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Mayfair Spa Resort & Casino, Gangtok

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Lower Samdur Block Ranipool, Gangtok 737135 India
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1009)
Room & Suite (112)
Dining (64)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Hand sanitiser available to guests & staff
  • Daily temperature and symptom checks for staff
Updated 07/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/03/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 378 hotels in Gangtok
Location
Cleanliness
Service
Value
Nestled in the foothills of Himalayan Ranges and surrounded by green foliage, there lays a luxury sweet home with royal facilities and services in the capital city of Sikkim. Yes, MAYFAIR Spa Resort & Casino Gangtok or MAYFAIR Gangtok is a luxury home for those who come to explore the beauty of Mother Nature. Being a 5-star deluxe hotel surrounded by lush greenery, MAYFAIR Spa Resort & Casino is the pride of the city providing world-class accommodation to honeymooners, nature tour lovers and those who want to spend time in tranquility and luxury. The luxury hotel has total 68 rooms divided into executive rooms, cottages, suites and villas; while spa (award-winning spa facilities), multi-cuisine restaurant, bar facilities, indoor & outdoor games and above all casino make it an ideal destination to enjoy holidays in Gangtok, Sikkim; even entire North East. The home of India's First Five Star Deluxe Live On Shore Gaming Casino and a multiple award winning Spa, Mayfair Gangtok Spa Resort & Casino is a 48 acre large resort situated 10 km away from Sikkim’s capital city of Gangtok by a little known town of Ranipool.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Casino and Gambling
Game room
Kids stay free
Parking
Wifi
Hot bath
Outdoor pool
Fitness / spa changing rooms
Sauna
Bar / lounge
Restaurant
Breakfast buffet
Entertainment staff
Table tennis
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Newspaper
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Romantic
Languages Spoken
English, Hindi
1205Reviews20Q+A100Room tips
Traveller rating
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Ganesh wrote a review Jun 2022
1 contribution
Great experience and extraordinary service team.The staffs were amazing and Rooms are very comfortable and immacuate. Everything was of top standard the quality of food is also great. The decorations throughout was perfect. Most memorable stay. Thanks a lot.
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Date of stay: June 2022Trip type: Travelled on business
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Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 5 days ago
Dear Sir, It was our pleasure hosting you at MAYFAIR Spa Resort & Casino, Gangtok. As we always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts. We make every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Ravi Mohapatra Sr. Vice President MAYFAIR Spa Resort & Casino, Gangtok
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ELAM wrote a review Jun 2022
2 contributions
Very good service good experience.Front office team was very good. Resort was maintaining very well. Overall staffs very polite and friendly. Foods and housekeeping services all very nice and on time.
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Date of stay: May 2022Trip type: Travelled solo
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Saurabh S wrote a review Jun 2022
1 contribution
Mr.Tarkeshwar is a outstanding personality...he assisted us with everything we needed there...Thank you Mr.Tarkeshwar for all you did for us....also my Big thanks to the Entire Hotel Staff to keep up the good work...
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Date of stay: June 2022Trip type: Travelled with friends
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Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 5 days ago
Dear Sir, It was our pleasure hosting you at MAYFAIR Spa Resort & Casino, Gangtok. As we always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts. We make every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Ravi Mohapatra Sr. Vice President MAYFAIR Spa Resort & Casino, Gangtok
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ravneetchadha wrote a review Jun 2022
Chandigarh, India14 contributions2 helpful votes
Although property is good yet it was made even more better by exceptional service and comfort provided by Mr Mirza.. amazing food .casino was also very cozy and staffs polite.. overall money well spent and children enjoyed. Thanks Mr Mirza
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Date of stay: June 2022Trip type: Travelled with family
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Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 5 days ago
Dear Sir, It was our pleasure hosting you at MAYFAIR Spa Resort & Casino, Gangtok. As we always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts. We make every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Ravi Mohapatra Sr. Vice President MAYFAIR Spa Resort & Casino, Gangtok
Read more
Ruchi S wrote a review Jun 2022
7 contributions15 helpful votes
One of the best properties to stay in Gangtok. Beautiful ambiance, courteous staff and delicious food. A special thanks to Renuka and Suresh at the Orchid and Annirudh from house keeping. We had the most comfortable stay at the Mayfair. Highly recommended!
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Date of stay: June 2022Trip type: Travelled with family
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Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 5 days ago
Dear Sir, It was our pleasure hosting you at MAYFAIR Spa Resort & Casino, Gangtok. As we always do our utmost to provide the highest quality hotel experience, Thank you for sharing your thoughts. We make every effort to ensure each and every guest benefits from a very pleasant and enjoyable hospitality experience. Best regards, Ravi Mohapatra Sr. Vice President MAYFAIR Spa Resort & Casino, Gangtok
Read more
kartikaygupta wrote a review Jun 2022
New Delhi, India4 contributions5 helpful votes
Only casino was good High tea was pathetic Breakfast had same menu Room service was below average For spa you have go to the top.. The money that been charged by them and the quality of services that beem given by them have a lot of difference…..
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Date of stay: June 2022Trip type: Travelled with family
Room Tip: Try to avoid monsoon especially june
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Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 1 week ago
Dear Mr. Gupta Greetings from Mayfair Gangtok..!! We sincerely apologize to you for the inconvenience caused to you during your stay. And we assure you that this will not be repeated further. We strive to provide the best service to our guests, but we short fall of the same sometimes. As our hotel is designed in clusters on six different levels. Our regular service areas like reception, restaurants, Bar and Coffee shop are in level 3 and others are allocated in other levels. We hope and assure you that you will see the improvement and enjoy you time with us with an whenever your trip brings you back to Gangtok. Warm Regards, Ravi Mohapatra Sr. Vice President
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Hitesh Oswal wrote a review Jun 2022
3 contributions
10 years ago very good facility was provided to us by maifair group Impressed by that we decided to stay here again but this time the management was completely opposite to the expectation. They are known for their service This time very poor management poor service
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Date of stay: June 2022Trip type: Travelled as a couple
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Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 1 week ago
Dear Mr. Oswal, Thank you for taking the time to answer the quick feedback regarding your recent stay at MAYFAIR Spa Resort & Casino, Gangtok. I am truly sorry that your stay did not meet your expectations. The issues you mentioned in your feedback are currently being investigated by me. I would really appreciate if you could please inform us with more details about the issue you mentioned in your feedback and raise any other concern you may have by replying to this email. Listening and learning from our guests is at the core of our uncompromising customer service policy and our constant pursuit to improve and meet our customer’s expectations. We hope and assure you that you will see the improvement and enjoy you time with us with an whenever your trip brings you back to Gangtok. Warm Regards, Ravi Mohapatra Sr. Vice President
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Rohit Kajaria wrote a review Jun 2022
Kolkata, India2 contributions1 helpful vote
I had taken 3 rooms for 2 nights (16th June to 18th June), There was lot of buzz created about the Mayfair Gangtok Property, hence we wanted to enjoy the 5 star services and the amenities. But instead of the 5 Star Services, I/we experienced many more problems. 1) The service staff was understaffed. People looked more baffled, when something was asked. 2) When the management wants the hotel to be fully packed, then they should keep staff and accessories and amenities ready to support the same. 3) The whole experience of entering the hotel, looked more like entering a Bazaar, then a 5star Resort. It was buzzing with cars and construction work at the hotel, midst of this, it just took the vibe away of the Mayfair Feel. It just felt like entering another hotel on the Mall Road. 4) Due to perpetual continuous rains, we had asked for umbrella to move around the property, that was also not available, we just had to “Manage” in the rain. It was really surprising for me, that such a big resort, didn’t have sufficient umbrella’s for its guest’s?? 5) When we had checked in, we had requested for the 3 rooms to be together, as we had 2 kids and 3 seniors, so initially they had allocated rooms in the 300 series where rooms were apart, but when we requested the rooms to be together they had allocated rooms 500 series. The rooms were located at a very remote location, to access the same, Buggy was required, but to call for a buggy it was a very cumbersome process. We had keep calling for the same, as none was available, or the wait time was too much, due to high traffic. Hence my mother had to walk most of the time to come to main area. I was personally stuck at the SPA, for almost 30 mins, as the buggy was not available and it was continuously raining, hence walking down that distance was also not possible without an umbrella. 6) We had sincerely requested the reception staff to give some rooms closure of the main area, as my mother is almost 60, with knee replacement issues and other age related complications. But due to overcrowding they were also unable to help. So again “Manage” 7) The Internet Services where down, and after complaining many times also, nothing worked. 8) Atleast the food was nice, hence that didn’t disappoint us, but the services in the dining hall was very slow, due to too many customers, as highlighted earlier. 9) There were mosquitoes, and insects in my room, hence that would also be because of the Forest around us, hence that should also be accepted and managed. If a guests, need to “Manage” so much, after paying heftily for the 5 Star Property and get the above mentioned problem as services. Then it really spoils the entire Holiday mood, and the great expectations, with which a tourists sets out with their family. Before coming to Mayfair Gangtok, we had 2 days stay at Mayfair Kalimpong, the service quality and the room sizes for the Deluxe Room Category at Mayfair Kalimpong was far superior and overall experience far-far better compared to Mayfair Gangtok. After such a pathetic experience at the Mayfair Gangtok, it’s a complete No-No and cannot be recommended to anyone.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Choose some other hotel.
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Response from MAYFAIR Hotels, General Manager at Mayfair Spa Resort & Casino, Gangtok
Responded 1 week ago
Dear Mr. Kajaria, Greetings from Mayfair Gangtok..!! We sincerely apologize to you for the inconvenience caused to you during your stay. And we assure you that this will not be repeated further. We strive to provide the best service to our guests, but we short fall of the same sometimes. We hope and assure you that you will see the improvement and enjoy you time with us with an whenever your trip brings you back to Gangtok. Warm Regards, Ravi Mohapatra Sr. Vice President
Read more
Amit Agarwal wrote a review Jun 2022
1 contribution
Stayed in Family Room 221. 2nd bathroom was pathetic with damaged ceiling and dirty Floor. Room was not maintained at all. Was stuck in lift for 15 minutes and no one responded, luckily I was carrying mobile. Rotten fruits were served. Overall a worst experience in so called 5 star property..
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Date of stay: June 2022Trip type: Travelled with family
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Digvijay Kumar Singh wrote a review Jun 2022
1 contribution
Booked three rooms for my family trip one and half month before but family trip was spoiled due to allotment of three rooms in three buildings by hotel management. No one was listening request. It is my humble request to all hotels, kindly allot rooms to family tourists in one building and floor. Improvement also required in room service.
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: Higher floors have excellent view. Try to choose rooms near swimming pool.
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PRICE RANGE
$162 - $311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mayfair gangtok hotel gangtok
LOCATION
IndiaSikkimEast SikkimGangtok
NUMBER OF ROOMS
68
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Frequently Asked Questions about Mayfair Spa Resort & Casino, Gangtok
Which popular attractions are close to Mayfair Spa Resort & Casino, Gangtok?
Nearby attractions include Tsomgo Lake (4.7 km), Rumtek Monastery (2.8 km), and Ranka Monastery (3.3 km).
What are some of the property amenities at Mayfair Spa Resort & Casino, Gangtok?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Mayfair Spa Resort & Casino, Gangtok?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mayfair Spa Resort & Casino, Gangtok?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Mayfair Spa Resort & Casino, Gangtok?
Yes, free parking is available to guests.
What are some restaurants close to Mayfair Spa Resort & Casino, Gangtok?
Conveniently located restaurants include Shuffle Momos, Cafe Live & Loud, and The Coffee Shop Restaurant.
Are there opportunities to exercise at Mayfair Spa Resort & Casino, Gangtok?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mayfair Spa Resort & Casino, Gangtok have airport transportation?
Yes, Mayfair Spa Resort & Casino, Gangtok offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mayfair Spa Resort & Casino, Gangtok?
Yes, dry cleaning and laundry service are offered to guests.
Does Mayfair Spa Resort & Casino, Gangtok offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mayfair Spa Resort & Casino, Gangtok?
The staff speaks multiple languages, including English and Hindi.