No WiFi till we checked out and misleading response from staff. Provided wrong room and later informed to change it after unpacking everything. Room service (food) either too late and once not even delivered despite multiple calls. Overall a bad experience.
The hotel is located in a strategic location. Rooms are clean, spacious and well maintained. Good selection of breakfast buffet. The staffs are friendly and helpful. Will definitely come back when I visit Pondicherry again.
Good hotel, not very far from beach and Aurobindo ashram... breakfast buffet was also good. Hotel Surguru is right behind if you want vegetarian food without paying 5star charges. Autos available right infront to go around. Hotel can also help with scooty booking etc for exploring city on your own.
The hotel is located within 7-8 min walk of the city's main seaside boulevard. Rooms and central hall are spacious and well appointed, and food and beverage offerings in restaurant and bar are ok, yet nothing special. The limited opening hours in early morning and late evening of fitness, pool and spa prevent business travelers with packed agenda for enjoying these relaxation facilities.
We checked in on 5th June late evening and as soon as we entered the room it was beyond freezing. On mentioning, we were told that they keep the AC on so the guests don’t complain about the heat. We believed them. Later we made the AC temperature to 24 as it was too cold. Immediately the room became full of moisture and extremely slippery with water everywhere. On informing the hotel staff, they told us to keep the AC at 18 only else the room gets moist and wet. No complaints were entertained and inspite of repeated complaints they kept telling us that the issue is resolved but the room was fully wet, water on the table, side table, mirrors and floor, and extremely slippery. We were so scared to even walk in the room because it was that bad, and we were worried that we’ll fall. After fighting it out with them at 10:30 pm at late night, they told us to move to another room when we had barely 5 hours to checkout. The manager Jayprakash is the most unhelpful and non- cooperative person I’ve ever come across in so many years of travel and hotel stay. Please don’t even think about booking your stay here. They don’t value your experience or your life. Even the food is horrible and they don’t bother taking instructions.…
Absolutely wonderful stay. The hotel staff was very respectful and helpful. They were constantly guiding us and sharing tips on places to visit every single day. Despite being just 2 girls traveling together the hotel made us feel very safe. Scooty rental and deposit was cheap. White town was 2 mins drive away and since the hotel was on the main road it was safe to roam around at night till 12.
Hotel is good but the food cost is too High.....water bottle cost is 77rs ...don't know why it is too costly...over all it is average and middle class PPL Cannt afford.......bad review i cannot say it is average
Ordered Butter chicken, Mushroom Masala and Chicken 65, food quality was great but portion quantity was less. Room quality is good but not for this price, can be better. Walking distance to the Promenade beach and the main market. Hotel staff is really helping and well behaved.
The stay was cool and easy to access the nearby famous places in Pondicherry. Breakfast here was good and we can order to Room. Vault Parking with huge space is available. Bathroom matters, Indian styled people may find it difficult to se.
Thanks to the entire team of shenbaga Puducherry for creating an wonderful memories during our recent 2 nights stay at your property. Great rooms, hospitality, wonderful team, sumptuous breakfast and what else you need at this affordable price. Special mention to the Housekeeping Team by Mr. Balaram is very helpful courteous staff. Looking forward to stay in the near future.