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Crowne Plaza Lancaster Toluca

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#2 of 25 Hotels in Toluca
Certificate of Excellence
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Crowne Plaza Lancaster Toluca
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179 Reviews from our TripAdvisor Community

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Showing 101: English reviews
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Reviewed yesterday NEWvia mobile

Martin always shows me the best service at the hotel restaurant. He also speaks English well. The food is good and the place feels very clean. They are always trying their best to make you feel very special. Hospitality is their culture.

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Helpful?
Thank Joseph N Heathe... H
Reviewed 1 week ago via mobile

The hotel was undergoing renovations but we were not awakened by any noise. The decor was modern and elegant. We arrived around midnight and were pleasantly surprised at the level of service! We ordered room service and it arrived within a reasonable time. The food was delicious and had an exquisite presentation. The breakfast buffet was worth every penny. They...

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Helpful?
Thank Carmen A
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

We are glad to recive people that not only came for business but for visiting the family, and knowing guests like you had this good impression of our service is the best thank you someone can give us. So we hope to have the opportunity so serve you in the future. Edaurdo R. General Manager

McFarland, Wisconsin
Reviewed 2 weeks ago

This hotel truly exceeded our expectations. It was modern, elegantly appointed and reasonably priced. The staff was helpful and attentive. The hotel restaurant was excellent, and the service Miguel Angel offered there was superb.

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Helpful?
Thank EStet1618
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for taking the time to take this review, we are going to congratulate Miguel Angel for all his effort and dedication he gives to our guests. We are you enjoyed the food and the service. We hope to see you again in the future. Eduardo R. General Manager

Columbia, South Carolina
Reviewed 4 weeks ago

The Crowne Plaza Lancaster-Toluca is my home away from home when I am in the Toluca area. The hotel is ideally located, superbly managed, the house keeping staff does a wonderful job of keeping the rooms, interior sparkling and comfortable and the staff members are always courteous, friendly, helpful and treat me like family. Martin and the other wait staff...

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Helpful?
Thank Neal-Engineer
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Than you very much for your review, we a re very happy to read your review, we always try to honor this sentence "Great people that works in a great place" and we are glad to feel that we are accomplishing this with our guests. Recive a warm greet from all the staff. Eduardo R. General Manager

Reviewed 4 weeks ago via mobile

I have stayed in this hotel for about 4 times last year and 3 times this year. It's really a very good hotel. Rooms are very quiet, neat and very professional staff throughout. Especially, Ivan Hernandez Flores in the Restaurant is very helped always attentive to all customers. I really recommend this hotel. International Breakfast, lots to varieties. I always...

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Helpful?
Thank Rebecca P
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for taking a moment to put a review for our hotel, we are very pleased to read that you have stayed with us four times and you like the service. We are going to congratulate Ivan for his effort. We will continue to improve our service and amenities for our guests so we are looking forward to see...

Glasgow, Kentucky
Reviewed 7 February 2017

I stay here every other week and I have always been pleased. The rooms are nice and clean. The service is always up to par. I'm welcomed there and it feels like family. The people there do speak English not all but a lot of them do.

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Helpful?
Thank j0sephharris
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite IHG® Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Eduardo R....

Reviewed 31 January 2017 via mobile

I'd like to thank all the staff at the crowne plaza that made my stay a great experience. Especially Dulce, Fidel and mario. They where always professional and friendly. Let's not forget the elegant rooms and over all hotel. I will return back

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Helpful?
Thank andy c
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us and the service provided by Dulce,FIdel and Mario was beyond your expectations.. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Eduardo R. General Manager

Reviewed 11 October 2016 via mobile

I had a very nice welcome. The hôtel staff is so so nice. Always taking care, and making sure you're ok. Nice place to be, very clean, and good restaurant. Rooms are spacious, and quiet (i was on 4th floor) Only 1 negativ point : the spa is not accessible. I've there for 2 and staff told me it 's...

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Helpful?
Thank Manue K
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We are working very hard to renovate our facilities for you, we just finished the gym but in a few weeks our SPA will be ready for service. See you next month. Sincerely, Eduardo R. General Manager

Buffalo, New York
Reviewed 14 September 2016

I had a very nice stay at this hotel. The staff was great, the room clean, and the bed was very comfortable. The internet was also decent. I did use room service quite a bit during my stay and the food was good but the menu very limited. The breakfast buffet was just OK. I have only one complaint -...

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Helpful?
Thank Duane1969
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the pipe shower. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Eduardo R. General Manager

Reviewed 31 August 2016 via mobile

The four point rating is really because the other nearby options do not seem as descent as this hotel. Toluca airport is a stone-throw away. Industrial parks are also in the vicinity, so if you go for business I guess it is a good option. Rooms are very spacious. I stayed in a double room and it had a good...

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Helpful?
Thank Camello_Blanco
Crowne P, General Manager at Crowne Plaza Lancaster Toluca, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear it was a good option for you. Our rooms are fully renovated and we are trying to reach the level of service our guests deserve. We are continuing working on the progress of our hotel to give the best to customers. We hope to see you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Antibes
Antibes
Cuisines: International
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Welcome to Crowne Plaza(R) Toluca!Located in the main street of Toluca and a few minutes away from the city center we have special rates created for you that always travel for success and the best service always one step ahead of our guests needs. We are also conveniently located a few minutes away from the Industrial area where you can find companies like Chrysler, General Motors, Nissan, Robert Bosch, Magna Int., Grupo Vitro, Bimbo-Barcel, Femsa, Johnson Controls, Autoliv, Mahle and many others; Adolfo Lopez Mateos International Airport is also very close. Enjoy our complementary scheduled transportations to companies and the high speed internet Access. Our meeting rooms are the ideal place to make business smoothly. Start your day at our gym and with a rejuvenating buffet breakfast in our Antibes Restaurant or just relax after a day of hard work at our Lobby Bar. You'll feel right at home making your way to your spacious room and enjoy a brand new bed, relaxing has never been so easy.Welcome to Toluca!Don't forget to visit the Cosmovitral-Botanical Garden, the Cathedral, the Portales or our grand Xinantecatl, Better known as Nevado de Toluca, great place to get in contact with nature. ... more   less 

Additional Information about Crowne Plaza Lancaster Toluca

Address: Paseo Tollocan Oriente No. 750 | Col. Francisco I. Madero, Toluca 52170, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Toluca
Price Range: ₹ 6,741 - ₹ 10,537 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Lancaster Toluca 3.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Crowne Plaza Lancaster Toluca Hotel Toluca
Hotel Style:
#1 Business Hotel in Toluca
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Lancaster Toluca staff and other travellers.
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Questions? Get answers from Crowne Plaza Lancaster Toluca staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are no bad rooms and I have stayed here many times.Higher floors are always less noise.”
 of 5 bubbles Neal-Engineer, 28 Feb 2017 | Read review
“Do not take front looking rooms”
 of 5 bubbles choky27, 24 Aug 2016 | Read review
“Suites are newly remodel and are great comfort”
 of 5 bubbles 960larry, 29 Apr 2016 | Read review
“The gym is located on the 4th floor.”
 of 5 bubbles jorgeojeda24, 26 Apr 2016 | Read review
“If you stayed here before, reset the wifi since the new one works much better than the old one.”
 of 5 bubbles Y3413QMjohnb, 16 Nov 2015 | Read review
5 of 5