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Great place for a holiday or to live. It is great having a pool to use whenever you like and it is always spotless. The BBQ area is also excellent and also kept extremely clean at all times. I'd highly recommend it to anyone wanting...More
The rooms are quite spacious and well equipped. Although the rooms are a little tired it was great for a family with young children as it felt lived in and durable. The carpets need a good steam clean and there were a few minor maintenance...More
My boyfriend and I were so impressed by this place! As two students on a budget, we couldn't believe the value for money we got here!
Walking distance from various restaurants, two minute drive from coles + butcher, 20min drive from the theme parks and...More
We've stayed here several times. It's a great location, across the road from the river. Close walk to the Grand Hotel and The One where there are plenty of eateries It's about 3 min drive to Harbour Town.
I've been here for family stays and...More
Beautiful setting around the pool, which I loved and it never seemed crowded even though we stayed at a peak period. Nice apartments, rooms large, comfortable lounge & plenty of balconies with tables and chairs. Nice quiet location but near a few restaurants. It just...More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed... More
As managers it is our policy not to respond to reviews, both good and bad, as they are all retrospective. In this case, however, given the level of commentary generated, we thought it appropriate to clarify actions employed.
We do accept that as all units are individually owned, our room configurations and décor do vary. We also acknowledge that there have been instances where our contract cleaners have been lax in their duties. As a consequence, we do have a policy of liaising with guests when required in an attempt to find a solution that is satisfactory to all parties. This case was no different. Via contact from our after hours service, we did offer to meet with guests and to show them alternatives. This was declined with guests stating that they were leaving and had no interest in either speaking directly to, or meeting with us. Our cancellation policy is in place to protect the interest of the unit owner in these instances as we do not have the ability to then relet the booked room,
At no stage have these guests chosen to deal directly with us, but have sought recompense through 3 different institutions, including claiming a disputed transaction on their card. We understand all parties have failed to find fault with our actions which would appear the catalyst for guests instigating a number of negative on line reviews. We accept this is their prerogative but had they been receptive to direct communication we are sure this could have been resolved without all the angst it has generated.
In closing thank you to those guests who provided positive support to this post. We accept that we don't always get it right, having to walk a thin line between unit owner and guest expectations, but our commit is to always seek and offer alternative solutions satisfactory to all parties.
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered... More
Good morning georgia123rose, firstly I apologise for my delayed response, I have been away for a break and this was not actioned. We have use a external company named Gold Coast Baby Sitters we are very happy to remembered then as they are Committed, Patient , Kind, Interactive, Experienced, Certified In First Aid with a valid blue card, please feel free to contact them direct on Mobile: 0403 008 085, They start from $20 per hour depending on the number of children. Many thanks Trish