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4/2/2018 5/2/2018
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    Park Royal Puerto Rico at Club Cala

    50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
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    4/2/2018 5/2/2018
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    Traveller (380)
    Room & Suite (82)
    Pool & Beach (64)
    • Excellent29%
    • Very good32%
    • Average21%
    • Poor10%
    • Terrible8%
    Travellers talk about
    “palmas del mar” (91 reviews)
    “gated community” (29 reviews)
    “puerto rico” (109 reviews)
    Free Internet
    Free Parking
    Air Conditioning
    Non-Smoking Hotel
    Wheelchair Access
    Meeting Rooms
    Golf Course
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
    All hotel details
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    4 Feb5 Feb
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Free Cancellation
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    JPMiles / Payback Arrow
    JPMiles / Payback Arrow
    Reviews (631)
    There are newer reviews for Park Royal Puerto Rico at Club Cala
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    121 - 125 of 579 reviews

    Reviewed 28 December 2016

    The room was nice. Would had preferred one level. Would have liked a heads up on the $11 a day towel exchange fee. We loved the beach. The guy that transported us to the beach was very nice. we had to have a couple of...More

    Review collected in partnership with this hotel
    Thank E4056ORnancyh
    Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 30 December 2016

    Our team appreciates the kind words and appreciation and we ALWAYS wish to offer More Experience Than Hotel for all guests- year round. Thanks for all the comments highlighting the positive actions of our team in so many ways. Regarding the $11 daily resort fee,...More

    Reviewed 27 December 2016

    We didn't have a reservation and we were looking for a room for the night. As we arrived into the resort we were immediately approached by a young man name Isaac. I saw him walk from the stand at the front entrance to kindly greet...More

    Review collected in partnership with this hotel
    Thank edmyp
    Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 28 December 2016

    Thank you for posting your review of our resort. I am pleased to learn that you enjoyed the staff especially our star staff member Isaac. I’m glad everyone responded quickly to your requests and personal needs. We do get many compliments of our staff as...More

    Reviewed 25 December 2016 via mobile

    First of all, i stayed at the 2 bedroom villa & the room at the top is too hot to even walk in! Master bedroom at night, counting, could take up to 30 mins without having the a/c on and theres not even a fan...More

    Thank Hazel M
    Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 28 December 2016

    First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Club Cala. We really appreciate and value your feedback. I am sorry to hear about the challenges you had during your stay regarding the AC in the...More

    Reviewed 21 December 2016

    I was so scared when I read the comments before my trip. I read " its old" "its falling a part". I almost cancelled the trip. Thank Gosh I didn't. Look, is the brand spanking new? No. Is it falling a part? NO! The people...More

    Review collected in partnership with this hotel
    2  Thank 357sades
    Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 22 December 2016

    Thank you so much for taking the time to post such a generous review of the Park Royal Club Cala. Guests like you remind us of the importance of polite, friendly and efficient customer service. I’m happy that you were able lose some pounds as...More

    Reviewed 20 December 2016

    was impressed by the size and function of my room. was limited on activities, as to mean none after 6pm. staff was very knowledgable of the island and was able to answer all my questions. helpful in anyway they could be. overall had a great...More

    Review collected in partnership with this hotel
    Thank Chad T
    Response from Sem C, General Manager at Park Royal Puerto Rico at Club CalaResponded 21 December 2016

    Thanks for the kind words and assessment of your Park Royal Club Cala Experience. We are appreciative of all the great feedback. Positive team comments are shared, immediately. Areas of critique are certainly also shared and assessed. Area activity is continuously reviewed to ensure the...More

    • Top amenities
    • Pool
    • Free Parking
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Concierge
    • Multilingual Staff
    • Self-Serve Laundry
    • Meeting Rooms
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Golf Course
    • Outdoor pool
    • Price range
    • US$ 204 - US$ 340 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 104
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Cancelon, Evoline ltd, TripOnline SA and HotelQuickly so you can book your Park Royal Puerto Rico at Club Cala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • Humacao
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    Traveller (380)
    Room & Suite (82)
    Pool & Beach (64)
    Dining (13)
    Hotel & Grounds (259)
    Bathroom (11)
    Family and Play Areas (5)
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    Ask a question
    Questions & Answers
    9 January 2018|
    Response from Ricklat | Reviewed this property |
    As of today, only the plaza on a nearby complex has electricity. All restaurants are closed. The hotel on Palmas is gone(closed). Last we have been notify with respect to power is that by june 100% of the island will have... More
    Debbie G
    26 November 2017|
    AnswerShow all 5 answers
    Response from persopaesaggio | Reviewed this property |
    Car rental you could find it in San Juan. Recommend checked with the property if they are operational. I saw in the news that this part are devastated at this time there are places with no water and no light in the Island... More
    Room Tips
    "Make sure you count the towels"
    Read review
    "As a owner when you check in all utensils should be in the kitchen for your use as needed prior to check in..."
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    "Marina view"
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    "It would be ideal if the check-in time wasn't so late in the afternoon; 4:00 p.m. I lose a day of..."
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