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Grand Mercure Puka Park Resort

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Grand Mercure Puka Park Resort
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671 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Mercure Puka Park Resort
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Showing 616: English reviews
Reviewed 24 July 2014 via mobile

Loved this place and all it's character. Staff are very helpful, the room we had was warm, well appointed and felt very comfortable and the food is sensational, both dinner and breakfast. Some fittings are a bit outdated e.g the spa which is pretty underwhelming but overall I do recommend a getaway here!

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Helpful?
Thank Mountlocal
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear mountlocal, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. It seems you really loved the unique character of the property, together with the well appointed accommodation and sensational food. We would love to host you again.

Auckland Region, New Zealand
Reviewed 17 July 2014

We spent 2 nights for a break away. The staff were exceptional - so accommodating to everything we needed, We ate in the restaurant both nights and the food was top quality. The room was very modern, the bed was really comfortable and it was all so quiet up amongst the surrounding bush. We would highly recommend Puka Park to...

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Helpful?
Thank 13Colin
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear 13Colin, WOW, Thank you so much for posting your fantastic review on Grand Mercure Puka Park Resort. We are so pleased that you found our staff so accommodating for everything you needed, and consider the food in the restaurant top quality. We would love to be able to host you again and look forward to your return.

Byron Bay, Australia
Reviewed 13 July 2014

Great rooms, and lovely dinners it was a great place to stay and recommended it to all, but for people with walking issues there were a lot of steep stair and was a hassle for some family members. But defiantly worth it in the end. Me and my family are all ready planning our next trip to Puka Park.

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Helpful?
Thank henderson1966
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear henderson1966, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are glad that you enjoyed the rooms and the dinners at the property and we look forward to welcoming you back soon.

Auckland, New Zealand
Reviewed 11 July 2014

Nicely laid out chalets amongst the trees. Our room (9) had been renovated so nice bathroom, underfloor heating in the bathroom which was nice, big bed etc. We booked for 3 people but they had only made the one bed and still only had glasses and cups for 2 people. No microwave in the room, only tea and coffee facilities....

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Helpful?
Thank Toni J
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Toni J, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are pleased that you enjoyed your renovated chalet amongst the trees and listening to the birds singing. It's a pity it rained during your stay but hope you can return again soon.

Auckland Region, New Zealand
Reviewed 10 July 2014

POSITIVES: The food in the restaurant was 9.5/10. Awesome! The chalet warm modern and cosy though water pressure for shower was average. Bed and duvets sooo comfortable. Thumbs up NEGATIVES The hotel needs a revamp. Hotel tired but still clean and comfortable. Fire in lounge too small and puny for the size of the room. a bit pathetic looking. No...

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Helpful?
Thank ChrisBennetthjc335
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear ChrisBennetthjc335, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort and for providing the feedback on the property and the facilities. These have been forwarded to management for consideration during the current refurbishment program of the common areas. We hope to host you again after completion of our refurbishment.

Auckland Region, New Zealand
Reviewed 9 July 2014

WE recently got a great deal for a treetop chalet last weekend and arrived around 2 pm to check in. At check in we were told the restaurant was almost booked out but we could order room service if we liked as an alternative. Being winter and cold we decided to have a nice warm spa then settle into the...

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Helpful?
4Thank Metcalfes2014
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear Metcalfes2014, Thank you for your feedback regarding your recent stay at Grand Mercure Puka Park. It is absolutely appalling that you had the experience you did. Although there are times when mistakes are made and old collateral can still be found around a property the response you had to your issues is entirely unacceptable. Your feedback has been forwarded...

Sydney, Australia
Reviewed 8 July 2014

The whole thing about the treetop chalets is its something different. We loved it. It was so nice and relaxing and Pauanui is such a sleepy little town it was awesome to just relax in our room, have a swim and then eat at the restaurant. The rooms are funky and the bed was comfy. Everything was clean and all...

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Helpful?
Thank KiwiBawse
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear KiwiBawse, Thank you for taking the time to post your review on Grand Mercure Puka Park Resort. We are pleased that you enjoyed your experience in the treetop chalets and found time to relax in the funky rooms. We hope you can return to enjoy some more scallops in the restaurant.

Morwell, Australia
Reviewed 7 July 2014

Review collected in partnership with Accorhotels.com
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Thank wilsad
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Auckland, New Zealand
Reviewed 6 July 2014

Review collected in partnership with Accorhotels.com
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Thank Andrew C
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Geelong, Australia
Reviewed 29 June 2014

We stayed here for a couple of nights while touring New Zealand. The location of this hotel is odd. The town of Pauanui Beach is sleepy with very little to offer in terms of attractions, although being New Zealand, the coast is dramatic as always. The hotel is up a steep incline, with the chalets extending further up the hill....

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Helpful?
Thank Libby S
AccorVacationClub, Guest Relations Manager at Grand Mercure Puka Park Resort, responded to this review

Dear billy0063, We are pleased that you enjoyed your stay at Grand Mercure Puka Park Resort and thank you for taking the time to post your review. We are glad that you enjoyed the modern refurbishment with all it's facilities and were able to use it as a base to explore further up the Coromandel area. We hope you can...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: ₹ 7,995 - ₹ 17,689 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our chalet 42/43 close to main building not far up the hill. other chalets are further up, staff golf buggy transports your luggage”
 of 5 bubbles 65Graham65, 24 Mar 2017 | Read review
“Get one near the resturant as some of the hills are quite step to climb if you are not fit, they will come and get you in there golf carts and drop you back to the room as well so no problem the chef there has to one of the best ever as the food was amazing”
 of 5 bubbles , 22 Mar 2017 | Read review
“Some rooms have airconditioning; request one if it's exceptionally hot. Otherwise the rooms are cool.”
 of 5 bubbles jetneter, 16 Feb 2017 | Read review
“All rooms looked good”
 of 5 bubbles 616kennethh, 5 Feb 2017 | Read review
“Be aware of the steep terrain of this property, certain Chalets are more accessible than others”
 of 5 bubbles Scott255108, 2 Jan 2017 | Read review
5 of 5