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24/12/2017 25/12/2017
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    Bannatyne Hotel - Charlton House

    Charlton Road, Shepton Mallet BA4 4PR, England
    Lowest prices for your stay
    24/12/2017 25/12/2017
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    Lowest price we found
    US$ 1,147
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    Traveller (448)
    Room & Suite (233)
    Dining (39)
    • Excellent61%
    • Very good24%
    • Average11%
    • Poor2%
    • Terrible2%
    Travellers talk about
    “spa break” (92 reviews)
    “spa facilities” (76 reviews)
    “afternoon tea” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Non-Smoking Rooms
    Room Service
    Fitness centre
    Wheelchair Access
    Meeting Rooms
    Dry Cleaning
    Tennis Court
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    Reviews (1,009)
    There are newer reviews for Bannatyne Hotel - Charlton House
    See the most recent reviews
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    11 - 15 of 1,006 reviews

    Reviewed 4 weeks ago via mobile

    We booked this Hotel as a special pre Xmas weekend away and judging by the pictures and room rates that was what we were going to get...or so I thought. On arrival no one on reception for a good 10 minutes, no Hotel info given,...More

    Thank Peri C
    Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 1 week ago

    Thank you for your time to review Charlton House Hotel & Spa. I was disappointed to read that the hotel and Services did not meet your expectation. I was however pleased that we managed to fit you in for treatment and I am only sorry...More

    Reviewed 4 weeks ago via mobile

    My third visit to this place. I absolutely love it. Enjoy the Spa treatments, products and food. The staff are very helpful. Katie in the Spa was lovely. The rooms are all different but like the surprise of not knowing what it will be like....More

    Thank kerryalexander14
    Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 4 weeks ago

    Dear Kerry, It always good for the team to Hear that they have had such a positive impact on your stay with us. Thank you so much for your kind comments on the Team and Our beautiful Hotel. We look forward to welcoming you back...More

    Reviewed 1 November 2017 via mobile

    Stayed here with two of my friends as a birthday treat. First impressions were that the hotel was gorgeous. Decorated lovely. We had dinner in the restaurant which was delicious. There was a mistake with my friends dinner and she didn’t get it until we...More

    Thank Loulou0687
    Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 6 November 2017

    Thank you very much your recent review. I am so glad that you a fantastic time for your birthday treat. Please accept my apologies for the issues at dinner time but I am glad to hear that the team was able to resolve this quickly....More

    Reviewed 31 October 2017 via mobile

    This is our fourth stay at Charlton House, we fell in love with the place when I took my girlfriend there for a birthday treat. We have just had our marriage ceremony and reception there this weekend. I really can't fault the place, what an...More

    Thank Carl F
    Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 1 November 2017

    Dear Carl, I am so pleased to hear that you had fantastic time. The whole team are so pleased with your comments. It is always good to hear that their hard work has been rewarded by such positive feedback. We look forward to welcoming you...More

    Reviewed 30 October 2017

    We stayed in a superior room which was spacious, luxurious and clean. It was beautifully decorated with lovely fabrics and a four poster bed. The bathroom was very large and clean too with a separate shower and bath and two basins which is was very...More

    Thank _nicolambusuttil
    Response from Guillaume L, General Manager at Bannatyne Hotel - Charlton HouseResponded 1 November 2017

    Tank you so much for your very kind feedback. We look forward to welcoming you back very soon so that you can have the chance to experience the Spa and all facilities. Kind regards Guillaume

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    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Meeting Rooms
    • Breakfast included
    • Dry Cleaning
    • Laundry Service
    • Banquet Room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Pool
    • Tennis Court
    • Heated pool
    • Indoor pool
    • Price range
    • US$ 93 - US$ 1,151 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 28
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Hotels.com, Travelocity, Orbitz, Hotwire and TripOnline SA so you can book your Bannatyne Hotel - Charlton House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Somerset >
    • Shepton Mallet
    • Also Known As
    • Bannatyne`s Charlton House Hotel Shepton Mallet ,
    • Charlton Hotel Shepton Mallet ,
    • Bannatyne Hotel - Charlton House Shepton Mallet, Somerset
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    Traveller (448)
    Room & Suite (233)
    Dining (39)
    Pool & Beach (6)
    Hotel & Grounds (388)
    Bathroom (18)
    Family and Play Areas (1)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    30 August 2017|
    AnswerShow all 2 answers
    Response from Alison F | Reviewed this property |
    Yes, they let me use the spa facilities while I was waiting for my room.
    5 July 2017|
    AnswerShow all 4 answers
    Response from Guillaume L | Property representative |
    Thank you for your enquiry Weybiza. We have designated smoking & non smoking tables in our grounds towards the back of the property. Kindest regards, Lewis Collins
    10 April 2017|
    Response from Enquiries C |
    Hi. Yes of course you can go into the restaurant in your robes. you can also eat in the lounge areas or on our terrace in the garden. Kind regards Sam
    Room Tips
    "The rooms at the top of the stairs were so pretty; built into the eaves"
    Read review
    "Try the Spa"
    Read review
    "Not the ground floor"
    Read review
    "Room 25 was big, with a private terrace area and a beautiful bathroom"
    Read review
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