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El Dorado Casitas Royale, by Karisma

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El Dorado Casitas Royale, by Karisma
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3,751 Reviews from our TripAdvisor Community

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Showing 3,582: English reviews
Telford, United Kingdom
Reviewed yesterday NEWvia mobile

On arrival to the hotel we were asked if we would like to upgrade to a casita at a reduced rate... and we're glad we did .. as we loved the fact that we had our own pool and swim up bar .. just shared with a few others.. everything was fabulous ... immaculate .. food so delish very impressed...

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Thank rachmetcalfe
Swindon, United Kingdom
Reviewed yesterday NEW

Stayed here over Christmas and New Year and had a great time.Grounds are beautiful and well maintained. Staff are so helpful and greet you as you pass by. Special mention to Manuel Mas and Cesar, pool butlers at 29 for their great service - nothing was too much trouble for them, from moving sun loungers to bringing more drinks. The...

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Thank TravellingRachel
Toronto, Canada
Reviewed 2 days ago NEW

My boyfriend and I were only there for 5 days and 4 nights but I've never come back from a vacation so relaxed. We stayed in the Casitas section 30 and everything was beyond perfect! Ruth and Carlos at the concierge desk took care of all our needs! The pool bartender for our Casitas section, Miguel (best bartender in the...

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Thank lisaandtomvacation
Cheltenham, United Kingdom
Reviewed 2 days ago NEWvia mobile

Just returned from a relaxing holiday at the El Dorado Casitas Royale, we stayed in Casitas 31 great size room with pool, inside and outside shower, jacuzzi bath, TV, large bed, mini bar stocked with soft drinks and beer. Free phone calls from you room phone back to the uk, plus we regularly used room service for food and drinks...

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Thank themittens
Belleville, Canada
Reviewed 2 days ago NEW

This resort was absolutely amazing. From the beautiful grounds, to the incredibly friendly staff, and amazing food, the el dorado casitas royale definitely impressed. They treat everyone with respect and go above and beyond for each person that enters the resort. We had an issue with our room when we first arrived and it was fixed right away. We stayed...

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Thank Teichthomp
Florissant, Missouri, United States
Reviewed 2 days ago NEW

This is our 5th time at the resort and things went really well. Jorge "Chucky" in the 26 block pool bar was always super nice and made the best drinks. He always made sure we were taken care of. Can't say enough great things to say about him. Housekeeping also always did a great job of keeping the room cleaned....

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Thank Nate S
Brandon, South Dakota
Reviewed 3 days ago NEW

We stayed with several couples and had a great time and enjoyed our stay very much. Sergio, who was involved with many of the activities and entertainment on site, was especially awesome in making this a very special stay. Juan Valentin at Lomas Travel in the lobby, was also great at setting up our excursions and went out of his...

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Thank coboyd
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear coboyd I would like to thank you for your beautiful comment. We are very glad that your experience with us was such a great time. As you said, Sergio is a gem for us, as many other employees. Our goal is to make your experience unforgettable and unique. We are very happy to know that your dinner at...

Grande Prairie, Alberta, Canada
Reviewed 3 days ago NEW

Can't say enough about this resort. Service was great, food amazing, room wonderful. If you want a completely decadent holiday to relax, this is the place. D'Italia restaurant was our favorite, followed closely by Santa Fe Grill and of course Fuentes dinner theater was great. We enjoyed Santa Fe for breakfast, but the best choice we felt was room service...

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Thank Rick B
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear Rick B Truly, we cannot thank you enough for choosing to spend this very important moment in your lives at our resort, I am so happy to hear that your experience was in line with our reputation for upscale and quality service. It is interesting to read that you enjoyed every detail of the Karisma Gourmet Inclusive Experience...

Appleton, Wisconsin
Reviewed 3 days ago NEW

We had such an amazing time here. The staff was so friendly and treated us like royalty. We had the best bartenders at the pool bar- Freddy and Juan and at The bar by JoJo's- Clemente. The food and drinks were delicious! Our room was clean and nice with a beautiful view of the sunrise and a swim out patio...

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Thank alyssamariegates
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear alyssamariegates We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. Be Certain that , Fredy, Clemente and Juan would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team. We are sure your description of our site´s...

Saint Louis, Missouri
Reviewed 4 days ago NEW

We had never been to an all inclusive and decided to finally take our "proper" honeymoon and decided to come here. Everyone was so helpful. Cesar and Damien (Casita bar) and Leo (shuttle) were always there to help with whatever you could possibly need. The concierge staff was very helpful with scheduling and keeping us on time. The live shows...

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Thank tinaarocha
KarismaHotelsResorts, Gerente at El Dorado Casitas Royale, by Karisma, responded to this review

Hola! Dear tinaarocha Thank you very much for your lovely review and for your nice remarks regarding the shows and staff assistance Be Certain that Cesar, Damian, leo y Sergio would be very pleased to now that you have acknowledged their hard work and we are proud to have them in our casitas team We hope to have the fortune...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
El dorado casitas royale, one of conde nast traveler readers’ top 100 hotels in the world and a AAA four diamond resort, is the pinnacle of romantic seaside luxury.Nestled along the beach in a separate, secluded area within El Dorado Royale on Mexico’s Riviera Maya, El Dorado Casitas Royale by Karisma is an adults only resort designed for romance. A superb array of amenities and services makes this an unrivaled destination for romantic getaways, weddings, honeymoons, and anniversaries. ... more   less 

Additional Information about El Dorado Casitas Royale, by Karisma

Address: Km 45, Carretera Cancun-Tulum, 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya
Price Range: ₹ 32,016 - ₹ 75,978 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Casitas Royale, by Karisma 4.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
El Dorado Casitas Royale, By Karisma Hotel Riviera Maya
Hotel Style:
#13 Spa Hotel in Riviera Maya
#16 Luxury Hotel in Riviera Maya
#20 On the Beach Hotel in Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from El Dorado Casitas Royale, by Karisma staff and other travellers.
478 questions
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Questions? Get answers from El Dorado Casitas Royale, by Karisma staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed in the individual casita suite! Very private and romantic. Definitely reccomemd the individual casita suite over the infinity pool suite (we had this room our first night due to an issue and got switched to the individual casita) ”
 of 5 bubbles Teichthomp, 14 Jan 2017 | Read review
“Be sure to specify which type of casita you want”
 of 5 bubbles 13NateS, 14 Jan 2017 | Read review
“Rooms on South were quiter. Our in room jakuzi was very slow to fill, so we opted not to use it.”
 of 5 bubbles coboyd, 13 Jan 2017 | Read review
“I would suggest going to Casitas 29 or higher. Beach seems better.”
 of 5 bubbles rickb289, 13 Jan 2017 | Read review
“I recommend the Casitas excellent rooms”
 of 5 bubbles carol602015, 11 Jan 2017 | Read review
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