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Crowne Plaza Lancaster Toluca

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Traveller (44)
Room & Suite (49)
Dining (5)
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Overview
  • Excellent68%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“great service”(13 reviews)
“breakfast buffet”(12 reviews)
“nice hotel”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
3 Star Hotel
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Additional information
Offers from Crowne Plaza Lancaster Toluca
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (278)
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Traveller rating
80
39
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3
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80
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All reviewsgreat servicebreakfast buffetnice hotelbusiness tripfeel at homespecial thanksmaking surerestaurant staffgreat barmakes me feelvery nice stayfront of housenext monththe bell mannice decorationrooms are largenice room
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11 - 15 of 138 reviews
Reviewed 8 December 2017

I have been staying at this hotel for four years and have never been disappointed. The staff is attentive, the rooms are meticulously clean and updated. Great food and drink setting also. Up on arrival be sure to see Mario at the front door. He...More

Thank Matthew G
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 12 December 2017

On behalf of the staff of the Crowne Plaza Toluca I would like to thank you for your loyalty over these years; we are delighted that our service during this time has been a high quality service. We will notify all our employees your good...More

Reviewed 15 November 2017

I stayed there for 3 weeks for business. The hotel is located nearby a big street with a lot of traffic. But with a good sound reduction this is no problem. The rooms are nice, big and modern with a good connection to Wi-Fi. The...More

Thank BlindBooz
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 21 November 2017

Thank you so much for the review, we really appreciate all your good comments. We will continue working all together as a team to maintain our quality service; likewise we are gonna let know all our staff and motivate them to keep the enthusiasm with...More

Reviewed 13 November 2017

We have a very good experience staying Crowne Plaza. Nice facility, good food and great staffs make my week there wonderfull. All the staff members in this hotel make us felt like families member. Mario is the best, he willing to go extra miles of...More

Thank PaulDang1
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 13 November 2017

Dear Mr. Dang, Thank you so much for your review, we are gald that our facilities and services were pleasant for you. We will let know Mario and Martin all of your comments, so they can continue working as they had done until now. We...More

Reviewed 8 October 2017 via mobile

The stay was very good. The best was it's restaurant. Captain Diego Quiroz and staff made sure the service was always 5 stars. The menu was adjusted for all type of appetite. The best, they made you fill like home. Very well foneMore

Thank Angel C
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 22 October 2017

Dear Mr. Angel, We are delighted to hear that the service provided of our restaurant Antibes was of your liking. We will send your congratulations to our staff overthere, with particular emphasis to Capitan Diego. Thank you so much for your review, we hope to...More

Reviewed 6 October 2017 via mobile

Overall a good experience. Food, staff, facility very nice. What made a significant difference was three of the staff that always made us feel we were the only guests. Mario, Delucia, and Ramon always went adobe and beyond with attention and recommendations. Mario was most...More

Thank Bryan S
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 22 October 2017

Dear Mr. Bryan, We are really happy to hear that you had an amazing experience at our hotel. We will send your congratulations to all our colleagues that make it happened. Thank you s much for your feedback. We look forward to seeing you soon....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$ 101 - US$ 985 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 101 - US$ 985 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (44)
Room & Suite (49)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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TravelM0m2000
4 March 2016|
AnswerShow all 4 answers
Response from Braxo | Reviewed this property |
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
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Votes
Room Tips
"I recommend the rooms on the lobby floor. they have a conference room and your bed is upstairs. look for..."
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"Take a room not connected to the road side."
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"All rooms are nice"
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"I really like the suites on the second floor."
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