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Neptune Resort

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206 Reviews from our TripAdvisor Community

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Showing 206: English reviews
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 February 2016 via mobile

Great sized apartment and view but needed modernizing and an update. Very friendly and helpful staff. Great location next to both shopping centres, the beach and the train station to go into surfers paradise. Unfortunately the WiFi did not work during our stay due to a fault.

Review collected in partnership with Windows 10 app

Helpful?
1 Thank Quigge
Rebecca T, Owner at Neptune Resort, responded to this review

Hi Quigge, We are delighted you had an enjoyable stay with us and agree the location is pretty perfect! We apologise for the wifi not working during your stay, although technology is here to make our life easier it can be very frustrating when it's not working. We look forward to welcoming you back soon. More 

Queensland, Australia
1 review
Reviewed 16 February 2016

I would highly recommend this resort pool and spa very clean and warm Walking distance to bus and tram station walking distance to shops 10dollar breakfast was worth having at restaurant next door Will be returning on another stay

Helpful?
Thank 396kae
Rebecca T, Manager at Neptune Resort, responded to this review

Hi 396kae Thank you so much for your high recommendation. Warren prides himself in keeping our pool and spa spotless so he will be chuffed with your comments. We are pleased that you chose to stay with us and thrilled to hear that you are coming back to visit us again. Until then... Kind Regards More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2016

We booked a 1 bedroom apartment for a week. The positives: Cost effective; Location - good proximity to beach, cafes, restaurants and Pacific Fair; good parking; Cafe in building is nice but only open for breakfast and lunch; resort staff are friendly; room was clean. The negatives: Room was very old and tired as was the furniture in it; bed... More 

Helpful?
1 Thank Abigail222016
Rebecca T, Manager at Neptune Resort, responded to this review

Greetings Abigail222016, Firstly let me say that we are sorry that your experience was 'disappointing`. We are working hard to try to encourage owners to `freshen up` their apartments and most of our apartments have had a make-over, so we do hope that you will come back and give Neptune a 2nd try. Kind Regards Rebecca More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 February 2016 via mobile

I really enjoyed my stay at the Neptune Holliday Resort. The rooms are bright, spacious and well designed. They are fitted out with simple modern furniture. During my stay I found the rooms to be quiet and most importantly I found the bed comfortable. There was always plenty of parking in the secure underground carpark and the parking bays were... More 

Helpful?
1 Thank Tony T
Rebecca T, Manager at Neptune Resort, responded to this review

Thank you Tony T for your comprehensive review on Neptune Resort. We are pleased that you enjoyed your stay with us. Regarding the `shortcomings` we have taken them onboard, and if possible, will try to remedy what we can. We do offer Free Wi-Fi as well as other little incentives to our guests who have booked direct, as this is... More 

Melbourne, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 January 2016 via mobile

Lovely, clean, great view from balcony !! Spacious room !! friendly !! Have stayed there before and would keep going back ! Central to beach, shops, Casino, Pacific fair shopping centre ! Would recommend this accomodation to anyone !! Also has a pool and lovely clean cafe we ate breakfast in!

Helpful?
Thank Debbie C
Rebecca T, Manager at Neptune Resort, responded to this review

Thanks Deb,for coming to stay with us again and for taking time to post the review, we do appreciate it. See you again soon Warm regards Rebecca More 

1 review
Reviewed 23 January 2016 via mobile

Stayed at Neptune resort during magic millions period with friends had a great time good friendly service and apartment was excellent with with everything you could need and also wifi yes! Having a place so close in proximity to restaurants & shopping centre you couldn't ask for any more. Look forward booking next time I'm in towm thank you.

Helpful?
Thank Daniel M
Rebecca T, General Manager at Neptune Resort, responded to this review

Well Daniel, I guess we can say that you picked at least one winner over the MM period by choosing to stay at Neptune :).....do hope that you had many more at the track. Thank you for your positive comments and do hope you don`t wait till next year to come back to enjoy our hospitality. Warm regards Team at... More 

Auckland Region, New Zealand
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 January 2016 via mobile

We had an awesome 2 week holiday here at the Neptune Resort. Walking into our apartment we had a wow moment, lovely and spacious with great kitchen facilities, and we were lucky enough to be placed on the 7th floor with a sea view. We made use of the pool and the gym, the cafe was lovely (I only had... More 

Helpful?
Thank Darlowsinnz
Rebecca T, Manager at Neptune Resort, responded to this review

Hi Darlowsinnz, we are thrilled you enjoyed your stay with us and utilised all our resort has to offer. We agree our location can't be more perfect for holiday makers. We look forward to welcoming you back again sooner rather than later. More 

Melbourne, Australia
Level Contributor
95 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 22 January 2016 via mobile

Having found ourselves needing accomodation on the Gold Coast from just before new year, due to a change of plans, we were extremely lucky to come across availability at Neptune Resort from a late cancellation. We were offered two nights in apartment 103 which we thought may be noisy but wasn't and then 10 nights in 803, which was even... More 

Helpful?
1 Thank Nagatron
Rebecca T, Owner at Neptune Resort, responded to this review

What a lovely review, thank you! We were the lucky ones having you both stay with us. We received your lovely note and are endeavouring to implement some of your good suggestions including the car park mirrors. We can't wait to welcome you back again soon. Until then... More 

Brisbane
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 January 2016

Another lovely stay a Neptune Resort! Always friendly service and you cannot beat the location. The cafe on the ground floor serves inexpensive breakfasts and lunches and they are good portions and very tasty! Highly recommend Neptune Resort.

Helpful?
Thank muzzandshell
Rebecca T, Manager at Neptune Resort, responded to this review

Thank you Muzzandshell for taking time to post your review. We do appreciate your return patronage and also the positive feedback you give us. The team at Neptune will look forward to seeing you both again soon. Warm Regards Rebecca More 

1 review
Reviewed 15 January 2016 via mobile

Great location and facilities with a tennis court, sauna, gym and pool. Close to food and shopping and the beach a block away. Room was tidy and clean. Resort has own cafe for breakfast and lunch & is close to Pacific Fair shopping centre and Jupiters Casino. Room service would be a great addition from the cafe. 😊😊😊😊😊

Helpful?
Thank Julijana T
Rebecca T, Owner at Neptune Resort, responded to this review

Hi Julijana Thanks for commenting on all the positives our resort in Broadbeach has to offer! We loved having you stay with us and hope to welcome you back in the near future. Kind regards Rebecca Tait More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
Comfortable and well located, Neptune Resort is in the heart of Broadbeach. Though there is boundless fun to be had in the resort, you are sure to venture out to some of the local Gold Coast attractions - all within a short walk from Neptune Resort. Jupiters Casino, Gold Coast Convention Centre, Dracula’s Cabaret Restaurant, Pacific Fair Shopping Centre and some of the best bars & restaurants on the Gold Coast. Famous Kurrawa beach, patrolled by lifeguards, guaranteed simple family fun and only a stone’s throw away ... more   less 

Additional Information about Neptune Resort

Address: 32 Surf Parade, Broadbeach, Gold Coast, Queensland QLD 4218, Australia (Formerly BreakFree Neptune)
Region: Australia > Queensland > Gold Coast > Broadbeach
Price Range: ₹ 6,374 - ₹ 13,609 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Neptune Resort 3.5*
Number of rooms: 115
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Also Known As:
Neptune Resort Gold Coast, South Pacific - Broadbeach
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Questions & Answers

Questions? Get answers from Neptune Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As an older couple we found this resort ideal for our needs.”
 of 5 bubbles heatherbS7025AJ, 28 Nov 2016 | Read review
“As I. Any big city the higher the floor the quieter it is”
 of 5 bubbles gardencottage84, 3 Nov 2016 | Read review
“My room had great view and was very nice.”
 of 5 bubbles emmabE3236JZ, 30 Jun 2016 | Read review
“the one we had was two bedroom ang realy nice”
 of 5 bubbles 925richief, 13 Jun 2016 | Read review
“Ask for ocean facing”
 of 5 bubbles paulfelton43, 20 Apr 2016 | Read review
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