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Sheraton Grand Mirage Resort, Gold Coast

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Sheraton Grand Mirage Resort, Gold Coast
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1,310 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Mirage Resort, Gold Coast
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Showing 1,276: English reviews
Sydney, Australia
Reviewed 11 April 2016

I was looking for a special weekend getaway for my husband's 60th, so rather than choosing the normal apartment type which we go for as we have a young daughter, I chose a 'nice' resort. Yes, the grounds are lovely, foyer is palatial, very close proximity to the beach (out the back gate) was great. However, I chose an upgrade...

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Helpful?
Thank Carole B
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Carole B We’re very sorry your special stay for your husband’s 60th Birthday was not as you had anticipated. We are fortunate many guests choose our resort for their celebrations, and for the most part, we receive very positive comments on their stay. So it is really disappointing to us as well that this was not your experience, and...

Melbourne, Australia
Reviewed 10 April 2016 via mobile

Just spent 4 days at this fabulous location. The hotel is in fine order. The staff are attentive and friendly and the food options are plenty. Being out of the hustle and bustle of the GC is great and the 30m walk to that beach means that we will be back. The rooms are very well kept and have everything...

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Helpful?
Thank World5StarTraveller
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear World5StarTraveller ….thank you! It was our pleasure to be of service, and we appreciate this wonderful review sharing your Mirage experience. Looking forward to you and your family’s return, hopefully sooner rather than later. Warm regards Mark

Reviewed 9 April 2016 via mobile

We had our team conference at this venue and it was fantastic. Great facilities for the sessions (thankfully these were away from the views to keep us focused) and when it was time to relax the leisure facilities were top class. The staff were courteous and friendly too.

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Helpful?
Thank Tyrone H
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi Tyrone Thank you for your wonderful review of your team conference here at Sheraton Grand Mirage. We appreciate you sharing your experience via this review, and look forward to when we can welcome you on a return visit. Perhaps for leisure next time? Warm wishes Mark

Newcastle, Australia
Reviewed 8 April 2016

Absolute 5+ resort. Starting with the greetings upon arriving , help with our luggage, to the reception staff, wonderful. Check in was quick and easy, very pleasant. Room is huge, modern decor, beautiful linens. Bed and pillows so comfortable. Bathroom is large, lovely toiletries . Soft robe and slippers much appreciated. Great quality tea and coffee. The room was extremely...

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Helpful?
Thank Kittenpuss1
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi Kittenpuss1 We’re delighted you enjoyed your Sheraton Grand Mirage stay, and thank you for posting such a wonderful review, sharing your experience and recommendation. Our team was proud to read your lovely comments, and we hope you will come back to us for a return visit sometime soon. Warmly Mark

Brisbane, Australia
Reviewed 8 April 2016 via mobile

The rooms of the Sheraton Mirage are great but the outdoors are even better. Outside of where I am staying which is The Lagoon Room which has a 0.45 m pool right outside, creating a adventure to get to the main pool. The main pool has a bar for ice creams and drinks it is great for kids and relaxing...

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Helpful?
Thank travel_bird22
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear travel_bird22 Thank you for your photos and lovely review of your Mirage family stay. We are delighted you enjoyed your time here, and especially our gardens and (water feature) lagoons which really do ensure the most beautiful ambience for a relaxing and restful resort experience. It was a pleasure to have you all with us, and we hope you...

Reviewed 6 April 2016

Stayed here in a double lagoon room with my husband and teenage daughter. I had forgotten how great the position is - right on the beach and out of the way of much of the Gold Coast's cheesiness. While there is still a hint of Pixie Skase floating about in the design, generally it feels fresh, clean and a lux....

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Helpful?
Thank Hasthree
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Hasthree Thank you for staying here at Sheraton Grand Mirage with your family, and for your review. We’re pleased your experience was an enjoyable one, however do apologise for our oversight in not having in room amenities in place for three people. We are sorry for that lapse, and for the subsequent inconvenience. Hoping to welcome you all back...

Geelong, Australia
Reviewed 5 April 2016

The only problems we encountered were because we booked via wotif. Easily sorted with a trundle bed for child but that did add $45 per night. Look, it was worth it. The room was great, spacious and the windows opened out to the pool walkways. I was encouraged to join the SPG when checking in and had 15% off on...

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Helpful?
Thank emr180507
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Hi emr180507 We’re delighted you and your family enjoyed your very recent stay. It was our pleasure to look after you all to ensure special time together during your visit to the Gold Coast. Our Front Office team were also glad to extend complimentary WIFI on this occasion, (this SPG benefit is usually only available when a member has reserved...

Reviewed 2 April 2016

We stayed in one of the villas (number 12). The grounds and adjacent beach are beautiful. The cleaning/room-service staff were wonderful; friendly and efficient. Reception staff are fine but not quite at the elite level. The pool is great although the food is terribly overpriced for what is simple fare cooked on a grill at the pool. The seafood buffet...

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Helpful?
Thank Seamasj
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Seamasj We appreciate your review of your March stay with your family in one of our villa apartments, and are delighted you enjoyed your visit so much that you will return – hopefully sometime soon! Our apologies though for the leaking dishwasher which is being followed up with our team. Thank you for your support of our beautiful resort,...

Brisbane, Australia
Reviewed 31 March 2016

The welcome was very friendly at check in, although was promised a restaurant recommendation that never eventuated and asked for a daily newspaper that never arrived (maybe they don't do this anymore?). The room was wonderful, the service from every member of staff was friendly and genuine. The Oyster Bar had a new menu and approach, well looked after by...

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Helpful?
1Thank Ross Y
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Ross Y Thank you for reviewing your Sheraton Grand Mirage experience, and for your lovely feedback on Steve, Helen and our Housekeeping team which has been shared with those wonderful associates. We are delighted you had an enjoyable stay; at the same time we regret those service lapses with your restaurant reservation and newspaper (a complimentary newspaper is certainly...

Melbourne, Australia
Reviewed 28 March 2016 via mobile

Would give it five stars except for the price you pay for anything once you are here. To qualify my title please rest assured I'm not tight when it comes to paying for the nicer things in life but this resort is totally over the top. $95 AUD for two poolside plates of food, a kids fish and chips and...

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Helpful?
5Thank Clint78
MarkSexton, General Manager at Sheraton Grand Mirage Resort, Gold Coast, responded to this review

Dear Clint78 Thank you for staying with us with your family earlier this month, and for sharing your insights and impressions on Trip Advisor. Your support and review are appreciated, and we are very pleased you enjoyed your accommodation. We hope to have the pleasure of welcoming you back when you are next planning a family visit to the Gold...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Surrounded by sparkling lagoons and tropical gardens. The Gold Coast's only five star resort to offer an absolute beachfront location. SPG Members receive complimentary in room internet when booking direct. ... more   less 

Additional Information about Sheraton Grand Mirage Resort, Gold Coast

Address: 71 Seaworld Drive, Main Beach, Gold Coast, Queensland 4217, Australia
Region: Australia > Queensland > Gold Coast > Main Beach
Price Range: ₹ 11,970 - ₹ 31,902 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Grand Mirage Resort, Gold Coast 5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Sheraton Mirage Resort And Spa
Sheraton Mirage Hotel Main Beach
Sheraton Main Beach
Main Beach Sheraton
Sheraton Grand Mirage Resort, Gold Coast Main Beach, Australia
Hotel Style:
#1 Family Hotel in Main Beach
#1 Luxury Hotel in Main Beach
#2 Romantic Hotel in Main Beach
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Mirage Resort, Gold Coast staff and other travellers.
24 questions
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Questions? Get answers from Sheraton Grand Mirage Resort, Gold Coast staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you cant secure a room near pool above ground floor dont go. Otherwise you need to call a taxi to get there and back.”
 of 5 bubbles LeisureTime123, 5 Dec 2016 | Read review
“Suite was wonderful but so are all the rooms.”
 of 5 bubbles BarbaraL183, 3 Dec 2016 | Read review
“Choose a spa studio room! Very spacious!!”
 of 5 bubbles andrewrJ2794CZ, 28 Nov 2016 | Read review
“The room we had faced the ocean, so there was a nice breeze”
 of 5 bubbles CindyC632, 20 Nov 2016 | Read review
“Make sure you have a beach view”
 of 5 bubbles MichaelK793, 10 Nov 2016 | Read review
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