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The Shrubbery Hotel

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110 Reviews from our TripAdvisor Community

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Showing 108: English reviews
Reviewed 5 days ago NEW

Working away for the week with colleagues with 4 rooms being booked. All seemed ok with parking and nice welcome, however when entering my room I found it cold, very noisy (overlooking the car park) and the most uncomfortable bed i have slept in for years, every spring noticeable. I decided to have a coffee and eat the complimentary biscuit...

Thank Powerscape
devon, england
Reviewed 13 December 2016 via mobile

We stayed here as a family of 5 after a day at longleat. The owner has been extremely helpful from the first contact. The food is also great. Only faults (very minor) the shower could be more power and the room we had a few scuffs and scrapes.

Thank bexsnow
Lorraine W, Owner at The Shrubbery Hotel, responded to this review

Many thanks for taking the time to review us. Being an old building, the water pressure is sometimes a problem, particularly when we have a full hotel....... comment noted! Sorry about the scuffs and scrapes, we have had a very busy year (mostly full since 11th January) which does not leave much time for maintenance, but we are aware of...

New Forest, United Kingdom
Reviewed 3 December 2016

Hotel has a lot of original features and quirky feel. Staying every weekend over a December and mine and my sons first weekend has been really enjoyable. Food is amazing in the restaurant and rooms are value for money with comfy beds, lovely feel to the rooms and relaxing. Our room was above the bar area and front so had...

1Thank ClaireBT72
Truro, United Kingdom
Reviewed 24 October 2016

Stayed one night and was very pleased,the staff were friendly ,the room was clean and comfortable and the breakfast was first rate.all in all we think this would be a nice place to stay for a longer period.

1Thank silverb0w
Pulborough, United Kingdom
Reviewed 18 October 2016

We only stopped the one night, but found it to be a very clean, friendly and comfortable hotel. the breakfast was first rate and plentiful. They did what I really like and these days the five star hotels do not do. They cooked the breakfast fresh and too order. what more can I say, but that we will be going...

1Thank Richard H
Hereford, United Kingdom
Reviewed 16 October 2016

A friendly staff make this a decent overnight stay ... Room was big enough,clean and recently redecorated, food was standard-but-good and the bar was clean and tidy. A more ambitious menu would have earned the fifth star, but it was good of its kind... Miserable, head-in-laptop customers, so no convivial chatty atmosphere..

Thank Bill K
Lorraine W, Owner at The Shrubbery Hotel, responded to this review

Thank you for the review, but on this occasion I think you have the wrong hotel. You mentioned as a room tip that room 11 was nice, but I only have 8 rooms here at The Shrubbery, Shepton Mallet.

surrey, uk
Reviewed 8 October 2016

We were welcomed by the owners Lorraine and Mark, rooms very clean and comfortable. Would recommend this hotel. All staff were extremely nice and helpful. Evening and breakfast was lovely...big thank you to Lorraine and Mark for making my Sister and I so welcome....sorry for getting you up early Mark...look forward to staying with you again. Ann & Kay.

Thank garotw
Tweed Heads, Australia
Reviewed 1 October 2016 via mobile

This hotel was very clean, beds were great and the food well it was exceptional. We ordered dinner off the bar menu and it was fantastic. Breakfast was included in our stay. The breakfast was amazing. I would recommend this hotel.

1Thank Bev D
Halifax, United Kingdom
Reviewed 15 September 2016 via mobile

I stayed here for the last 3 nights on business and from the outset found the staff to be very attentive to the needs of the residents. The breakfast was freshly cooked and the evening meal was gorgeous. The chef has some secret sauces/flavourings which complimented the dishes it was served with.

Thank RossBaker
Reviewed 11 August 2016 via mobile

The receptionist was very welcoming and during our one night stay all the staff were very friendly. The hotel is well decorated and the restaurant is comfortable with a short but good menu choice. We did have a problem with the wifi in the room, but this is apparently endemic in the area. They have a good selection of TV...

Thank aitchraz

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  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Banquet Room

Additional Information about The Shrubbery Hotel

Address: 17 Commercial Road, Shepton Mallet BA4 5BU, England
Region: United Kingdom > England > Somerset > Shepton Mallet
Price Range: ₹ 6,275 - ₹ 7,503 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Shrubbery Hotel 3*
Number of rooms: 8
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Also Known As:
The Shrubbery Hotel Shepton Mallet, Somerset
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Questions & Answers

Here's what travellers have asked, with answers from The Shrubbery Hotel staff and other travellers.
1 question
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Shepton Mallet, United Kingdom

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Questions? Get answers from The Shrubbery Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family rooms recommended”
 of 5 bubbles ClaireBT72, 3 Dec 2016 | Read review
“it is town centre, but on a Saturday night we were not disturbed at all”
 of 5 bubbles M3550VNrichardh, 18 Oct 2016 | Read review
“All rooms seem nice - 11 is big....”
 of 5 bubbles billk813, 16 Oct 2016 | Read review
“if you want wifi ask for a back room”
 of 5 bubbles tvsmith202, 1 Mar 2016 | Read review
“i was in room 3 and it was excellent and fault it”
 of 5 bubbles 698daler, 22 Jan 2016 | Read review
5 of 5
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