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Thermopylon Street, Kato Gouves, Gouves, Crete 70014 Greece
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Traveller (1208)
Pool & Beach (299)
Room & Suite (280)
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About

#9 of 37 hotels in Kato Gouves
Location
Cleanliness
Service
Value
Travellers' Choice
St. Constantin Hotel is set on the island of Crete in the peaceful area of Gouves Village, 20 km from the airport of Heraklion and 25 km from Heraklion City Center. The atmosphere of St.Constantin Hotel will charm the visitor and the warm hospitality will embrace your every moment during your stay. St.Constantin Hotel consists of 236 rooms, which are divided in Double rooms, Family rooms, Junior Suites and Family Suites.
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Property amenities
Free parking
Internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Aerobics
Billiards
Babysitting
Pool / beach towels
Indoor pool
Outdoor pool
Private pool
Shallow end in pool
Sauna
Coffee shop
Restaurant
Breakfast buffet
Kid-friendly buffet
Snack bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Waterslide
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
Rooftop terrace
Baggage storage
Chapel / shrine
Concierge
Shared bathroom
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Refrigerator
Electric kettle
Cable / satellite TV
Walk-in shower
Telephone
Clothes rack
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Mountain view
Ocean view
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, French, Russian, German and 1 more
1618Reviews197Q+A100Room tips
Traveller rating
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Burnett R wrote a review Oct 2022
I can only say definitely make a point of paying a visit to the spa when you’re staying at the St Constantin. I had the Cretan full body massage with Dimitris. Had a couple sore points prior but felt absolutely wonderful after the treatment. Had a few massages In different places but this beats them all. The premises is perfection. As I say if you think about this don’t hesitate & do it. 10/10 from me
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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David C wrote a review Oct 2022
1 contribution
Very friendly and fantastic service with a very relaxing service. Felt a million dollars after the treatment. Would recommend very highly. Anna was my therapist was firm in her work and also had gentle hands. Thank you very much
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Masa wrote a review Oct 2022
1 contribution
The best spa experience ever, Nina and Ana are both fantastic, friendly and the full body massage was heavenly. Highly recommended. The spa facility are also one of the best, very relaxing and tranquil.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Katrine M wrote a review Oct 2022
It was a perfect welcome from the arrival till the depature. The staff is lovely and always in service especially Mihalis who is adorable. The Spa was a good place to relax with Nina and Ana. A very nice experience to be renewed…
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Date of stay: August 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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snapon69_99 wrote a review Oct 2022
Basildon, United Kingdom112 contributions45 helpful votes
Just as good as before. Food is ok lots of salad on offer, some of the hot food is not hot enough for me so I use the microwave . All fresh, no flies,well displayed . Staff excellent , tables cleared quickly. Room great needed accessibility so had a shower. No good for wheelchair users unless your carer is strong lots of ramps but steep. Pool area very clean. Bar staff work hard to look after you. If you get the chance have a treatment in the aegeo spa. Nina who works out front was very polite not overbearing like some. I had Anna for my massage she was really good. Will return again for sure
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Date of stay: October 2022
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Renata B wrote a review Oct 2022
1 contribution
This was our first stay at a St.Constantin hotel and I know I'll be back there. Tasty food. The service in the restaurant was very nice. Beautiful room with private pool (307). Room cleaned every day, towels changed every day. Kindest and very helpful staff. I would especially like to distinguish the wonderful reception staff , Michalis - full professionalism in serving guests and the reception manager Cathrine, who dealt with every request of guests quickly and positively.Fantastic customer service. My husband and I are very pleased with our stay and we would like to thank the entire hotel staff for the wonderful atmosphere . Renata
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Robert W wrote a review Sep 2022
Brighton and Hove, United Kingdom61 contributions20 helpful votes
Hotel very good food/ chef not a clue health and safety measures not part of his priorities food not hot obviously not checking food we had food poisoning from our last meal. The temperature of the food was not above the required temperature 65’c and not very imaginative menu pork or liver most days some very good food cooked on the outside grill but not consistent some very good puddings and sweets . General selection needs to be looked at but mostly not enough variety to please the majority of the clients .Needs some one to really look at the menu for a balanced and exciting food experience . I excepted that you have a budget but you need to make sure that the end of season is the same standard as the beginning
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Restaurant not great but you can get by if you’re careful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from George Pagonakis, General Manager at St. Constantin Hotel
Responded 2 days ago
Dear Robert W, We would like to thank you for preferring St. Constantin Hotel for your recent holidays in Crete. Also we very much appreciate your time you spent in writing this feedback and share your experience you had with us. We would like to inform you that we take seriously all guests reviews, as we believe that guests’ remarks will improve our services. After reading your review we would like to clarify the issue about the food that you mention in your review. To your comment about the food we serve at the main restaurant we would like to inform you that every season we accommodate almost 9000 people in our premises. We understand that it is nearly impossible to satisfy all of them and especially when it comes to food, where the personal taste is something unique and everybody respects. We also understand that it is very difficult to satisfy all the guests that come from different cuisine cultures so for this reason we use the best ingredients we find in the local market. Also before any kind of food reaches the buffet is being checked and tasted twice from our Chef. About the food quality we would like to inform you that all kinds of meat, vegetables and fruits we serve are fresh and cooked with local organic olive oil, which is known for its unique taste and its beneficial attributes in human’s health as also for its best quality. The pastries are fresh and made in house. All the ingredients we use are being selected carefully and they have the approval of the Greek Ministry of Agricultural Growth and Food. The main restaurant offers on a daily basis more than 20 different recipes that differ day by day, more than 15 different fresh salads, a kid’s corner and in addition we have a live show cooking during breakfast, lunch and dinner. We are extremely careful regarding the food we serve and for your information before any food reaches the buffet area is double checked. Regarding to your comment about the temperature that we keep the food heated, we would like to inform you that we follow the rules of the Greek Ministry of Foods and Agricultural Growth, which defines the specific temperatures for the food to be preserved. Those temperatures cannot exceed the 65 to 70 degrees Celsius. We are aware though that some people prefer their food to be very hot so this is the reason we have microwaves at the main restaurant so all the guests can heat up their food in the temperature they desire. In conclusion we would like to thank you for your nice words about our hotel and we would like to assure you that we will take under serious consideration your comment about our menu and food selections. We are really sorry that we did not fulfill your expectations and we would be more than happy to accommodate you again in our premises in the future and prove you that we have become better. With kind regards, George K. Pagonakis Hotel Manager St. Constantin Beach Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carl S wrote a review Sep 2022
1 contribution
We arrived and were introduced to Anna and Dimitris who welcomed us. They took us to a lovely massage room and took time to settle us. The massage was very relaxing. It was amazing and I would recommend spending time here to complete your holiday
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Nina were was very helpful in arranging a session
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mrs C wrote a review Sep 2022
2 contributions
Given the option, I would not stay at this hotel again. The mattresses are so uncomfortable, and struggled to get a decent nights sleep. Breakfast is ok, but the lunch and dinner options are awful and below the standard I would expect from a 4 star resort. Our room was above the restaurant, and every morning at 7am you can hear the staff members dragging the tables and chairs across the floor which isn't the best sound to wake up to. Included with our booking was a free meal at the Sea View restaurant, but it's the same stuff they serve at the buffet just on different plates. Staff are nice, unless your checking out, then they don't seem to care. The lift down to the luggage room stinks, and is full of gnats. Aircon is super noisy. You also have to pay for wifi. Pros: not many, but it's close to the beach and the pools are nice.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from George Pagonakis, General Manager at St. Constantin Hotel
Responded 2 days ago
Dear Mrs C, We would like to thank you for preferring St. Constantin Hotel for your recent holidays in Crete. Also we very much appreciate your time you spent in writing this feedback and share your experience you had with us. We would like to inform you that we take seriously all guests reviews, as we believe that guests’ remarks will improve our services. There are though some points on your review that draw our attention and we would like to clear some things out, so guests that will read your review will read our honest answer also. First of all, we are really sorry that you did not enjoy your sleep during your vacations in our hotel. We would like to apologize for our restaurant staff that was waking you up every morning by dragging the tables and chairs of the restaurant. We assure you that we will transfer your complaints to them and make sure that they will not continue it in the future. Regarding your mattress, we would like to inform you that all the beds are equipped with medium firmness mattresses which are the most common mattresses. Of course, these mattresses are not suitable for everyone and we can understand it. For this reason, we provide top mattresses that make the bed more suitable for the guests that cannot make themselves comfortable on our beds. You should have informed the front desk about this and they could help you. To your comment about the food we serve at the main restaurant we would like to inform you that every season we accommodate almost 9000 people in our premises. We understand that it is nearly impossible to satisfy all of them and especially when it comes to food, where the personal taste is something unique and everybody respects. We also understand that it is very difficult to satisfy all the guests that come from different cuisine cultures so for this reason we use the best ingredients we find in the local market. Also before any kind of food reaches the buffet is being checked and tasted twice from our Chef. About the food quality we would like to inform you that all kinds of meat, vegetables and fruits we serve are fresh and cooked with local organic olive oil, which is known for its unique taste and its beneficial attributes in human’s health as also for its best quality. The pastries are fresh and made in house. All the ingredients we use are being selected carefully and they have the approval of the Greek Ministry of Agricultural Growth and Food. The main restaurant offers on a daily basis more than 20 different recipes that differ day by day, more than 22 different fresh salads, a kid’s corner and in addition we have a live show cooking during breakfast, lunch and dinner. We are extremely careful regarding the food we serve. We can accept the differences in the personal taste but we cannot accept this unfair criticism on our food. To your comment about our a la carte restaurant, we would like to inform you that in this restaurant we offer 4 different menu options. These menus are based on the Greek cuisine and differ from the menu in the buffet restaurant. We serve also Greek food in the buffet restaurant, but it is not the same. There are many different ingredients in their recipes. If you wish, you could contact our hotel and our chef will be more than happy to analyze all the differences between the menus in our restaurants. Regarding our staff, we would like to express our big surprise to your comment that they do not care after your check-out. We would like to remind you that our hotel offers to all the guests the opportunity to remain in its premises after their check out and use all the facilities of the hotel, including the meals in the restaurant and drinks in the bar, without any extra charge and we assure you that this is something that few hotels around the word offer. We care about our guests the same whether they have a room or not. Concerning the noise from the air condition, we would like to apologize if it disturbed you during your stay. On the other hand, we checked our log books and we did not see any complaint from your side during your stay about the air condition. We assure you that if you had expressed your complaints during your stay to our reception staff, guests’ relations manager or any other staff member of the hotel we could have done all our best to sort them out. Finally, to your comment about the cost of the Wi-Fi, we would like to inform you that we have informed all the travel agencies that we corporate about these and they should had informed you about this extra cost before you booked your holidays, despite the fact that their prices are so low that they are unnoticeable. In conclusion we would like to thank you again for preferring St. Constantin Hotel for your holidays in Crete and for your nice words about our staff. We would be more than happy to accommodate you again in our premises in the future and prove you that we have become better and we deserve better and more fair criticism. With kind regards, George K. Pagonakis Hotel Manager St. Constantin Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveljj39 wrote a review Sep 2022
London, United Kingdom16 contributions5 helpful votes
We just returned from a week long vacation. Travelled as a family of 5 - children 5, 4 and 16 months old. There's isn't a lot of negatives but I feel these should be worked on as for us these were annoying. To start with, the water slides were open only 3 hours a day. Big disappointment for my children as they would wish to spend there more time or be there at different times as it not always suited us (they were open between 11am-1pm and 4-5pm). The hotel seemed to be full despite being mid September so the season wasn't quite over for it to be open only 3 hours a day. Another thing that let the service down was clearing the tables whilst you were still using them. On couple of occasions when we went to get some food from the food bar, the waiters took our drinks and cleared the table. So we had nowhere to sit when we came back with our plates and our drinks were gone. Yes, we took a little longer to finish our dinner because we have 3 children who were picky and wanted different things, but being told that it is too busy is not a reason to clear the table we were still using. So my advice, always have someone sitting at the table, take turns when getting the food. And finally I need to mention the cleaning. Very poor. Twice during our stay our room did not see a cleaner, the bins were not emptied, towels not changed despite being left on the floor. And when they did clean the room, they didn't do a very good job at all unfortunately. This is not a service worth 4 stars. On the other hand, the hotel offers good entertainment for kids and adults, several pools suitable for all ages, close to the beach, good variety and tasty food, staff very helpful and nice. Drinks were good too, drinking water machines were available 24/7. So if it wasn't for the cleaning, I would give it 5 stars. There isn't a lot to do around, but short bus drive would take you to aquarium or dinopark. We also took a fun train (not worth the money in my opinion). So overall we had a good vacation despite the few things we weren't happy about.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$74 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
st. constantin village hotel gouves, st constantin village heraklion
LOCATION
GreeceCreteHeraklion PrefectureGouvesKato Gouves
NUMBER OF ROOMS
236
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ST. CONSTANTIN HOTEL (Kato Gouves) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about St. Constantin Hotel
Which popular attractions are close to St. Constantin Hotel?
Nearby attractions include Central Bar ( formerly Sports Cafe Central) (0.2 km), Baraki Bar (0.9 km), and Maria Yannis Cafe Bar (0.2 km).
What are some of the property amenities at St. Constantin Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at St. Constantin Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at St. Constantin Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at St. Constantin Hotel?
Yes, free parking is available to guests.
What are some restaurants close to St. Constantin Hotel?
Conveniently located restaurants include Limanaki Cafe Restaurant, Medusa Restaurant, and Kyknos Taverna.
Are there opportunities to exercise at St. Constantin Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does St. Constantin Hotel have airport transportation?
Yes, St. Constantin Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Does St. Constantin Hotel offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at St. Constantin Hotel?
The staff speaks multiple languages, including English, French, German, Russian, and Greek.
Are there any historical sites close to St. Constantin Hotel?
Many travellers enjoy visiting The Palace of Knossos (14.5 km), The Throne Room (14.7 km), and Kouloures (14.7 km).