The Fern Denzong Hotel & Spa Gangtok
Kazi Road Near Power Department Office, Parallel to MG Road, Gangtok 737101 India
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Avg. ₹4,415 /night, 1/15 - 1/16
₹4,502
per night
₹4,026
per night
₹3,549
per night
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About
#10 of 259 hotels in Gangtok
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Conveniently situated two minutes from M.G. Marg in the capital city of Sikkim – Gangtok. It offers 70 guestrooms, looking out to the stunning panoramic vistas of the city and the remarkable Kanchenjunga Mountains. The rooms are designed with contemporary elegance and style combined with the warmth of Sikkimese hospitality to make your stay comfortable and memorable in this mountain state. Business or leisure travellers looking for accommodation in close proximity to the centre of the city, The Fern is ideal for guests to experience the local living with luxury in this beautiful city. Take a stroll to the M.G. Marg or just sit and relax on a bench at this boulevard square, wherein an array of restaurants and bars are located. We welcome you to savour unparalleled experience at our multi – cuisine restaurant, bar with a view and soothing rituals at our Metta Spa. Enjoy the tranquil ambience, the vibrancy of the interiors and the renowned service of the Fern hospitality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Soundproof rooms
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Hindi, Nepali
Location
Kazi Road Near Power Department Office, Parallel to MG Road, Gangtok 737101 India
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 97 out of 100
97
95 Restaurants
within 0.5 kilometers
Reviews
4.5
1,497 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Fern Denzong Hotel & Spa in Gangtok is lauded for its spacious rooms that boast breathtaking mountain views, though some suggest the rooms could benefit from updates. The staff receives acclaim for their courteous and professional service, with a special nod to their attentive nature, even if there are occasional hiccups in amenity replenishment.
The hotel's cleanliness and value are generally celebrated, though a few guests mention room for improvement. Its prime location near MG Road is a highlight, as are the well-regarded amenities and serene atmosphere that contribute to the hotel's overall charm and comfort.
Location
Convenient
Atmosphere
Serene
Rooms
Spacious
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
We stayed at this hotel from 27th of Jan till 2nd of Feb. 2021
The location is just 2 mins away from MG road
A clean & neat hotel
The front desk was gracious to allot us a room facing the Kanchanjunga ranges.
The room was spacious, clean & well equipped.
The restaurant staff were very welcoming & caring
Overall it was a very pleasant stay & we will have fond memories of our stay
The location is just 2 mins away from MG road
A clean & neat hotel
The front desk was gracious to allot us a room facing the Kanchanjunga ranges.
The room was spacious, clean & well equipped.
The restaurant staff were very welcoming & caring
Overall it was a very pleasant stay & we will have fond memories of our stay
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Date of stay: January 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Mishra, General Manager at The Fern Denzong Hotel & Spa Gangtok
Responded 29 Sept 2021
Dear Sir Greetings from The Fern Denzong Hotel & Spa, Gangtok ! It was our pleasure hosting you at The Fern Denzong Hotel & Spa, Gangtok. We always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts and encouraging our staff. We try making every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Amit Mishra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let me divide the review in to multiple parts:
Rooms:
We took family room, these were good and economical from a family with 4 people
Overall rooms need a little maintenance as they are showing their age now but overall it's good. It had boutique toiletries. The only problem was hot water which was not available in peak times, water was like warm at best but considering the temp of 5 degrees I think this is ok.
Room service:
Excellent, full marks to staff as they were proactive
Food/restaurant:
Breakfast spread was ok, I felt the taste of food was not great.
From dinner perspective some of the food was good like dal, soups. Some were bad like chicken, tasted like rubber.
Travel desk
Did not use it as they quoted 25 to 30% more but atleast they had a travel desk!
Front desk:
Excellent, helpful and proactive. This is what makes this hotel stand out
Location:
4 min walking to mall road, 9 min walk back up to hotel as tge road is very steep. Aged people will struggle.
It's a good location according to me away from noise and traffic. But for going to center of Gangtok you need a car
Finally the major flaw:
This hotel has no central AC, while this may not be a big problem in winter I would think twice in summer time.
With likes of Ramada opening in Gangtok this hotel will face some competition.
Overall I found it value for money due to family rooms.
Rooms:
We took family room, these were good and economical from a family with 4 people
Overall rooms need a little maintenance as they are showing their age now but overall it's good. It had boutique toiletries. The only problem was hot water which was not available in peak times, water was like warm at best but considering the temp of 5 degrees I think this is ok.
Room service:
Excellent, full marks to staff as they were proactive
Food/restaurant:
Breakfast spread was ok, I felt the taste of food was not great.
From dinner perspective some of the food was good like dal, soups. Some were bad like chicken, tasted like rubber.
Travel desk
Did not use it as they quoted 25 to 30% more but atleast they had a travel desk!
Front desk:
Excellent, helpful and proactive. This is what makes this hotel stand out
Location:
4 min walking to mall road, 9 min walk back up to hotel as tge road is very steep. Aged people will struggle.
It's a good location according to me away from noise and traffic. But for going to center of Gangtok you need a car
Finally the major flaw:
This hotel has no central AC, while this may not be a big problem in winter I would think twice in summer time.
With likes of Ramada opening in Gangtok this hotel will face some competition.
Overall I found it value for money due to family rooms.
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Date of stay: December 2021Trip type: Travelled with family
Room Tip:Â Parking is limited
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AMIT MISHRA, General Manager at The Fern Denzong Hotel & Spa Gangtok
Responded 2 Jan 2022
Dear Sir Greetings from The Fern Denzong Hotel & Spa, Gangtok ! It was our pleasure hosting you at The Fern Denzong Hotel & Spa, Gangtok. We always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts and encouraging our staff. We try making every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Amit Mishra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
To begin with the rooms were absolutely clean and the staffs were beyond helpful and easy to approach. Meals were quite good and was quite satisfied with the overall quality service that was met. Hygienity was well maintained keeping in view the ongoing pandemic everything was done with utmost care. Highly recommended from my part. Thankyou
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Date of stay: September 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Mishra, General Manager at The Fern Denzong Hotel & Spa Gangtok
Responded 29 Sept 2021
Dear Sir Greetings from The Fern Denzong Hotel & Spa, Gangtok ! It was our pleasure hosting you at The Fern Denzong Hotel & Spa, Gangtok. We always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts and encouraging our staff. We try making every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Amit Mishra
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A well located hotel but poorly managed with ill trained staffs. The hotel has reopened with Fern brand after the earlier Summit brand closed. The staff right from reception to the hotel GM Amit Mishra itself don't maintain any decency with the guests. Right from checkin only their poor service standard was exposed when they provided me with a poor/totally blocked view rooms despite booking for mountain view they just declined to accept that they booked mountain view/received my email for same and asked for additional amount for shifting to mountain view room. After much effort they changed one out of two rooms to partial mountain view but ensured our trip start with a bad taste. After traveling from Siliguri I was not left with much energy to further negotiate with them. This was when I had booked directly with them at reasonably higher rates being off season and paid half of the total amount in advance during booking itself. The restaurant and room service are very slow and takes ages. The TV didn't worked and after several requests they recharged tata sky after one day. The room lack very basic complementary items also which now even OYO provides. Getting room cleaned also require additional efforts. Can't expect any help from the GM of the hotel Amit Mishra who himself is a rude and arrogant person. The travel/cab service prices quoted by them right from my request to pick us from Siliguri to local and other sight seeing was double of what you can get by calling any travel agent/cab service provider. So there are much smaller less priced hotel in Gangtok who provide much better service and this hotel can be avoided.
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Date of stay: August 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room wasn't ready when we arrived, there weren't basic amenities like toiletries provided. House keeping was utterly slow. The wifi's signal strength was very low. Heater, Slippers, Hairdryer, Towels etc. were also not provided. We had to ask for even the basic amenities. Also, the rooms didn't have sound proofing, a wedding had been organised at the terrace and we could hear loud music on the 4th. It is located at a very steep slope from the mall road, therefore, the location isn't great as advertised. The food was only the good experience we had, both breakfast and dinner. The hotel is very expensive to stay at and doesn't deliver on its promises.
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Date of stay: March 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Starting with, The Hotel was located in a prime location i.e. close to MG Marg. The room was clean but the bedsheet/linen was very dirty with bloodstains and hairs were spread out on the bed. The Wi-Fi provided in the rooms had negligible speed. The breakfast and dinner menu had limited variety and was not palatable at all. The menu was almost repeated every day. Â The spa service was not up to the mark. The BOGO offer in the spa was very confusing as different staff explains it in a different manner. Â Overall, it was an average experience staying at the Hotel. I would recommend it ONLY for its prime location and the nice behavior of the staff.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We visited Summit Denzong in Feb. Hotel is located at a good location near to MG marg although its a steep 200 mtr approx walk while coming back from market to hotel. Welcome by reception staff was very good. They served Ginger tea and it was very nice.
The reception washroom was unclean, tissue paper werent there plus there was no soap in dispenser.
We book premier room. The room was clear, had Basic interiors. We were disappointed by the towels and linen in the room. It was unclen. Towels have stain marks on them. Had a trouble connecting with Wifi.Also, hot water was a issue during odd hours.
Food taste was good although breakfast menu was repatitive.
Somewhere we felt some of the staff lacked hospitality. Greeting with smile makes a customer happy. I dont get how hard it is to talk with smile. Even while checkout there was no " thank you, hope to see you again" or anything likeways.
Overall it was a decent stay, could have been better .
The reception washroom was unclean, tissue paper werent there plus there was no soap in dispenser.
We book premier room. The room was clear, had Basic interiors. We were disappointed by the towels and linen in the room. It was unclen. Towels have stain marks on them. Had a trouble connecting with Wifi.Also, hot water was a issue during odd hours.
Food taste was good although breakfast menu was repatitive.
Somewhere we felt some of the staff lacked hospitality. Greeting with smile makes a customer happy. I dont get how hard it is to talk with smile. Even while checkout there was no " thank you, hope to see you again" or anything likeways.
Overall it was a decent stay, could have been better .
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sumit Mitruka, Owner at The Fern Denzong Hotel & Spa Gangtok
Responded 1 Mar 2020
"Dear , Greetings from Summit Denzong! Thanks for applauding, we're delighted to hear you loved our administrations. The biggest joy lies in seeing our guests satisfied, for which we are working day and night to meet your expectations. We would love to stay updated and posted with your future reviews as well. It has been an honor to be at your service and these sincere words mean so very much and we look forward to welcoming you and serving you with refined ambiance and excellent service in the future. Have an incredible day ahead :) Warm Regards, Nikki Thulung Rai Guest Relations Executive Summit Hotels & Resorts Pvt. Ltd"
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was just 2 min walk from MG Marg. Nice property. The room "Winter Green Premium" was really good. Great view from the room. With one double and a single bed, room was very big and comfortable, was perfect for us 2 adult and a child.
what makes it more special are the stuffs of this hotel, right from the moment you enter the hotel.
Each and every stuff was courteous and helpful, right from the reception, restaurant, room service, porter. And specially Sumiran from the transport desk. She helped us a lot planning our entire trip way before we started our trip. Overall it was a great experience. Wish to visit again in future.
Few things need improvement 1st the food quality, it was really not up to the mark. 2nd Since the room was big lighting needs to properly adjusted at the entrance of the room in front of the wardrobe it was dark and was not possible to operate without a flashlight.
what makes it more special are the stuffs of this hotel, right from the moment you enter the hotel.
Each and every stuff was courteous and helpful, right from the reception, restaurant, room service, porter. And specially Sumiran from the transport desk. She helped us a lot planning our entire trip way before we started our trip. Overall it was a great experience. Wish to visit again in future.
Few things need improvement 1st the food quality, it was really not up to the mark. 2nd Since the room was big lighting needs to properly adjusted at the entrance of the room in front of the wardrobe it was dark and was not possible to operate without a flashlight.
Read more
Date of stay: February 2021
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Mishra, General Manager at The Fern Denzong Hotel & Spa Gangtok
Responded 29 Sept 2021
Dear Sir Greetings from The Fern Denzong Hotel & Spa, Gangtok ! It was our pleasure hosting you at The Fern Denzong Hotel & Spa, Gangtok. We always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts and encouraging our staff. We try making every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Amit Mishra
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location : 2 minutes walk to MG Market
The Fern Denzong Hotel & Spa Gangtok is undoubtedly the best hotel to stay when you are in Gangtok. The staff from Duty Manager (Mohan Thapa), Front Office Manager (Abhishek Singh) to the top Management (Mr. Amit Mishra, GM) are very helpful.
We will remember this hotel for one of the most important reason that even under the strict protocols of Covid in the state, The Fern Gangtok managed to organise a New Year Eve Party with all the permissions and made our stay even more memorable.
Due to Covid Protocols the hotel is running with less number of staff but they make sure you don’t feel short of anything during your stay.
Last but not the least I would like extend my thanks to the GM of hotel Mr. Amit Mishra who not only took care of our stay at his hotel but also sorted our stay at Pelling and gave us some good and practical suggestions for sightseeing around Gangtok.
The Fern Denzong Hotel & Spa Gangtok is undoubtedly the best hotel to stay when you are in Gangtok. The staff from Duty Manager (Mohan Thapa), Front Office Manager (Abhishek Singh) to the top Management (Mr. Amit Mishra, GM) are very helpful.
We will remember this hotel for one of the most important reason that even under the strict protocols of Covid in the state, The Fern Gangtok managed to organise a New Year Eve Party with all the permissions and made our stay even more memorable.
Due to Covid Protocols the hotel is running with less number of staff but they make sure you don’t feel short of anything during your stay.
Last but not the least I would like extend my thanks to the GM of hotel Mr. Amit Mishra who not only took care of our stay at his hotel but also sorted our stay at Pelling and gave us some good and practical suggestions for sightseeing around Gangtok.
Read more
Date of stay: December 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Mishra, General Manager at The Fern Denzong Hotel & Spa Gangtok
Responded 21 Jan 2021
Dear Sir Greetings from The Fern Denzong Hotel & Spa, Gangtok ! It was our pleasure hosting you at The Fern Denzong Hotel & Spa, Gangtok. We always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts and encouraging our staff. We try making every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Amit Mishra
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were a family of 9 including 3 kids, we stayed here for 4 nights. It was a pleasant experience. The hotel was very neat and clean maintained by polite and ever smiling staff. The service was on time and adequate, being with 3 kids we needed to be served bit more often than others.
The location is one of the best in whole of Gangtok, it was a 3 min walk to main MG Road and it has these small shops all around and one is right across the hotel.
We had the valley facing rooms and were lucky to have crisp clear mornings with the view of the Kanchenjunga every morning.
We had booked our dinners with the package; the food was good especially the breakfast which was a decent spread with made to order eggs and dosas along with all the rest. The staff at the restaurant is amazing and were more than willing to go the extra mile with the nicest smiles on their faces. hardworking and pleasant. We would like to mention specially Ms. Sanjana and Ms. Lipika Rai ( I hope I am getting the names correct) who were ever so helpful.
There is a little coffee shop as you enter the hotel the kids enjoyed their treats there; the pastries and doughnuts were fresh and good to taste.
Thanks to all to have taken care of us all.
The location is one of the best in whole of Gangtok, it was a 3 min walk to main MG Road and it has these small shops all around and one is right across the hotel.
We had the valley facing rooms and were lucky to have crisp clear mornings with the view of the Kanchenjunga every morning.
We had booked our dinners with the package; the food was good especially the breakfast which was a decent spread with made to order eggs and dosas along with all the rest. The staff at the restaurant is amazing and were more than willing to go the extra mile with the nicest smiles on their faces. hardworking and pleasant. We would like to mention specially Ms. Sanjana and Ms. Lipika Rai ( I hope I am getting the names correct) who were ever so helpful.
There is a little coffee shop as you enter the hotel the kids enjoyed their treats there; the pastries and doughnuts were fresh and good to taste.
Thanks to all to have taken care of us all.
Read more
Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amit Mishra, General Manager at The Fern Denzong Hotel & Spa Gangtok
Responded 25 Nov 2022
Dear Guest Greetings from The Fern Denzong Gangtok. We would like to take this opportunity to thank you for taking the time to write a review on Tripadvisor on your experience at The Fern Denzong. It was indeed a pleasure to have you stay with us and thank you for sharing your wonderful feedback. We are pleased to read that you were impressed with the personalized service. The team takes great pride in the service they provide and we believe it is the small details, which make the big difference and drive us towards perfection. Your generous praise of our team, our service and facilities is truly very encouraging. We greatly value your kind patronage and look forward to the pleasure of welcoming you back to your home in Sikkim.. With best regards, General Manager Amit Mishra
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Winter green premium room had a spectacular view of mt. Kanchenjunga.. and if you need more clarification, you can directly call to hotel they will tell you which have a kanchenjunga view..
Yes there is a lift . There is premium room upstairs
…
"The hotel has a small parking. Its advisable to inform them beforehand to avoid any last minute glitch. "Read full review
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PRICE RANGE
₹3,636 - ₹5,021 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Summit Denzong Hotel & Spa
LOCATION
IndiaSikkimEast SikkimGangtok
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about The Fern Denzong Hotel & Spa Gangtok
Which popular attractions are close to The Fern Denzong Hotel & Spa Gangtok?
Nearby attractions include Ganesh Tok View Point (0.3 km), Dj's Downtown Resto Bar (0.3 km), and Lal Bazar (0.1 km).
What are some of the property amenities at The Fern Denzong Hotel & Spa Gangtok?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Fern Denzong Hotel & Spa Gangtok?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Fern Denzong Hotel & Spa Gangtok?
Yes, free parking is available to guests.
What are some restaurants close to The Fern Denzong Hotel & Spa Gangtok?
Conveniently located restaurants include Grains Pure Veg By Udaan Keepsa, Roll House, and Osm Restro & Lounge.
Are there opportunities to exercise at The Fern Denzong Hotel & Spa Gangtok?
Yes, guests have access to a fitness centre during their stay.
Does The Fern Denzong Hotel & Spa Gangtok have airport transportation?
Yes, The Fern Denzong Hotel & Spa Gangtok offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Fern Denzong Hotel & Spa Gangtok located near the city centre?
Yes, it is 0.9 km away from the centre of Gangtok.
Are any cleaning services offered at The Fern Denzong Hotel & Spa Gangtok?
Yes, dry cleaning and laundry service are offered to guests.
Does The Fern Denzong Hotel & Spa Gangtok offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Fern Denzong Hotel & Spa Gangtok?
The staff speaks multiple languages, including English, Hindi, and Nepali.