Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Nestled in the foothills of Himalayan Ranges and surrounded by green foliage, there lays a luxury sweet home with royal facilities and services in the capital city of Sikkim. Yes, MAYFAIR Spa Resort & Casino Gangtok or MAYFAIR Gangtok is a luxury home for those who come to explore the beauty of Mother Nature. Being a 5-star deluxe hotel surrounded by lush greenery, MAYFAIR Spa Resort & Casino is the pride of the city providing world-class accommodation to honeymooners, nature tour lovers and those who want to spend time in tranquility and luxury. The luxury hotel has total 68 rooms divided into executive rooms, cottages, suites and villas; while spa (award-winning spa facilities), multi-cuisine restaurant, bar facilities, indoor & outdoor games and above all casino make it an ideal destination to enjoy holidays in Gangtok, Sikkim; even entire North East. The home of India's First Five Star Deluxe Live On Shore Gaming Casino and a multiple award winning Spa, Mayfair Gangtok Spa Resort & Casino is a 48 acre large resort situated 10 km away from Sikkim’s capital city of Gangtok by a little known town of Ranipool.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Classic
Family Resort
Languages Spoken
English, Hindi
Location
Ranipool, Gangtok, Sikkim -737 135 Ranipool, Gangtok 737135 India
Mayfair Spa Resort & Casino, Gangtok
4.5 reviews
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled amidst picturesque surroundings, Mayfair Spa Resort & Casino in Gangtok offers travelers a serene and aesthetically pleasing retreat with its tranquil atmosphere and thoughtful decor. Guests have called out the impeccable cleanliness of its rooms and facilities, and many find the luxurious spa and varied recreational amenities highly satisfying.
While some guests believe the hotel provides good value, others feel the costs for certain services, like the casino, are on the higher side. Nevertheless, the hotel's attentive staff and convenient location near local attractions frequently earn praise from visitors.
Location
Convenient
Atmosphere
Tranquil
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Lavish
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Detailed Reviews
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Beautiful hotel in a valley NEAR Gangtok. The rooms and suites are built into the hillside and offer event and wellness space. We recommend not to take a room in the casino wing: on the street and at the house parking lot: even at night noisy and dusty! Restaurant and bar have a good offer with attentive not always well trained staff. Who stood out to us for each of the 4 meals as friendly, competent, professional was Mrs. Renuka. She really had the large room in view, visible an eye for detail and also worked herself to make it good for the guests. Thank you 🙏🏽. The spa is beautifully done and the treatments highly recommended.
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Date of stay: March 2025Trip type: Travelled as a couple
Room Tip:Kein Zimmer zur Straße oder Parkplatzwählen.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Renuka of Mayfair Gangtok consistently receives rave reviews for its exceptional housekeeping and hospitality. Guests frequently commend the meticulous attention to cleanliness, with rooms and common areas maintained to impeccable standards. The housekeeping staff is lauded for their efficiency and thoroughness, creating a welcoming and comfortable atmosphere.
The hospitality at Renuka is marked by warmth and attentiveness, making guests feel truly valued. Staff members are praised for their courteous and helpful demeanor, going above and beyond to cater to guests' needs. The seamless check-in process and prompt response to requests contribute to an overall positive experience.
Visitors often highlight the personalized touch in the service, with staff members remembering preferences and making extra efforts to ensure a memorable stay. The commitment to guest satisfaction is reflected in the consistently positive feedback, making Renuka of Mayfair Gangtok a standout choice for those seeking an exceptional blend of top-notch housekeeping and unparalleled hospitality.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 4 Jan 2024
Dear Guest It's heartening to read such positive feedback about the level of care and dedication our team at Renuka of Mayfair Gangtok is known for. We're thrilled to hear that the cleanliness and maintenance of our rooms and facilities meet your high standards. Our housekeeping staff takes great pride in their work, and it's rewarding to know their efforts are creating the comfortable and welcoming atmosphere we strive for. Equally, the kindness and professionalism of our staff resonate deeply. Being able to make our guests feel valued through attentive service and remembering the little details is something we prioritize. It's fantastic to learn that these personal touches have contributed to making your stays memorable. The smooth check-in experience and our promptness in addressing requests are part of our commitment to ensure your time with us is as enjoyable as possible. We are focused on maintaining these aspects of our service to provide a consistently positive guest experience. Knowing that our guests appreciate our dedication is the greatest commendation we could receive. Thank you for choosing Renuka of Mayfair Gangtok, and we hope to continue being your preferred destination for exceptional hospitality and housekeeping. Chandan Thakur Resort Manager. Mayfair SPA Resort & Casino, Gangtok
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Our stay at Mayfair Spa Resort & Casino, Gangtok, was truly exceptional. The resort is beautifully designed and impeccably maintained, offering a perfect blend of luxury and tranquility.
The villas were massive, featuring spacious living areas, large bedrooms, and balconies with stunning views of the surrounding resort and lush forest. The entire property exudes elegance and is thoughtfully laid out.
Food was a highlight—absolutely delicious, with an excellent buffet selection. The restaurant staff were incredibly friendly and attentive, making the dining experience even more enjoyable.
The spa was another standout, offering a truly relaxing and rejuvenating experience.
Although the resort is about 30 minutes from Gangtok’s Mall Road, the serene setting more than makes up for the distance.
Overall, a fantastic stay with nothing to complain about. Would love to visit again!
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Date of stay: February 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I came with my husband and kid to Mayfair as I had read great reviews. They are all misleading. The front desk staff, especially Prashant is obnoxious and rude. They gave us as so called ‘upgraded’ room which had a lot of construction noise so we requested a different one. He implied that we were lying and that he did us a favour by upgrading us. The way he spoke to us really spoilt our experience - not just once but twice in 2 days. The kids room smells of urine with absolutely nothing except a couple of broken toys. The staff says they will shut down the room for 3 days if it has to be cleaned. When Prashant moved us to the ‘base’ category room, the TV remote was not working. 3 complaints and 2 hours later also no one came to fix it. When finally someone came, they didn’t have a functional remote. Since we were with a small kid we requested the front desk to give us a room closer to the courtyard so that the kid doesn’t have to walk a lot - this request was greeted in most rude manner by Prashant.
Hospitality is non existent in Mayfair. I am regretting spending my time here. Never again.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Don’t go for this overpriced and underwhelming hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 8 Apr 2024
Dear Kritee J, I'm truly disheartened to hear about the disappointing experiences you had during your stay at Mayfair. It is concerning to learn of the way Prashant addressed your concerns, and rest assured, this does not align with our values in customer service. We take your feedback very seriously and have addressed the behavior you reported with the utmost urgency to ensure it is an isolated incident. Regarding the construction noise and the condition of the kids' room, we understand how crucial a quiet and clean environment is, especially when staying with young children. Please know that we are investigating why the room was not up to our standards and taking immediate steps to rectify the cleanliness issue to prevent similar situations in the future. We also recognize the inconvenience caused by the remote control issue and the delayed response. This is not the level of service we strive to provide, and we are reviewing our maintenance procedures to improve response times for guest requests. Additionally, we are genuinely sorry that your request for a room closer to the courtyard was not met with the understanding and accommodation you and your family deserved. We take pride in being a family-friendly hotel and are taking action to ensure our staff is more sensitive to the needs of guests with children. We deeply regret that your stay fell short of the pleasant and comfortable experience we aim to provide. Your feedback is invaluable in helping us enhance our services and staff training programs. Thank you, Sincerely, Chandan Thakur Resort Manager. Mayfair SPA Resort & Casino, Gangtok
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The restaurant and the rooms were very hygienic and hopitality by renuka and neha made our stay more comfortable . The food was very delicious and quality was taken proper care of. In short i had an amazing stay and am going to visit again in future.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 14 Oct 2024
Dear Guest We're thrilled to hear that the cleanliness of our restaurant and rooms met your expectations and that Renuka and Neha provided you with outstanding hospitality. It's fantastic to know that the quality and taste of our food made a positive impression on you. Your praise is a wonderful encouragement to our entire team who strive hard to ensure every guest has a memorable experience. We are delighted that you're considering a return visit. We're looking forward to welcoming you back in the future for another amazing stay! Sincerely, Chandan Thakur Resort Manager, Mayfair SPA Resort & Casino, Gangtok
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Mayfair Gangtok offers a truly memorable stay with its perfect blend of luxury and natural beauty. The hotel is set in a scenic location with stunning views of the surrounding mountains. The rooms are spacious, elegantly furnished, and equipped with modern amenities, ensuring a comfortable stay. The staff is attentive, friendly, and always ready to assist. Dining at the hotel is a treat, with a variety of local and international dishes served with exceptional quality. The facilities, including a spa, gym, and pool, add to the overall relaxation experience. Its peaceful atmosphere makes it a great place to unwind, while still being conveniently close to Gangtok’s main attractions. Overall, it’s an excellent choice for a relaxing and luxurious getaway.
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 2 weeks ago
Dear Guest We're thrilled to read such glowing feedback from your stay at Mayfair Gangtok. We're proud to provide our guests with a harmonious blend of luxury and the natural tranquility of our scenic location. It's great to hear that you found our rooms spacious, well-appointed and appreciated the modern amenities provided. We're also delighted that our friendly staff played a part in the overall enjoyable experience. Our diverse dining options aim to cater to all palettes and we're pleased that you enjoyed the meals. We take pride in creating a wholesome experience that includes a wide range of facilities like our spa, gym, and pool. We're glad that you found them contributory to your relaxation. Mayfair Gangtok is indeed designed to serve as the perfect base to unwind while also providing accessibility to the main attractions of Gangtok. Your endorsement of Mayfair Gangtok as an excellent choice for a relaxing and luxurious getaway is truly motivating. Your positive sentiments are highly valued and we hope to have the pleasure of hosting you again soon. Sincerely, Chandan Thakur Resort Manager. Mayfair SPA Resort & Casino, Gangtok
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Great location, well maintained property. The food is excellent with great service especially Neha and Binita. The club car service is disappointing. We specifically requested a room that is convenient for a 5 month old baby - we were told there is a club car service that will be available but we mostly ended up walking as it took so long to organise one. The toilets in our room stopped flushing. We booked the imperial suite which came with a heated pool but got charged to heat it and took 15hours, we were not informed of this. Lot of ongoing construction that makes it quite unsafe especially as we had to walk with a baby through this with welding sparks flying. Check before travelling. The staff are lovely and working hard to make the experience good, seems to be a management issue.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Check room location so you don’t have to rely on the club car if travelling with infants or the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 11 Apr 2024
Dear Guest, We're glad to hear that you enjoyed the location, property upkeep, culinary offerings, and the service provided by Neha and Binita. Your feedback regarding the club car service and room amenities is invaluable. We understand the importance of a prompt and reliable transportation service within our premises, especially for guests with small children, and we are reviewing the situation to ensure availability meets guest expectations. Regarding the issue with the toilets in your room and the additional charge for heating the pool, we recognize the inconvenience this caused. We strive for transparency in our communications about facilities and services, and it seems we fell short in this instance. We are taking steps to improve our guest briefing process to prevent any similar miscommunication in the future. Safety is a top priority, and we are addressing the concerns raised about the construction on-site. Measures are being taken to enhance safety protocols and ensure that the environment is secure for all our guests, including families with young children. Your observations about our staff’s commitment to guest satisfaction are truly appreciated, and we acknowledge that we have areas for management to improve. Rest assured, we are working diligently to resolve these issues to provide an exceptional experience for all our guests. We hope to have the opportunity to restore your confidence in our services in the future. Thank you, Sincerely, Chandan Thakur Resort Manager. Mayfair SPA Resort & Casino, Gangtok
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I had taken 3 rooms for 2 nights (16th June to 18th June), There was lot of buzz created about the Mayfair Gangtok Property, hence we wanted to enjoy the 5 star services and the amenities. But instead of the 5 Star Services, I/we experienced many more problems. 1) The service staff was understaffed. People looked more baffled, when something was asked. 2) When the management wants the hotel to be fully packed, then they should keep staff and accessories and amenities ready to support the same. 3) The whole experience of entering the hotel, looked more like entering a Bazaar, then a 5star Resort. It was buzzing with cars and construction work at the hotel, midst of this, it just took the vibe away of the Mayfair Feel. It just felt like entering another hotel on the Mall Road. 4) Due to perpetual continuous rains, we had asked for umbrella to move around the property, that was also not available, we just had to “Manage” in the rain. It was really surprising for me, that such a big resort, didn’t have sufficient umbrella’s for its guest’s?? 5) When we had checked in, we had requested for the 3 rooms to be together, as we had 2 kids and 3 seniors, so initially they had allocated rooms in the 300 series where rooms were apart, but when we requested the rooms to be together they had allocated rooms 500 series. The rooms were located at a very remote location, to access the same, Buggy was required, but to call for a buggy it was a very cumbersome process. We had keep calling for the same, as none was available, or the wait time was too much, due to high traffic. Hence my mother had to walk most of the time to come to main area. I was personally stuck at the SPA, for almost 30 mins, as the buggy was not available and it was continuously raining, hence walking down that distance was also not possible without an umbrella. 6) We had sincerely requested the reception staff to give some rooms closure of the main area, as my mother is almost 60, with knee replacement issues and other age related complications. But due to overcrowding they were also unable to help. So again “Manage” 7) The Internet Services where down, and after complaining many times also, nothing worked. 8) Atleast the food was nice, hence that didn’t disappoint us, but the services in the dining hall was very slow, due to too many customers, as highlighted earlier. 9) There were mosquitoes, and insects in my room, hence that would also be because of the Forest around us, hence that should also be accepted and managed. If a guests, need to “Manage” so much, after paying heftily for the 5 Star Property and get the above mentioned problem as services. Then it really spoils the entire Holiday mood, and the great expectations, with which a tourists sets out with their family. Before coming to Mayfair Gangtok, we had 2 days stay at Mayfair Kalimpong, the service quality and the room sizes for the Deluxe Room Category at Mayfair Kalimpong was far superior and overall experience far-far better compared to Mayfair Gangtok. After such a pathetic experience at the Mayfair Gangtok, it’s a complete No-No and cannot be recommended to anyone.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip:Choose some other hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 21 Jun 2022
Dear Mr. Kajaria, Greetings from Mayfair Gangtok..!! We sincerely apologize to you for the inconvenience caused to you during your stay. And we assure you that this will not be repeated further. We strive to provide the best service to our guests, but we short fall of the same sometimes. We hope and assure you that you will see the improvement and enjoy you time with us with an whenever your trip brings you back to Gangtok. Warm Regards, Ravi Mohapatra Sr. Vice President
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We had a nice time at Mayfair Gangtok. Everything about the stay was superb - from our check in to check out we were well taken care of by the outstanding staff at Mayfair. The rooms were spacious and very comfortable and the property is beautifully maintained - the temple inside the hotel premises is very peaceful and we had a wonderful time celebrating Mahashivrathri here. The food at the restaurant and the breakfast was delicious and of high quality. Special thanks to Renuka and Sheetal for making our breakfast and dinner experience delightful with their very prompt service always and Hari for being very helpful during checking in.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 10 Mar 2024
Dear Guest, It's heartening to hear that your stay at Mayfair Gangtok was enjoyable. We're delighted you found our rooms spacious and comfortable, the property well-maintained, and that you had a serene experience at the temple during Mahashivratri. Your commendation for the delicious food and the quality of service is greatly appreciated, and will be passed on to Renuka, Sheetal, and Hari, whose efforts made your dining experiences and check-in process smooth and memorable. We hope to welcome you back for another splendid stay in the future. Thank you, Sincerely, Chandan Thakur Resort Manager Mayfair SPA Resort & Casino, Gangtok
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The property is beautifully maintained, offering a welcoming ambiance and excellent facilities. Every detail is thoughtfully managed, from the pristine surroundings to the quality of service. The dining experience stands out, with delicious food and staff especially Aman, Ayush, Renuka, Sunita, and M Khan, made us feel truly welcomed and ensured every meal was delightful. This attention to detail and high level of care create a relaxing and memorable stay. A perfect choice for those seeking quality, comfort, and hospitality in one place.
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Date of stay: November 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 15 Nov 2024
Dear Guest, It's wonderful to hear that you enjoyed the beautifully maintained property and the welcoming ambiance. The commitment to detail and service is something we take great pride in, and it’s great to know it impacted your stay positively. The dining experience, particularly the efforts of Aman, Ayush, Renuka, Sunita, and M Khan, clearly contributed to your enjoyment. Their dedication to ensuring every meal was delightful embodies the quality and care we strive to provide. Your description of the atmosphere as relaxing and memorable highlights exactly what we aim for. We appreciate your insights and the recognition of our team's efforts. Your feedback serves as an inspiration to continue delivering quality, comfort, and exceptional hospitality for every guest. Looking forward to welcoming you back for another rewarding experience. Thank you, Sincerely, Chandan Thakur Resort Manager Mayfair SPA Resort & Casino, Gangtok
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There is nothing in the resort! One of the worst resort in terms of hospitality! Dont go! They can cancel your booking at the last moment as they tend to overbook!
There are more places to choose from in the Gangtok area.
PRICE RANGE
₹10,520 - ₹17,997 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mayfair gangtok hotel gangtok
LOCATION
IndiaSikkimEast SikkimGangtok
NUMBER OF ROOMS
93
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Mayfair Spa Resort & Casino, Gangtok
Which popular attractions are close to Mayfair Spa Resort & Casino, Gangtok?
Nearby attractions include Black Cat Museum (2.8 km), Rumtek Monastery (2.8 km), and Pal Karma Zurmang Shedup Chokhor Ling Lingdum Monastery (Ranka Monastery) (4.0 km).
