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Complejo Medieval Magic Excalibur

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Complejo Medieval Magic Excalibur
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800 Reviews from our TripAdvisor Community

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Showing 15: English reviews
Lincoln, United Kingdom
Reviewed 13 September 2016

Booked a last minute holiday for ourselves and 12 year old grandson.First response was alarm at what we had booked,however very quickly changed our minds.fabulous site with everything you could wish for.my 67 year old husband couldn't keep of the water slides and we had a fabulous holiday.The staff are all happy to help and engage in friendly conversation on...

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Helpful?
Thank 900kay
Departamento C, Director de Relaciones con Clientes at Complejo Medieval Magic Excalibur, responded to this review

Dear 900kay. Thank you for taking your time to write us. We all work hard to make feel special our guests and comments as yours, really mean a lot for our team who are so passionate about delivering a brilliant service for every guest who is staying with us. we are hoing to make special improvements to make your holidays...

Reviewed 4 August 2016 via mobile

Good hotel for the kids . The place in a bit far out nothing near you except mountains and the food is not up to much. Every day there is a free shuttle bus you can get to other hotels but stop about 5 o clock .

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1Thank Steven L
Reviewed 24 July 2016

i visited 5th june 2016 with 3 kids and my partner we had to wait for 3 hours for our room which was a bad start finally got our room which was basic but kept clean so no complaints there pool area was fantastic also the bar selection was great too slushies ice lollys etc all included in the all...

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5Thank stephen s
Reviewed 7 June 2016

So we stayed here (2 adults 1 5 year old) last week. We arrived late on a Monday night. Room was fantastically clean, check in was easy and quick and taken to our chalet in a golf caddy which made finding our accommodation easier and quicker. The complex is very clean and tidy and well set out. The pool area...

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10Thank EmmaNewsome
Reviewed 7 June 2016 via mobile

Absolutely amazing, food was fantastic, rooms clean and tidy everyday. The staff was so friendly and welcoming. Brilliant with the kids and plenty to do. would recommend anyone to visit and would definitely return again. Great that u can use the free shuttle bus to take you to sister hotels.

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2Thank Laura B
London, United Kingdom
Reviewed 3 September 2015 via mobile

Feel terribly let down with this holiday. Was sold as a 4 star package but no where near that. Food is poor. My daughter was ill tried taking a snack from restaurant to our room and was not allowed to was told to bring my daughter to restaurant even know she had diarrhea!!. Most staff seem to not be bothered...

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Helpful?
Thank sbelcher32
Departamento C, Director General at Complejo Medieval Magic Excalibur, responded to this review

Dear sbelcher32, We take note of all comments, and will work with all departments to meet the needs of customers . To not go into details and make this a long and tedious answer simply indicate that we respect their opinion as any other user and regret not having lived up to your expectations. On the other hand , assure...

Hartlepool
Reviewed 2 September 2015 via mobile

I visited this hotel in July this year with my husband daughter and two granddaughters aged 7 and 3 years after changing rooms as the first one was unacceptable we settled in to our holiday the pool area is lovely with lots of slides and a lovely pool bar the food was nice and the staff seemed friendly only thing...

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1Thank AudsHartlepool
Departamento C, Director General at Complejo Medieval Magic Excalibur, responded to this review

Dear Auds, It´s a pleasure to read reviews like yours in which the guest shows gratitude and appreciation of the time spent in our facilities. On behalf of the entire team I want to thank you for such a gesture. We´re sorry for any translation problems that you could of had , thankfully as you stated there was a person...

Gloucestershire, United Kingdom
Reviewed 22 August 2015

Cannot fault most of the staff good service , excellent service from jimmy who meets you at reception and takes you to your chalet , also victor from the entertainment staff was excellent . Meal times not so good . Went for dinner early in the evening and the restaurant is practically empty , yet was stood waiting for trays...

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Helpful?
Thank Jamie T
Departamento C, Director General at Complejo Medieval Magic Excalibur, responded to this review

Dear Jamie , We´re happy you had an overall good experience with us during your stay ,and we´d like to thank you for taking the time to write such an informative comment. As you mention the all inclusive package , if its 7 nights or more you get excursions included , on this occasion as you mentioned you´ve booked through...

Kilmarnock, United Kingdom
Reviewed 26 July 2014

we had a fantastic day at the magic excalibur we were staying the magic crystal and used the free shuttle bus the children loved the pool with the waterslides the staff were.excellent very polite we had lunch and thoroughly enjoyed it fantastic day .

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5Thank lilikema
DirectorExcalibur, Director General at Complejo Medieval Magic Excalibur, responded to this review

Dear Lilikema, Thanks so much for the time spent in sharing your experience with other travellers. We are really proud to know you spent a fabulous day here with us enjoying slides, swimmingpools and food. We are looking forward to see you again Our best regards The Management

Worthing, United Kingdom
Reviewed 30 May 2014

This place is awesome!!! We were staying at the Atrum Apts nr to Cristal park so used to hop on the magic free bus. However we were so dispapointed as we were told this place was closed until June. On our last day (28th may) we decided to go to Monika so it was a real surprise when the bus...

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4Thank R0siegrace
DirectorExcalibur, Director de Relaciones con Clientes at Complejo Medieval Magic Excalibur, responded to this review

Dear guest, We are pleased four you to take your time in this letter. We are so glad you like our place as you do. Howerer, even our park is a little far from Benidorm, we let you know, we have cortesy coaches that can take you do another hotels of our company. We hope to see you very soon....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
Things to do
  • Pool
  • Restaurant
Room types
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Airport Transportation
  • Multilingual Staff

Additional Information about Complejo Medieval Magic Excalibur

Address: Camino Viejo del Albir s/n, 03570, L'Alfas del Pi, Spain
Region: Spain > Valencian Country > Province of Alicante > Costa Blanca > L'Alfas del Pi
Price Range: ₹ 4,522 - ₹ 21,328 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Complejo Medieval Magic Excalibur 2*
Number of rooms: 250
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Also Known As:
Complejo Medieval Magic Excalibur Hotel l`Alfas Del Pi
Hotel Style:
#3 Spa Hotel in L'Alfas del Pi
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Questions & Answers

Here's what travellers have asked, with answers from Complejo Medieval Magic Excalibur staff and other travellers.
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Questions? Get answers from Complejo Medieval Magic Excalibur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a newer chalet”
 of 5 bubbles 900kay, 13 Sep 2016 | Read review
“get the cabins facing the pool if possible”
 of 5 bubbles stephensJ2743WA, 24 Jul 2016 | Read review
“Best to get a room by pool because you get reserved sunbeds probably cost more though”
 of 5 bubbles 221jamiet, 22 Aug 2015 | Read review
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