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We had a very unfortunate situation before arriving and Julia, Lluvia and the rest of the team was kind and understanding on our situation and provided a wonderful service to our family of 10. But HOLD YOUR HORSES!
We had a great weekend but the...More
Thank Rafael V
Response from Eduardo C, Public Relations Manager at Los Picos Hotel & SuitesResponded 21 August 2017
Hi Rafael, we truly regret that you were upset when our staff asked you to check out on time, but our guests must understand that we have new guests checking in every day and we must do our best to deliver their room on serviced...More
We stayed at Los Picos in two suites with our children and grandchildren. This place is in a great location as it is far enough away from the town centre of Bucerius to be quiet at night yet close enough that a leisurely 20 minute...More
Response from Eduardo C, Public Relations Manager at Los Picos Hotel & SuitesResponded 25 April 2017
Thanks a lot for your review, we really appreciate your comments and look forward to seeing you again soon!
Potential guests should be aware that this hotel sells day passes and therefore some areas are overly busy. As an example, the jacuzzi is usually overcrowed with children and their floaties and then by adults. It is not uncommon to see 15 or more in...More
3 Thank Forensicanalysis
Response from Eduardo C, Public Relations Manager at Los Picos Hotel & SuitesResponded 3 March 2017
Dear Customer, we sincerely regret your unpleasant experience at our property and we truly appreciate your feedback. We will consider your comments to help improve our customer service.
We stayed in this hotel for 2 weeks. The service was great, the rooms were clean and the amenities were fun. I travelled alone with three young kids and everyone was very helpful with all our requests. We were in the backside of the hotel...More
1 Thank Leahmh3
Response from Eduardo C, Public Relations Manager at Los Picos Hotel & SuitesResponded 11 February 2017
Thanks a lot for your comments, we will certainly consider them in order to improve our service.
stopped here for a cervaza and ended up stay for lunch , started off with the stuffed avocado which was big enough to feed 4 people, then the rest of the meal that followed was a great start to the day
1 Thank roadking02
Response from Eduardo C, Public Relations Manager at Los Picos Hotel & SuitesResponded 6 February 2017