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Crowne Plaza Lancaster Toluca

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#3 of 25 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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183 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Pittsburgh, Pennsylvania
Reviewed 4 days ago NEW

Really nice hotel. The rooms were large, modern and clean. Had dinner for about $12 and a full breakfast buffet with fresh options for $8-9. Food was fresh and tasty and service was great. Nice, restful overnight about 15 minutes from the Toluca airport.

Thank C B
Reviewed 1 week ago NEWvia mobile

The entire staff is extremely friendly and helpful. I could not ask for better service. Thank you Juan Nogelio Garcia, Oscar, Santos, Mario, Jose, and everyone on staff here I may not have specifically mentioned.

Thank Jeff B
Boston, Massachusetts
Reviewed 4 weeks ago via mobile

I normally stay at this hotel when visiting Toluca. It's comfortable and safe the staff are extremely helpful and enthusiastic. Rooms are large and modern. Restaurant is average but acceptable. Despite the Location being close to highway the noise level in the room is acceptable. Would comeback again

Thank 134jamalh
Reviewed 4 weeks ago via mobile

Martin always shows me the best service at the hotel restaurant. He also speaks English well. The food is good and the place feels very clean. They are always trying their best to make you feel very special. Hospitality is their culture.

Thank Joseph N Heathe... H
Reviewed 15 March 2017 via mobile

The hotel was undergoing renovations but we were not awakened by any noise. The decor was modern and elegant. We arrived around midnight and were pleasantly surprised at the level of service! We ordered room service and it arrived within a reasonable time. The food was delicious and had an exquisite presentation. The breakfast buffet was worth every penny. They...

Thank Carmen A
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

We are glad to recive people that not only came for business but for visiting the family, and knowing guests like you had this good impression of our service is the best thank you someone can give us. So we hope to have the opportunity so serve you in the future. Edaurdo R. General Manager

McFarland, Wisconsin
Reviewed 14 March 2017

This hotel truly exceeded our expectations. It was modern, elegantly appointed and reasonably priced. The staff was helpful and attentive. The hotel restaurant was excellent, and the service Miguel Angel offered there was superb.

Thank EStet1618
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for taking the time to take this review, we are going to congratulate Miguel Angel for all his effort and dedication he gives to our guests. We are you enjoyed the food and the service. We hope to see you again in the future. Eduardo R. General Manager

Columbia, South Carolina
Reviewed 28 February 2017

The Crowne Plaza Lancaster-Toluca is my home away from home when I am in the Toluca area. The hotel is ideally located, superbly managed, the house keeping staff does a wonderful job of keeping the rooms, interior sparkling and comfortable and the staff members are always courteous, friendly, helpful and treat me like family. Martin and the other wait staff...

Thank Neal-Engineer
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Than you very much for your review, we a re very happy to read your review, we always try to honor this sentence "Great people that works in a great place" and we are glad to feel that we are accomplishing this with our guests. Recive a warm greet from all the staff. Eduardo R. General Manager

Reviewed 26 February 2017 via mobile

I have stayed in this hotel for about 4 times last year and 3 times this year. It's really a very good hotel. Rooms are very quiet, neat and very professional staff throughout. Especially, Ivan Hernandez Flores in the Restaurant is very helped always attentive to all customers. I really recommend this hotel. International Breakfast, lots to varieties. I always...

Thank Rebecca P
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for taking a moment to put a review for our hotel, we are very pleased to read that you have stayed with us four times and you like the service. We are going to congratulate Ivan for his effort. We will continue to improve our service and amenities for our guests so we are looking forward to see...

Glasgow, Kentucky
Reviewed 7 February 2017

I stay here every other week and I have always been pleased. The rooms are nice and clean. The service is always up to par. I'm welcomed there and it feels like family. The people there do speak English not all but a lot of them do.

Thank j0sephharris
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Eduardo R....

Reviewed 31 January 2017 via mobile

I'd like to thank all the staff at the crowne plaza that made my stay a great experience. Especially Dulce, Fidel and mario. They where always professional and friendly. Let's not forget the elegant rooms and over all hotel. I will return back

Thank andy c
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and the service provided by Dulce,FIdel and Mario was beyond your expectations.. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Eduardo R. General Manager

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  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Cuisines: International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza(R) Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial area where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo Lopez Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You'll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don't forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantecatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 

Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: ₹ 6,485 - ₹ 11,237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
Hotel Style:
#1 Business Hotel in Toluca
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lancaster Toluca staff and other travellers.
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Questions? Get answers from Crowne Plaza Lancaster Toluca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no bad rooms and I have stayed here many times.Higher floors are always less noise.”
Neal-Engineer, 28 Feb 2017 | Read review
“Do not take front looking rooms”
choky27, 24 Aug 2016 | Read review
“Suites are newly remodel and are great comfort”
960larry, 29 Apr 2016 | Read review
“The gym is located on the 4th floor.”
jorgeojeda24, 26 Apr 2016 | Read review
“If you stayed here before, reset the wifi since the new one works much better than the old one.”
Y3413QMjohnb, 16 Nov 2015 | Read review
5 of 5