The Promenade
23 Goubert Avenue opp. Gandhi Statue on Beach Road, Pondicherry 605001 India
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$189
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#18 of 313 hotels in Pondicherry
Location
Cleanliness
Service
Value
Travellers' Choice
The Promenade is a luxury boutique hotel on the ocean front of one of India's most beautiful and romantic towns. Most of the rooms overlook the shimmering waters of the Bay of Bengal. Stylishly designed rooms with wooden flooring, specially designed luxury bedding, LCD TV, work desk, Wi-Fi, tea-coffee maker, fully loaded mini bar & electronic safe. DVD player and movies on demand service. All rooms are accented with exquisitely crafted pure leather accessories & an inspiring leather head board. All baths come with a hand dryer, bath tub, magnifying mirror and international 'Bodyshop' toiletries.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free breakfast
Airport transportation
Business Centre with Internet Access
Meeting rooms
Spa
Rooftop terrace
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Rooftop bar
Car hire
Taxi service
Massage
24-hour security
Baggage storage
Concierge
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Great View
Languages Spoken
English, Hindi
Location
84Good for walkers
Grade: 84 out of 100
41Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
23 Goubert Avenue opp. Gandhi Statue on Beach Road, Pondicherry 605001 India
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Good place to stay in Pondy facing the ocean . The place is right on the MG road and the food options are fine for continental choice and much . This place is more than average against other near by hotels in the area . The wine options are good too .
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Date of stay: November 2022Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The house keeping done by Mr Guna was really good and he was helpful. The front desk person was helpful too as he agreed to send the breakfast in our room when I told him my mother is 80 years old and my son is autistic. We had visited the hotel in 2012?and the cleanliness was at par with any other good hotels but this time felt the cleanliness has gone down a lot from dust everywhere to the food trays contaminated with old food sticking to it.
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Date of stay: September 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
The best location, good food, best services, spacious rooms, sparkling clean linens, nice rain shower in the bathroom with 24/7 hot and cold water. Best ocean view rooms . The balcony could have been bidder for a sitout. Right Now it's tiny for just standing to feel the breeze and look at the Ocean. Breakfast spread is tasty, piping hot and there is enough variety to serve everyone's palate. Especially bao buns , crossient, donuts and live eggs to order / dosa are the best among the rest. I highly recommend spending extra for sea facing rooms.
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Date of stay: September 2023Trip type: Travelled with family
Room Tip: Book sea facing rooms. It's worth paying extra. Parking is not available due to government...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 1 week ago
Dear Guest, It is a pleasure having you stay with us at The Promenade, Puducherry on your visit. I take this opportunity to thank you for your time in evaluating our services. We are truly grateful for the wonderful things you have said about our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Kind Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although the staffs and the serving teams were very helpful, the food was tasty, the room, the furniture and interiors need an urgent makeover. The amount spent on accommodation at The Promenade, Puducherry, is not even 50% of the worth given to the customers. Things inside the room were worn out and need repair and maintenance. The hotel does not stock even a single India-made local beers while it promotes all the international brands. This goes against India's economic interest and revenue earnings. We were told that local beers have been in short supply since April 2023. This answer is difficult to buy and believe as we are in Sep.2023 already. If we knew it upfront, we would have never stayed here but had no option as the amount was fully charged to our card.
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Date of stay: September 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 1 week ago
Dear valued guest, Greetings! Thank you for sharing your feedback with us. On behalf of our entire staff at The Promenade, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We promise that upon your next visit we will exceed your expectations. With Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great food and very nice ambience !! Recommended place for nice dinner and drinks. Best restaurant in Pomdichry by the beach with a great view a must go place Thanks to the chef Anum and Priti for great services.. We are coming back for Sunday Brunch!!
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Date of stay: September 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 1 week ago
Dear Guest, It is a pleasure having you stay with us at The Promenade, Puducherry on your visit. I take this opportunity to thank you for your time in evaluating our services. We are truly grateful for the wonderful things you have said about our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Kind Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location, very good buffet breakfast. The hotel rates are quite high and for the price they could do better in terms of the housekeeping. While I understand that we have to do our bit for sustainability, I expect the dirty towels to be changed and the cleaning of the room to be better. We also noticed the walls to be slightly damp in places.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 5 weeks ago
Dear Guest Our heartfelt gratitude for choosing The Pondicherry, Puducherry to stay and for taking your time to post your experience. We are certainly concerned about the issues mentioned. Thank you for the valuable feedback, which helps us to focus on what is important to our guests. Please accept our apologies for the inconveniences caused, and rest be assured that immediate improvements will be put in place. Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
A cute little beach side hotel with perfect views and fancy restaurants. The Promenade should be on the bucket list of everyone when they visit Pondicherry. Its not only the great location, but also the courteous staff and amazing food that one can look upto from this place. A big shoutout to chef Franklin who made our stay extra comfortable by serving us delicacies
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 5 weeks ago
Dear Guest, It is a pleasure having you stay with us at The Promenade, Puducherry on your visit. I take this opportunity to thank you for your time in evaluating our services. We are truly grateful for the wonderful things you have said about our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Kind Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really loved the vibes at the storytellers bar... Had an amazing time with my friends... Good food good ambience... The service is amazing.. Especially by Priyadarshani khatua she is best in availing it
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 5 weeks ago
Dear Guest, It is a pleasure having you stay with us at The Promenade, Puducherry on your visit. I take this opportunity to thank you for your time in evaluating our services. We are truly grateful for the wonderful things you have said about our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Kind Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I booked a Spa session and was very annoyed with the person who was assisting me. They can't communicate in English, mostly staff are habituated in the local language. Before coming tried for room booking but they were not interested & bother to help me, but we still somehow did. Staff's body language verbal tone is not presentable they use to laugh & shout out even for small request never expected by the reputed hotel Didn't find them welcoming they were always busy in their own world Found some funny things at the property they run the hotel without any employee dress code really can we expect this from a star hotel? Room & food is overpriced like the other 4-5 stars even after paying this getting the hospitality of 02- star The only positive point for this hotel is the location & good hand of the chef nothing else.…
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 5 weeks ago
Dear Guest Greetings! Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. With Warm Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Located on the beachfront , owned by a leather tycoon , this hotel is a work in progress . And it has s fair distance to cover . The good parts - the service is impeccable . Absolutely . Chef Franklin would make any property proud to have him . High on people management , high in skill, this is an asset the hotel must cling to . Then , the filter coffee . Easily amongst the best in the region . The breakfast is vast and interesting . The French food is decent , the Asian food decent too The not so good The rooms alas , are s huge letdown . Finished poorly , aging , Creaking quite badly , coming apart at the seams as it were , thus is a neglected area . The lobby and frontage needs work . Pricing is decent . The pool is an apology . The bathroom amenities are embarrassing A promising place but a promise yet to be fulfilled…
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Saman N, Other at The Promenade
Responded 5 weeks ago
Dear Guest, It is a pleasure having you stay with us at The Promenade, Puducherry on your visit. I take this opportunity to thank you for your time in evaluating our services. We are truly grateful for the wonderful things you have said about our team. I have shared your feedback with everyone at the hotel – your appreciation means the world to our people and will inspire and encourage them in their continuous pursuit of excellence. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Kind Regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$118 - $167 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the promenade hotel pondicherry, promenade hotel pondicherry, promenade pondicherry
LOCATION
IndiaUnion Territory of PondicherryPondicherry
NUMBER OF ROOMS
38
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Claim Your ListingTHE PROMENADE (Pondicherry) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about The Promenade
Which popular attractions are close to The Promenade?
Nearby attractions include Arulmigu Manakula Vinayagar Temple (0.4 km), Seaside Promenade (0.06 km), and Sri Aurobindo Ashram (0.4 km).
What are some of the property amenities at The Promenade?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at The Promenade?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Promenade?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to The Promenade?
Conveniently located restaurants include Coromandel Cafe, Café des Arts, and The Indian Kaffe Express.
Are there opportunities to exercise at The Promenade?
Yes, guests have access to a pool during their stay.
Does The Promenade have airport transportation?
Yes, The Promenade offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Promenade?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Promenade?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to The Promenade?
Many travellers enjoy visiting Vedapureeswarar Temple, Puducherry (1.1 km), Arikamedu Archaeological Site (3.9 km), and Church Of Our Lady Of Good Health (4.1 km).
Does The Promenade have any great views?
Yes, guests often enjoy the harbour view available here.