property was very understaffed. There were maybe 5-6 people managing the entire place (including the restaurant staff). This meant very slow service. Breakfast experience was horrible. It was included in our booking but for some reason the staff did not have knowledge about this. They began cooking breakfast when we showed that it was included. We were only offered paratha, eggs of choice, tea/coffee/juice. When we asked for bread, they said its 'expired'. The preparation was also very slow so the entire group had to wait for almost an hour. Sound-proofing is negligible. As we'd arrived in a group, we had planned to have a party in one of the rooms. The hotel staff started raising issues right from 8:30pm about noise and disturbing the residents. While we tried to accommodate their requests, it can be difficult if you're a large group. The next night they threatened us with police action or eviction if we even attempted to make noise. We had to cancel our party that night and we accommodated their request. But this meant less fun. We had booked 7 rooms (six triple and one double). The double room was given in the other building. This was slightly inconvenient. Lift was not working. Everyone was made to climb stairs. We had to carry our own luggage as they had no staff to help. Overall, it was a poor experience. It seems the hotel has hired local people to run the place but they're not trained in hospitality. Avoid if you're coming in a large group.
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Date of stay: October 2021
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Trip type: Travelled
Room Tip: Choose rooms in the main building (one with functional reception)
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ashish g wrote a review Apr 2021
Kolkata (Calcutta), India112 contributions10 helpful votes
The trip to the silk route in Sikkim was a mixed reaction overall. I am mentioning the salient points: First the disappointing points. 1. The roads are not good, 50% of the roads need immediate repairs. They are extremely steep and risky. 2. The places where we stayed lacked basic amenities except for one in one location. No TV'S. There are no hotels in these locations. One has to stay in a homestay. Housekeeping is below average. 3. There are network issues, hence one is totally disconnected from the outside world. 4. One place called Zuluk is a overrated destination. It's at 9400 feet above the SL. It's very cold and damp and cloudy in the evening and night. The lights are dim due to low voltage. It's a military area and photography is prohibited. Now the points I liked . 1. The hosts of the homestays are extremely courteous, always eager to help you and make you feel comfortable and happy. 2. The food they serve is always freshly cooked. Non vegetarian is Eggs or Chicken. Normally they serve Egg curry for lunch and chicken for dinner. Rice, hand made breads, one vegetable dish and pulses are common for lunch and dinner. All the guests have to eat a common menu. The breakfast consists of hand made bread (fried or roasted)as per your choice and vegetables. 3. The scenic views of the silk route are mesmerizing and totally green. That is why people go there foregoing their comforts.
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Date of stay: March 2021Trip type: Travelled
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Ab Pareeek wrote a review Feb 2020
1 contribution
We both stayed there as a Couple for two nights & three days. The Staff was very cooperative & helpful. In spite of our early check in the House Keeping Staff made our check in very smooth and allotted the room of our choice, The Breakfast & Dinner was very delicious and as per our choice. The Front Office Manager Mr. Sudip Chettri must be mentioned specially since he made our stay more comfortable by providing Heater in our room on a complimentary basis.We had to start early in the morning but Mr. Sudip gave us some quantity of Aloo Parathas which were really tasty. We had a memorable stay with them.
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Date of stay: January 2020
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Saloni wrote a review Nov 2019
4 contributions
If I am travelling with 2 year old kid and buying milk from the hotel then whom should I expect to get my baby bottle cleaned? .hotel staff not ready to clean I almost had an arguments... Manger and staff is teriible I regret booking . Lights are dull no fan only small table fan please see the pics below. 4th class service given by the staff... it is worst then a last category hotel. When I tried to complain about the issue politely to the manager he acted more smart v cheap 3rd class manager
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Date of stay: November 2019Trip type: Travelled
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Salil Kumar T wrote a review Oct 2019
65 contributions
One thing I m certainly taking away from this trip is several sweet memories that I would cherish for life. Before reviewing anything, I must confess the first night at home away from Gangtok, I really missed the hospitality of the grand silk route. It felt like a extended family staying with them. The service is spot on, the food excellent, maintaining hygiene is top class and their courteous and cordial attitude with a smile stands out everything. This is an amazing set of hardworking individuals and I m sure together they would shine & make this hotel a great success. It's for everyone to see, here's the next BEST hotel emerging in Gangtok. Very well led by Anup sir, genuinely amazing person, also Sudip Bhai in front office and Rajesh in service equally mastered their job with perfection. Their smile made my day. Also Uma di was very helpful. Thanks to all of them to make my vacation so memorable. Highly recommended. Woohoo 5+ Stars 😉 Coming soon again ...
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Date of stay: October 2019Trip type: Travelled
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PRICE RANGE
$41 - $59 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Grand Silk Route
LOCATION
IndiaSikkimEast SikkimGangtok
NUMBER OF ROOMS
41
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Frequently Asked Questions about Muscatel Grand Silk Route
Which popular attractions are close to Muscatel Grand Silk Route?
Nearby attractions include MG Marg (0.3 km), Ganesh Tok View Point (0.04 km), and Dj's Downtown Resto Bar (0.1 km).
What are some of the property amenities at Muscatel Grand Silk Route?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
What food & drink options are available at Muscatel Grand Silk Route?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Muscatel Grand Silk Route?
Yes, free parking is available to guests.
What are some restaurants close to Muscatel Grand Silk Route?
Conveniently located restaurants include Cafe Live & Loud, The Coffee Shop Restaurant, and Roll House.
Does Muscatel Grand Silk Route have airport transportation?
Yes, Muscatel Grand Silk Route offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Muscatel Grand Silk Route located near the city centre?
Yes, it is 0.7 km away from the centre of Gangtok.
Are any cleaning services offered at Muscatel Grand Silk Route?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Muscatel Grand Silk Route?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Muscatel Grand Silk Route offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Muscatel Grand Silk Route?
Many travellers enjoy visiting Kabi Lungchok (7.7 km).