I had a wonderful experience at the hotel, every staff was great from the valet to the check-in to the cleaning staff were delightful and eager to help special thanks to jemima to made our day with a great smile and warm gesture thank you will recommend to my colleagues
Our stay at the Promenade, Pondicherry for a weekend, was a mixed bag. This boutique hotel has a beautiful location right in front of the rock beach in Pondy, and this ideal location and proximity to White town seems to be its biggest strength. Having said that, the service and other amenities are way below par compared to other hotels. The rooms are expensive with practically no amenities provided. Bathrooms could do with better maintenance. The sea facing rooms offer s good view, but can get noisy due to the adjoining beach and restaurant below. Wifi is slow and inconsistent in connectivity. The swimming pool is slightly larger than a jacuzzi with no privacy whatsoever. Buffet breakfast is quite nice but the A la carte menu is not great and the quality of the food isn't as good as it used to be earlier. The biggest disadvantage is that there is no parking in the hotel for guest's vehicles! Considering that so many guests drive to Pondicherry, this is very disappointing. You have to leave your cars on the roadside nearby with no security provided. Driver's accommodation is not available, so coming with a driver is not advisable. Overall, the cons outweigh the pros here. Would not recommend. …
The reception staff were very helpful and courteous. However, I expected a better experience specially with the food service. I personally did not like the limited menu dinner. Was expecting a buffet. And the food was also very average.
Excellent property and very convenient stay, front desk staff Jemima is extremely efficient, pleasant and helpful, property is clean and has a fantastic ambiance and location. Thanks for the pleasant stay
Opt for sea view rooms, they are perfect if you love the beach/sea. Rooms are small for a star property, but they make it up with amazing service and great food. We thoroughly enjoyed the view from our room, hospitality and world class food. Special mention to Prabhu and others from front office for guiding us in planning our sightseeing and helping us during our stay.
The rooms were clean, very comfortable . this is the perfect hotel for a weekend.the staff at this property are all great miss Jemima was great very frdly and makes customers feel welcome overall everything great
I came with my family to restaurant on 25.07.2022.hotel is located in beautiful place.foods are very tasty.amazing service by staffs.my family also enjoyed.i parked my car in wrong place.police shouted me.i explained to police.but he didn't understand my situation.suddenly one person came from hotel.his name is berna doss.he explained to police.then solved everything.i asked to berna doss for pondicherry tourist places.he explained well. Thank you
Bell boy belzione , berna , jemina service is very good , car parking and service is good .Excellent Property, we visit everything the Paradise Beach which is the Best Beach of Pondicherry having a River meeting into Ocean on one side and a lake on another side. Its really great helped a lot, she has gud knowledge about pondicherry tourist place so she guide us nicely and we Stayed in a Beach View Room with Family. Enjoyed great food.
Great location...best view ....best food.... Really pleasant stay and clean rooms and excellent staffs...jemima is increadibly helpful and generous with their time and advise...thank you for giving us the extraordinary service
We have visited your Promenade restaurant yesterday for a birthday party. We are assisted by Mr. Belzione . He treated us with great patience and helped us to park the vehicles ,aided us with wheel chair.