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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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4,250 Reviews from our TripAdvisor Community

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Showing 4,063: English reviews
Start your review of El Dorado Casitas Royale, by Karisma
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Edmonton, Canada
Reviewed yesterday NEWvia mobile

Beautiful resort. Love the green attitude: on site greenhouses, composting, turtle saving...even the lighting is mainly LEDs. Sergio took us on the greenhouse tour, and he did a great job making it entertaining and informative. The personal concierge service is handy: Miguel helped us out greatly! A lot of the nicer things have an added cost... which is disappointing for...

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Helpful?
Thank chadalexanderheinz
Franklinville, New Jersey
Reviewed yesterday NEWvia mobile

It was our first time in Mexico and we had a wonderful time. We stayed in the casita swim up rooms and had excellent service. Rooms were very spacious and the beds were very comfortable. The only downfall to the food was the Cocotal buffet breakfast. There were long lines for the food and slow service at Cocotal. I would...

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Thank Rosenberg08322
Somerdale, New Jersey
Reviewed yesterday NEWvia mobile

We just finished a great stay at the El Dorado Casitas Royale and had a fantastic time. We traveled with one other couple and stayed in swim up casitas in Casita 30. The room was spacious and clean, the beds comfortable, and the outside shower was a favorite. Our beach and pool bartenders - Jorge and Eduardo - were both...

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Thank Allison G
Richmond, Virginia
Reviewed yesterday NEW

Truly, one of the most beautiful resorts we have ever been to. If you love palm trees, clear turquoise water, fantastic service, and a calm, soothing atmosphere, make your reservations now! Be sure to have a cool drink at the Papagyos Bar with the nicest and best bartender (Caesar) and the nicest and best beach butler (Gabriel).

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Thank bdwarinner
Omaha
Reviewed yesterday NEW

This is our third time to the resort and as always the staff, grounds & views are amazing! The food was pretty good as well, just wished they had a buffet lunch with various options to choose from. Regardless there are a lot of choices for sit down restaurants between the Rayale, Casitas and Generations. My only complaint would be...

Review collected in partnership with this hotel
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Thank bryany688
Barrie
Reviewed 2 days ago NEW

We just returned from a wonderful week at El Dorado Casitas. Truly a spectacular resort. I think the most wonderful thingabout this resort is the staff. They are always willing to please and always with a smile. The food was wonderful and the drinks flow easily. My favourite restaurant was Santa Fe Grill. A special shout out to our beach...

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Helpful?
Thank paulcL9559XD
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear paulcL9559XD, We heartily appreciate that you have taken the time to write a review about our resort El Dorado Caistas Royale, a Spa Resort by Karisma. I am happy to hear that your experience with our resort was in line with our reputation for upscale and quality service, which is all a part of our unique gourmet inclusive...

Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

My wife, myself, and two sons 21 plus years old spent the week of 3/10 -3/18 at El Dorado Casitas, it was our 7th time staying and as usual we had a great time. The food is gourmet quality, the service is impeccable, the surroundings are always clean and kept up. Our butlers Claudio, Pijar, Adrianna took care of all...

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1Thank drrobertj_funk
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear drrobertj_funk, Thank you very much for your recent visit and lovely comments on TripAdvisor, highlighting our natural background, facilities, services and most of all our staff, the professionalism and kindness you have received. It feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We will address...

Reviewed 2 days ago NEW

Fabulous resort all the way around- made all the better by the consistently great service. Special shout out to Jorge our beach butler and Eduardo our poolside bartender from Casitas section 30- they took awesome care of us!

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Helpful?
Thank Diane G
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Diane G, Thank you for your recent review on TripAdvisor. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team here at El Dorado Casitas Royale, a Spa Resort by Karisma. We are looking forward to welcome you back pretty soon. Sincerely, Mariana Montes Hotel Manager El Dorado...

Winnipeg, Canada
Reviewed 2 days ago NEW

Initially booked into the El Dorado Royale looking to relocate to closer room to beach, it was suggested by Garbriel at front desk we might like to have a look at the Casitas. Well worth the cost of upgrade. Room spacious and the balcony ocean view and outdoor shower were great perks. Room very comfortable but they could use more...

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Helpful?
Thank Scarlett1951
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear Scarlett1951, Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. We are sure your description of our site´s atmosphere will be a great help for future travelers when choosing their next destination. Your comments are a very good...

Richibucto Road
Reviewed 2 days ago NEW

This is an adult only resort with excellent service personnel and great facilities. We were at the Casitas so we had our own personal pool and loungers. There are sometimes when the poolside loungers were full but there are also several on the beach and private cabanas. If you wanted a lounger brought over from the beach, one quick request...

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Helpful?
Thank markmY5409FM
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola Dear markmY5409FM, Thank you for taking the time out of your day to write such a wonderful review from our property. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. We are looking forward to welcome you back pretty soon. Sincerely, Mariana Montes Hotel Manager...

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Amenities

Highlights
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
  • Free Parking
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: ₹ 36,375 - ₹ 89,635 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#13 Spa Hotel in Riviera Maya
#13 Luxury Hotel in Riviera Maya
#21 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can, reserve a casita in the 3100 or 3200 section”
 of 5 bubbles bdwarinner, 28 Mar 2017 | Read review
“Unfortunately our room wasn't made up until 4o'clock each day. I do realize it was just that some one had to have the later time and it just happened to be us. ”
 of 5 bubbles paulcL9559XD, 27 Mar 2017 | Read review
“The swim outs look amazing but as we are beach people would have been awash for us.”
 of 5 bubbles Scarlett1951, 27 Mar 2017 | Read review
“All the rooms are great...but if you can spend the extra, go for the Casitas.”
 of 5 bubbles markmY5409FM, 27 Mar 2017 | Read review
“Casitas rooms are quiet and overlook the beach”
 of 5 bubbles lad1, 27 Mar 2017 | Read review
5 of 5