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Sheraton Grand Mirage Resort, Gold Coast

AMOMAUS$ 230*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$ 246*
US$ 230*
Great Deal
US$ 246*
US$ 246*
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Sheraton Grand Mirage Resort, Gold Coast
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1,435 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Mirage Resort, Gold Coast
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Showing 1,395: English reviews
Auckland Region, New Zealand
Reviewed 7 August 2016 via mobile

Absolutely stunning hotel. We stayed in an ocean view room the windows open right up and the beach is just a stones throw from the sand, nothing like listening to the ocean crash as you are drifting off to sleep. The beds were comfortable...a lot better than some of the horrible beds we have been forced to sleep on during...

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Helpful?
Thank 5stargirl2004
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi 5stargirl2004 Thank you for choosing Sheraton Grand Mirage for your recent visit over to the Gold Coast. We’re very pleased you enjoyed our resort and our wonderful location right on the beach and appreciate your insights and feedback. Our apologies for the issues you encountered with parking. This is unusual. We have a large car park which for the...

Australia
Reviewed 4 August 2016

Good service, well located to shops and the beach this resort hotel is a real treat. The buffet dinner and breakfast are worth serious consideration. Parking is self serve and free. The room was quiet and had a nice outlook over the pool. The marbled bathroom had a spa and was well stocked with toiletries. The bed was huge and...

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Helpful?
Thank AussieHolidays
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

AussieHolidays…..we enjoyed your positive review on your recent Mirage stay for business, and are delighted you liked our resort. Thank you for staying with us, and for sharing your experience….warmly Mark

Grafton, Australia
Reviewed 4 August 2016

We stayed here for a 3 night family holiday with my daughter and 2 young granddaughters who were visiting from Melbourne. Check-in was efficient and friendly with secure undercover parking. The rooms were of reasonable size and adequately furnished. My wife and I requested and were given a 'disabled' room which had suitable appointments. Unfortunately, we experienced problems with the...

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Helpful?
2Thank ozmike77
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear ozmike77…..thank you for staying with us with your family last month, and for posting such a positive review, despite the issue you experienced with the air conditioning in your room. We apologise again for that malfunction, and are very pleased Dan and Andy were able to assist and also extend that Terraces gesture in recognition of the issue you...

Greater Wellington, New Zealand
Reviewed 4 August 2016

we had our wedding reception an terraces restaurant the staff were great pouring our wine for us and looking after our wedding cake we also had our wedding photos in the grounds it was just beautiful even though we didn't stay there they were very obliging letting us use their hotel for our photos and opening the door of our...

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Helpful?
Thank 709charliebrown
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear 709charliebrown Your lovely review of your Wedding Day experience here at Mirage is being shared with all of our team so those on duty on your very special day will know how much you appreciated their welcome, and their service. Thank you for choosing our beautiful resort to celebrate this milestone occasion in your lives, and we hope you...

Brisbane, Australia
Reviewed 1 August 2016

Sheraton Mirage was a great venue for both the conference and to relax. Easy beach access and the restaurant was just fantastic. Pool was heated and the weather was fantastic. Room provided lots of space and extremely well presented. Parking was quite easy and provided free of charge. Had free access to WiFi during the stay and that was a...

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Helpful?
Thank DarcyIpswich1956
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi DarcyIpswich1956….we’re delighted you enjoyed your conference stay here at Mirage, and that you managed some leisure time as well. Good one! We hope you will return, and in the meantime thank you for your recommendation of our beautiful resort which is appreciated by us all….warm regards, Mark

Melbourne, Australia
Reviewed 31 July 2016

What a resort!! Open my room door and slip straight into the huge pool. Staff are excellent and its two steps above the Sheraton Mirgage in Port Douglas for service and rooms. Not only that but its smorgasboard on Sunday is too die for

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Helpful?
Thank Paul24507
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi Paul24507…we all loved your fantastic review of your stay at our beautiful resort. Thank you for choosing Sheraton Grand Mirage for this visit up to the Coast, and for your 5 “star” rating. Please come back and see us again soon! Warmly Mark PS A clarification Paul re our lagoons which are a water feature only here on the...

Melbourne, Australia
Reviewed 31 July 2016

Staying here for a three day business meeting the experience and service was great from start to finish. the conference room was well appointed and the service was excellent.. Whenever we needed a coffee order, somone was there to take it.. The restaurant at lunch time was buffet, it was extensive, but you never felt like you were queuing for...

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Helpful?
Thank Stephanie B
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi Stephanie B…..thank you for your positive review of your recent meeting stay. We’re delighted you especially enjoyed our Terraces Seafood Buffet, an integral and very popular feature of our resort since Opening. The time you have taken to share your overall experience is appreciated, and we hope you will come back for a return stay in the future…..warm wishes,...

Melbourne, Australia
Reviewed 29 July 2016

Having stayed at this resort on numerous occasions (business and leisure), this last trip was very disappointing. Judging by staff attitudes and the clear pro-conference bias where service is concerned, the downhill slide has commenced. They published a one page note for all guests advising that a small grassed area adjacent to the pool would not be available due to...

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Helpful?
5Thank Narelle S
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear jbns Thank you for returning with your family for another Mirage stay. We thank you for your continuing support, and are very sorry this most recent visit was disappointing, especially in relation to your experience at our Oasis Pool. I have followed up with our team who were on duty that Sunday afternoon, in conjunction with reviewing our guest...

Lakes Entrance, Australia
Reviewed 28 July 2016

The service in all parts of this resort could not be faulted. They go out of their way to satisfy all requests..from the waiter to the on duty manager. Our booking was for a king bed setup, which on entering our room was not there but two doubles were. Being much to tired due to travelling all day, I left...

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Helpful?
Thank capricornjulie
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi capricornjulie…..thank you for coming to stay, and for your fantastic review. We all enjoyed reading your impressions of our service and our resort (John especially!), and we hope you will both return for another Mirage stay when you are next travelling to the Gold Coast…..warmly, Mark

Reviewed 26 July 2016 via mobile

The resort is nothing like what you'd expect from a five star resort. The service is shocking and the staff are not resourceful. The hotel itself is dated and is in need of maintenance in the rooms. The food is very average (buffet /room service) One positive is the location of the hotel is right on the beach and across...

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Helpful?
Thank mariaeL6956KD
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear mariaeL6956KD Thank you for reviewing your recent stay. We apologise sincerely your Mirage experience was so unsatisfactory and are very disappointed that your time here did not reflect a true Sheraton Grand guest stay. If you have more detail on your experience you would be willing to share - which would enable a more detailed follow up with our...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Price Range: ₹ 12,786 - ₹ 33,840 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Mirage Resort, Gold Coast staff and other travellers.
28 questions
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See all questions (28)

Questions? Get answers from Sheraton Grand Mirage Resort, Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the centre of each section are quieter”
  • Our balcony onto the ornamental pool
  • Our room
  • Huge bath
  • View to the ornamental pool out front
  • View from our room
  • Our room
Cowrakid, 29 Apr 2017 | Read review
“Upgrade to a room with a beach and pool view.”
Jewel4848484, 22 Apr 2017 | Read review
“Get a room as close to the reception as possible, we were put very very far away from the lobby, a long walk .”
losh_12, 14 Apr 2017 | Read review
“Request 2016”
parche, 9 Apr 2017 | Read review
“Not sure of there are any great rooms at all don't get one near the road - I was told it is really noisy”
colt2014, 9 Apr 2017 | Read review
5 of 5
AMOMA
US$ 230* /night
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Booking.comUS$ 246
Sheraton.comUS$ 246
TripAdvisorUS$ 246
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Prices are for 1 room, 2 adults
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