Great experience and extraordinary service team.The staffs were amazing and Rooms are very comfortable and immacuate. Everything was of top standard the quality of food is also great. The decorations throughout was perfect. Most memorable stay. Thanks a lot.
Very good service good experience.Front office team was very good. Resort was maintaining very well. Overall staffs very polite and friendly. Foods and housekeeping services all very nice and on time.
Mr.Tarkeshwar is a outstanding personality...he assisted us with everything we needed there...Thank you Mr.Tarkeshwar for all you did for us....also my Big thanks to the Entire Hotel Staff to keep up the good work...
Although property is good yet it was made even more better by exceptional service and comfort provided by Mr Mirza.. amazing food .casino was also very cozy and staffs polite.. overall money well spent and children enjoyed. Thanks Mr Mirza
One of the best properties to stay in Gangtok. Beautiful ambiance, courteous staff and delicious food. A special thanks to Renuka and Suresh at the Orchid and Annirudh from house keeping. We had the most comfortable stay at the Mayfair. Highly recommended!
Only casino was good High tea was pathetic Breakfast had same menu Room service was below average For spa you have go to the top.. The money that been charged by them and the quality of services that beem given by them have a lot of difference…..
10 years ago very good facility was provided to us by maifair group Impressed by that we decided to stay here again but this time the management was completely opposite to the expectation. They are known for their service This time very poor management poor service
I had taken 3 rooms for 2 nights (16th June to 18th June), There was lot of buzz created about the Mayfair Gangtok Property, hence we wanted to enjoy the 5 star services and the amenities. But instead of the 5 Star Services, I/we experienced many more problems. 1) The service staff was understaffed. People looked more baffled, when something was asked. 2) When the management wants the hotel to be fully packed, then they should keep staff and accessories and amenities ready to support the same. 3) The whole experience of entering the hotel, looked more like entering a Bazaar, then a 5star Resort. It was buzzing with cars and construction work at the hotel, midst of this, it just took the vibe away of the Mayfair Feel. It just felt like entering another hotel on the Mall Road. 4) Due to perpetual continuous rains, we had asked for umbrella to move around the property, that was also not available, we just had to “Manage” in the rain. It was really surprising for me, that such a big resort, didn’t have sufficient umbrella’s for its guest’s?? 5) When we had checked in, we had requested for the 3 rooms to be together, as we had 2 kids and 3 seniors, so initially they had allocated rooms in the 300 series where rooms were apart, but when we requested the rooms to be together they had allocated rooms 500 series. The rooms were located at a very remote location, to access the same, Buggy was required, but to call for a buggy it was a very cumbersome process. We had keep calling for the same, as none was available, or the wait time was too much, due to high traffic. Hence my mother had to walk most of the time to come to main area. I was personally stuck at the SPA, for almost 30 mins, as the buggy was not available and it was continuously raining, hence walking down that distance was also not possible without an umbrella. 6) We had sincerely requested the reception staff to give some rooms closure of the main area, as my mother is almost 60, with knee replacement issues and other age related complications. But due to overcrowding they were also unable to help. So again “Manage” 7) The Internet Services where down, and after complaining many times also, nothing worked. 8) Atleast the food was nice, hence that didn’t disappoint us, but the services in the dining hall was very slow, due to too many customers, as highlighted earlier. 9) There were mosquitoes, and insects in my room, hence that would also be because of the Forest around us, hence that should also be accepted and managed. If a guests, need to “Manage” so much, after paying heftily for the 5 Star Property and get the above mentioned problem as services. Then it really spoils the entire Holiday mood, and the great expectations, with which a tourists sets out with their family. Before coming to Mayfair Gangtok, we had 2 days stay at Mayfair Kalimpong, the service quality and the room sizes for the Deluxe Room Category at Mayfair Kalimpong was far superior and overall experience far-far better compared to Mayfair Gangtok. After such a pathetic experience at the Mayfair Gangtok, it’s a complete No-No and cannot be recommended to anyone.…
Stayed in Family Room 221. 2nd bathroom was pathetic with damaged ceiling and dirty Floor. Room was not maintained at all. Was stuck in lift for 15 minutes and no one responded, luckily I was carrying mobile. Rotten fruits were served. Overall a worst experience in so called 5 star property..
Booked three rooms for my family trip one and half month before but family trip was spoiled due to allotment of three rooms in three buildings by hotel management. No one was listening request. It is my humble request to all hotels, kindly allot rooms to family tourists in one building and floor. Improvement also required in room service.
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