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Went here with the family and rented a 6 persons chalet for 1 weekend. The chalet was really small and everything that was in the kitchen was not cleaned properly (dirty). Glasses, plates and pots were not cleaned at all. However the beds were fine...More
Response from Philip S, Manager at Center Parcs Bispinger HeideResponded 1 week ago
thanks a lot for your Review on tripadvisor.
Unfortunately your Cottage was not cleaned well. We really do apologise as this is not what we want to offer our guests.
However we do hope that you enjoyed the features in the parc.
We spent 6 nights in Christmas time in this cute little 'village'. The apartment was perfect: 3 bedrooms, big leaving room with kitchen. The kitchen was small but it had everything we needed to arrange our breakfasts/meals.
We were located in the apt 800 something,...More
1 Thank Zizza55
Response from Philip S, Manager at Center Parcs Bispinger HeideResponded 2 January 2018
thank you so much for your great Review on tripadvisor.
We are very happy that you and your Family enjoyed the stay and we do hope that you will come back one day for another holiday in the parc.
First thing first, i have no idea why the cost of centre parcs has risen close to 75% in the last 4 years, in 2013 we stayed over here for 1164 euro, that was a 6 night stay over the new year, this time the...More
Thank Lee P
Response from Philip S, Manager at Center Parcs Bispinger HeideResponded 31 December 2017
Dear Lee P,
we really do apologise that your Cottage was not cleaned properly. That certainly should not happen. Of course you are right that you are expecting an excuse instead of an uninspired and uninterested comment that somebody will be sent to do a...More
Lovely place. Lots for children and adults to do. Beautiful nature. Huge indoor water park. Hygiene Bad - Bad shower facilities, you have to shower with clothes on, men and women together. No shower at the toilets.
Many restaurants, entertainment, and outdoor activities.
Response from Philip S, Manager at Center Parcs Bispinger HeideResponded 9 December 2017
thanks a lot for your in General good review.
We will take up your remarks about thebad Hygiene to doublecheck on our procedures.
You were as well not satisfied with the shower facilities in the Aqua Mundo.
We do have both types of...More
This is the second time we visit off season. Almost everything is still open, but you have the place (almost) for yourself. Temperature can get to the chilly side when sun is down, but a quick dip in the hot tub and you're all set...More
Review collected in partnership with Pierre & Vacances Center Parcs
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Response from Philip S, Manager at Center Parcs Bispinger HeideResponded 29 November 2017
thank you very much for your brilliant Review on tripadvisor. We really do appreciate it and are happy about your comments about the Cottages and pricing.
Thanks a lot and best regards
Your CP Team