We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Park Royal Puerto Rico at Club Cala

Show Prices
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Park Royal Puerto Rico at Club Cala
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

572 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 527: English reviews
Start your review of Park Royal Puerto Rico at Club Cala
 Click to rate
Reviewed 2 days ago NEW

Our first time at Club Cala was in 2007 and since then we have made it our favorite place to vacation with our family. We try to go every year (December). The staff is excellent. Iris is the best in her service and attentions. Always willing to please the customer. The manager, Mr. Cuevas is very attentive to the guests'...

 Report
Helpful?
Thank Tania C
Markham, Canada
Reviewed 2 days ago NEW

This is our second time at this location. The units are dated and could use some TLC. However they are very clean. The staff is friendly and efficient on check in. If you are looking for luxury this is not the place. But if you want a good base to sight see from this is a good location. We really...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Michael G
Armstrong, Canada
Reviewed 3 days ago NEW

Staff was very friendly and cooperative. Clothes Dryer didn't work, vent is plugged and bearing extremely noisy didn't. Sliding closet doors falling off tracks, had to put back on daily. Sliding patio door extremely hard to lock. A/C very uncomfortable when sitting in living room, also very loud making it hard to sleep.

Review collected in partnership with this hotel
 Report
Helpful?
Thank LauraWirachowsky
San Jose, California
Reviewed 1 week ago

We had a pleasant stay for a week. The rooms were clean and spacious. The suite was very much like home as it provided all the comforts and features we expected. We were able to cook some meals, so we saved $ too.

Review collected in partnership with this hotel
 Report
Helpful?
Thank alibD7924VO
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for a wonderful review of Park Royal Club Cala. We are appreciative that you enjoyed your experience during your stay and that you also find our suite clean and spacious for your comfort much like your own home. Personal comfort and service excellence are of paramount importance to us. We anxiously await repeat visits. Thank You! Sem Cuevas...

Brentwood, California
Reviewed 1 week ago via mobile

This was supposed to be our main stay during our "planned" trip to Puerto Rico. Unfortunately the plans changed and we could only stay a few days due to the change in dates. This place is fantastic. We had a two bedroom, fits six people room with the pullout couch. The house had a full kitchen, 2 bedrooms, newer washer...

 Report
Helpful?
Thank R8807ZAheatherc
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your great review of the Park Royal Club Cala. It brings us happiness to see that you found comfort in our accommodations and pleasure in our accessibility, convenient location, spacious units, and wonderful staff. Your satisfaction is very important to us, as we always aim to excel in the entire resort experience that we provide. We are...

Bayamon, Puerto Rico
Reviewed 1 week ago

We have been visiting for a number of years this resort, and this is the first I was not 100 % satisfy. The rooms needed maintenance, but the staff has been outstanding in service. The living room sofa bed is very unconformable. in the patio AC outlet needed repairs.

Review collected in partnership with this hotel
 Report
Helpful?
Thank ramonmU9418SB
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your business and feedback, both are greatly appreciated. We value and appreciate all our visitors especially our long-time Club Cala owners and guests and we want you to know that we are absolutely committed in keeping all our units fresh and up to date. We greatly apologize for the inconveniences you encounter with the sofa bed and...

Reviewed 1 week ago

I have going to Palmas del Mar for about 28 years. Since I became semi retired, I have started staying at Club Cala for 6 weeks in the winter. The staff goes out of their way to accomodate every wish. Our unit on Poolside was totally remodeled and lovely. I do understand that all the units At Palmas are not...

 Report
Helpful?
Thank Camille H
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

First of all, we would like to thank you for always choosing Park Royal Club Cala as host of your winter vacations since you’ve become semi-retired and for the time taken to share your excellent review. Thanks for all the great feedback regarding staff satisfaction and personal critiques of so many parts of the guest experience. We are quite appreciative...

Scarborough
Reviewed 1 week ago

Unit was good but felt isolated and away from everything unless you rented a car to go outside of the property. Sea was rough with a lot of under currents so did not feel safe going out too far but it was warm to wade in. Restaurants in the plaza were not the best but you had no alternative but...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Robert D
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

We appreciate the very detailed critiques that keep on coming in as engaged and passionate guests share their perspectives in order for us to enhance our overall service. Park Royal Puerto Rico at Club Cala consistently aims to provide a value for the services, amenities and location that truly make a visit- More Experience than Hotel. I hope you were...

Killarney, Manitoba
Reviewed 2 weeks ago

The staff was very friendly and very willing to help. They even helped us to get tickets to the PGA Golf Tournament that was at Cocoa Beach while we were staying at the Resort. We had an issue with our air conditioner, but that too was looked after ASAP. The pool areas are very nice. Check -in and Check-out were...

Review collected in partnership with this hotel
 Report
Helpful?
Thank robertajhome
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for sharing your review with us about your recent stay at the Park Royal Club Cala. We are glad to know that you enjoyed a wonderful vacation with us and that you found comfort in a relaxing and clean accommodation. I am sorry to hear about the issue you had during your stay regarding the AC in the...

Harrisburg, Pennsylvania
Reviewed 2 weeks ago

First I have to say the front desk staff was exceptional. The unit was well used with stained furniture, shelves missing in the fridge, and mismatched dinner ware and utensils. My biggest gripe was that this was the only resort where the welcome party did not include info on area attractions, tours, and services. The shuttle van was quite nice...

Review collected in partnership with this hotel
 Report
Helpful?
Thank jspontak
Sem C, General Manager at Park Royal Puerto Rico at Club Cala, responded to this review

Thank you for your stay at Park Royal Club Cala. Our mission is to make your stay as pleasant as possible. For that reason, we welcome all of your feedback as it will permit us to enhance our services. We extend an honest apology to you for missing out on our Welcome Party service. We look forward to welcome you...

402 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (358)
Viewed
Pool/Beach Area (47)
Viewed
Dining (12)
Viewed
Hotel & Grounds (54)
Viewed
Family/Play Areas (1)
Viewed
View from Room (18)
Viewed
Room/Suite (54)
Viewed
Bathroom (5)
Viewed
Other (167)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Pool/Beach Area (8)
Viewed
Hotel & Grounds (5)
Viewed
Family/Play Areas (1)
Viewed
Room/Suite (2)
Viewed
Bathroom (1)
Viewed
Other (27)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Humacao
51.2 km away
Condado Vanderbilt Hotel
20.6 km away
Parador Palmas De Lucia
36.9 km away
The St. Regis Bahia Beach Resort
Show Prices
Show Prices
Show Prices
0.8 km away
Wyndham Garden at Palmas del Mar
34.5 km away
Wyndham Grand Rio Mar Beach Resort & Spa
35.5 km away
Las Casitas Village, A Waldorf Astoria Resort
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Golf Course
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Located in Palmas del Mar, this hotel is 0.4 mi (0.7 km) from Palmas del Mar Beach and 9.6 mi (15.4 km) from Lucia Beach. Playa Larga and Maunabo Lighthouse are also within 20 mi (32 km). A marina, 2 outdoor pools, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a 24-hour business center, a children's pool, and concierge services. All 104 soundproofed rooms feature Tempur-Pedic beds and sofa beds. Guests will find kitchens with refrigerators, microwaves, and dishwashers. ... more   less 

Additional Information about Park Royal Puerto Rico at Club Cala

Address: 50 Club Cala Dr | Palmas del Mar, Humacao 00791-6225, Puerto Rico
Region: Caribbean > Puerto Rico > Humacao
Price Range: ₹ 11,863 - ₹ 22,559 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Park Royal Puerto Rico at Club Cala 2.5*
Number of rooms: 104
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Hotwire, Orbitz, Travelocity, Cancelon, getaroom.com and Evoline ltd so you can book your Park Royal Puerto Rico at Club Cala reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Park Royal Puerto Rico at Club Cala staff and other travellers.
48 questions
Ask a question
Auburn NY
2 months ago

See all questions (48)

Questions? Get answers from Park Royal Puerto Rico at Club Cala staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be prepared for lots of stairs. The units are multi level.”
michaelgS6217WW, 23 Apr 2017 | Read review
“Only comment I could make would be the kitchen. It would have been nice to have a mug for coffee and if you were lucky enough to use the oven there was nothing to cook in, only pots for top of the stove.”
W4547MProbertd, 13 Apr 2017 | Read review
“we are pool people so we stayed pool side”
zitigirl, 29 Mar 2017 | Read review
“The three bedroom villa was the perfect size for our party of seven. The full kitchen made breakfast and lunch "in" easy breezy. The huge dining table made nightly card games a must.”
G4939POjims, 27 Mar 2017 | Read review
“LOTS of stairs!! You go up stairs, then down stairs just to get to the registration desk.”
houletmj, 23 Mar 2017 | Read review
5 of 5