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Grand Mercure Puka Park Resort

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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701 Reviews from our TripAdvisor Community

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Showing 644: English reviews
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Canberra, Australia
Reviewed 5 days ago NEW

Very comfortable and pretty forest location, near to beach and other interesting things across the Coromandel peninsula. Each 'treehouse' is set right in the forest, very comfortable, with a verandah, an even touches such as bathroom floor heating. Also high quality other facilities such as swimming pool, tennis court, etc. Generally need a vehicle as limited activity and dining options...

Review collected in partnership with Accorhotels.com
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Helpful?
Thank T5685DPpeters
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello T5685DPpeters Thank you for sharing your experience with the Tripadvisor community. We are very happy to hear that you enjoyed your stay with us, it sounds like you had a fantastic time. I will pass on your comments to our Team, it will make their day. Hopefully we can look after you again in the future!

Reviewed 1 week ago

The service was excellent, the people were friendly and very accommodating and helpful. The terrain is rather steep with the chalets in a lovely bush setting, but the readily-available golf-kart service meant that it was not a problem. Beds comfortable and great facilities. Restaurant food and service were also very good.

Review collected in partnership with this hotel
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Helpful?
Thank S3314GTbarbarag
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi GT barbarag We are so please that you picked Grand Mercure Puka Park for you accommodation in Pauanui. The team finds great inspiration in reading positive reviews and this is no exception. Great to hear the service was excellent too, always one of my favorite comments!

Alexandra Hills, Australia
Reviewed 1 week ago

We loved our stay at Puka Park Resort, the room had everything we needed for our stay. All the rooms are set in the forest which ensures privacy and gives an atmosphere of solitude. We ate in the restaurant during our stay and thoroughly enjoyed every meal, absolutely delicious! The staff were friendly and helpful, nothing was too much trouble....

Review collected in partnership with this hotel
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Helpful?
Thank Sharon F
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Sharon Thank you for choosing to stay at the Grand Mercure Puka Park Resort I will pass on your comments to the team in the kitchen. they will love hearing you enjoyed your meals so much! Until next time..

Brisbane, Australia
Reviewed 1 week ago via mobile

Despite the steep paths/steps to get to our room (cabin 33) we were taken aback by this romantic location. Our room was self contained, had a deep bath and double showers. The views are amazing and at night they have romantic lights spotted around the property. Definitely go and eat at the restaurant for at least one dinner. The food...

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Helpful?
Thank Jenflipcow
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hello Jenflipcow Thank you for taking the time to write a review of Grand Mercure Puka Park. Number 33 is one of our most luxurious chalets, we are so very pleased you liked it. A little fact about us... we were built into Mt Pauanui on the original site of a Maori hospital and traditional place of wellness that is...

Tauranga
Reviewed 1 week ago

Puka Park is a real oasis in the bush with private and comfortable rooms, a tennis court, sauna and swimming pool and an excellent restaurant. A perfect centre for exploring the Coromandel Peninsular. A recent upgrade sees WiFi available throughout the property (used to be only at the main reception block), Having an Accor Advantage Plus Card is a real...

Review collected in partnership with this hotel
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Helpful?
Thank Kotuku123
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Kotuku123 Thank you for visiting us again at Grand Mercure Puka Park. We welcome our loyal members of accor plus to the property and love having them use there membership card in Miha restaurant. thanks for noting the upgraded too the wifi network too. We are still working on increasing speeds but we believe we now have the solution...

Auckland, New Zealand
Reviewed 1 week ago

location was awesome, place however tired and service not great, got wrong breakfast food, stalk in food , no acknowledgement when checking out, not even a thanks for staying, receptionist was distracted by her tasks that she needed to do in the next hour . dinner in the evening, had to ask for drinks, table chips in it, very disappointing

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Karen W
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Karen Thank you for your candid review of your experience at Puka Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will make no excuses for your experience but I will say we have not lived up to our own expectations in this case. I hope that...

Wellington
Reviewed 1 week ago

The chalets are well concealed on the side of the hill, and home to the local wildlife - including a possum which came for a visit down on to our balcony one evening. We enjoyed the spa, and I also hired a bicycle one day. Staff very welcoming, and all in all, a very relaxing stay.

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Helpful?
Thank RogerWnz
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Roger Great review and thanks so much for sharing with everyone on TripAdvisor. We look forward to seeing you back again soon

Auckland, New Zealand
Reviewed 2 weeks ago

It's our fourth/fifth visit there. Staff are always so welcoming at reception/check-in. The chalets always feel like home. The food is great (it gets booked out quite fast). It's a great place to retreat from the busy city. Wifi is a little weak but everything else is more than we asked for.

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Helpful?
Thank prissey
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi Prissey Thank you for choosing to stay at the Grand Mercure Puka Park Resort again. We love welcoming back regular guests and your comment about the chalets feeling like home really make me proud of the service and team we have at Puka Park I note the WIFI rated poorly in your review... you will be please to know...

Auckland
Reviewed 2 weeks ago via mobile

The chalets are very cute and functional. Love the bath and secluded outlook. A bit far from tourist attractions but a great location for a secluded getaway. The restaurant is great and the staff are super friendly.

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Helpful?
Thank DIcksi
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi DIcksi Thank you for taking the time to write a review of your recent stay at Grand Mercure Puka Park We get a lot of great comments about the amazing baths in the rooms, such a great place to sit and soak away the stress while staying in the secluded getaway that is Puka Park. Thanks so much for...

London, United Kingdom
Reviewed 2 weeks ago via mobile

as a platinum member of this hotel chain I was maybe expecting more. Firstly was told we would need to book dinner as they had a wedding. No big deal but when arrive at booking time was asked to wait as quote we are busy. Wasn't offered to sit at bar or anything. After suggesting we could sit at vacant...

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Helpful?
Thank sammae111
Bradley C, General Manager at Grand Mercure Puka Park Resort, responded to this review

Hi sammae111 Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us. Looking at our calendar of events at the resort i note we have not had a wedding group in house since early march. Thus being the case i will not comment on the actual reasons for...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Grand Mercure Puka Park Resort is located at Pauanui Beach on the Coromandel Peninsula, 2 hours drive south east of Auckland. This luxurious, secluded hideaway features 48 chalets set in 10 hectares of native bushland, an award winning restaurant, guest lounge and sun decks with views overlooking Pauanui and the Pacific Ocean. Facilities include a tennis court, swimming pool and the nearby beach has 3km of golden sand and renowned for surfing. There are many bush tracks to explore and array of activities in the Coromandel region. A ferry service operates to nearby Tairua, home to cafes and art galleries. ... more   less 

Additional Information about Grand Mercure Puka Park Resort

Address: Mount Ave | Pauanui Beach, Pauanui 3546, New Zealand
Region: New Zealand > North Island > Waikato Region > Coromandel Peninsula > Pauanui
Price Range: ₹ 7,561 - ₹ 13,556 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Mercure Puka Park Resort 4.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Grand Mercure Puka Park Hotel Pauanui
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Questions & Answers

Here's what travellers have asked, with answers from Grand Mercure Puka Park Resort staff and other travellers.
9 questions
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Questions? Get answers from Grand Mercure Puka Park Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to reception, restaurant area to avoid the hill. 😜”
111sharonf, 13 May 2017 | Read review
“Rooms closer to reception are easier to walk to, although there is a shuttle that will uplift you if needed.”
Kotuku123, 13 May 2017 | Read review
“I guess all the chalets are similar. The ones higher up require more walking to get to, as you can't park at the door.”
RogerWnz, 10 May 2017 | Read review
“We stayed in chalet 31... No trouble to walk uphill to this.”
jillbA4198DV, 3 May 2017 | Read review
“Ask for a low room if you have mobility issues”
Carlydria, 20 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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