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Crowne Plaza Lancaster Toluca

251 reviews
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Traveller (34)
Room & Suite (36)
Dining (5)
Overview
  • Excellent67%
  • Very good23%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“great service”(11 reviews)
“nice hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
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Reviews (251)Write a Review
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All reviewsgreat servicenice hotelbreakfast buffetbusiness tripfeel at homespecial thanksmaking suregreat barvery nice staynext monththe bell mannice decorationrooms are largelevel of serviceenjoyed my stayconvenient locationwithin walking distance
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1 - 5 of 130 reviews
Reviewed 3 days ago

I traveled this last trip with a broken shoulder. Mario, the bellhop, made sure my luggage was handled perfectly to keep my shoulder safe. One of the reasons I stay at the Crowne Plaza versus other local hotels is the nice staff. Mario has been...More

Thank Suzie H
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 2 days ago

Thank you so much for the review, we are very glad that our services and facilities were of your liking. We will also let know all our staff your good comments and make special mention to Mario for providing a great quality service. We are...More

Hotel's Favourite
Reviewed 27 April 2017

Really nice hotel. The rooms were large, modern and clean. Had dinner for about $12 and a full breakfast buffet with fresh options for $8-9. Food was fresh and tasty and service was great. Nice, restful overnight about 15 minutes from the Toluca airport.

Thank C B
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 10 May 2017

We are glad you liked the hotel, rooms are recently renewed and we are working on the restaurant menu to deliver a better service with new fresh and delicious options. We hope to see you again in the future. Eduardo R. General Manager

Reviewed 1 week ago

I have been staying at this hotel for four years and have never been disappointed. The staff is attentive, the rooms are meticulously clean and updated. Great food and drink setting also. Up on arrival be sure to see Mario at the front door. He...More

Thank Matthew G
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 2 days ago

On behalf of the staff of the Crowne Plaza Toluca I would like to thank you for your loyalty over these years; we are delighted that our service during this time has been a high quality service. We will notify all our employees your good...More

Reviewed 4 weeks ago

I stayed there for 3 weeks for business. The hotel is located nearby a big street with a lot of traffic. But with a good sound reduction this is no problem. The rooms are nice, big and modern with a good connection to Wi-Fi. The...More

Thank BlindBooz
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 3 weeks ago

Thank you so much for the review, we really appreciate all your good comments. We will continue working all together as a team to maintain our quality service; likewise we are gonna let know all our staff and motivate them to keep the enthusiasm with...More

Reviewed 4 weeks ago

We have a very good experience staying Crowne Plaza. Nice facility, good food and great staffs make my week there wonderfull. All the staff members in this hotel make us felt like families member. Mario is the best, he willing to go extra miles of...More

Thank PaulDang1
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 4 weeks ago

Dear Mr. Dang, Thank you so much for your review, we are gald that our facilities and services were pleasant for you. We will let know Mario and Martin all of your comments, so they can continue working as they had done until now. We...More

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Traveller (34)
Room & Suite (36)
Dining (5)
Pool & Beach (1)
Hotel & Grounds (45)
Business Centre & Event Rooms (10)
Bathroom (3)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$ 81 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 81 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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