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Crowne Plaza Lancaster Toluca

260 reviews
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Traveller (39)
Room & Suite (39)
Dining (5)
Overview
  • Excellent66%
  • Very good24%
  • Average6%
  • Poor3%
  • Terrible1%
Travellers talk about
“great service”(11 reviews)
“breakfast buffet”(10 reviews)
“nice hotel”(9 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Rooms
Restaurant
3.5 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (260)Write a Review
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76
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76
39
10
6
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Show reviews that mention
All reviewsgreat servicebreakfast buffetnice hotelbusiness tripfeel at homespecial thanksmaking suregreat barvery nice staybusiness travellersnext monththe bell mannice decorationrooms are largelevel of servicemexican styleconvenient location
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1 - 5 of 134 reviews
Reviewed 4 days ago via mobile

This hotel offers everything needed for the business traveller. The service of the staff is second to none. The service in the restaurant is very good especially Armando Corral. The front of house staff are all so helpful in making the stay comfortable and as...More

Thank Holcombeishome
Response from Crowne P, Director de Relaciones Públicas at Crowne Plaza Lancaster TolucaResponded 2 days ago

Dear Sir; Good morning. Thank you very much for your feedback. We will continue working as hard as we have been so we can make our guests feel welcome. If you have any other suggestion ir comment please share. It will be appreciated. Best regards,...More

Hotel's Favourite
Reviewed 8 October 2017 via mobile

The stay was very good. The best was it's restaurant. Captain Diego Quiroz and staff made sure the service was always 5 stars. The menu was adjusted for all type of appetite. The best, they made you fill like home. Very well foneMore

Thank Angel C
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 22 October 2017

Dear Mr. Angel, We are delighted to hear that the service provided of our restaurant Antibes was of your liking. We will send your congratulations to our staff overthere, with particular emphasis to Capitan Diego. Thank you so much for your review, we hope to...More

Reviewed 18 January 2018 via mobile

In the industrial town of Toluca an elegant hotel where you will find courtesy, kindly staff and nice rooms. Restaurant server good mexican plates and beers. Strongly suggested for business travellers.More

Thank Fabio P
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 4 weeks ago

Dear Mr. Fabio, On behalf of the team of the Crowne Plaza Toluca we thank you for all your good comments, we are very pleased that our service provided by our staff and faciliities were of your your liking. We hope to serve you one...More

Reviewed 29 December 2017 via mobile

Stayed here 3 nights during December. The hotel is located eight next to the highway, so while it is convenient, there is some traffic noise. The staff is very friendly and helpful. We enjoyed the restaurant for the breakfast buffet, however it is not included...More

Thank AnB_4ever
Reviewed 15 December 2017

The personal was very nice, especially the guy at the bar and two of the parking personele. Mister Jorge from parking and Serge?(The Texan guy) were able to help me out a lot. Food was also good and staff in general very helpful.More

Thank klabren
Response from Crowne P, General Manager at Crowne Plaza Lancaster TolucaResponded 27 December 2017

Thank you so much for your review, we are really glad that your experience at our hotel in your past saty was delightful. We will let know to all our staff your good comments, so they can continue working as they have done until now....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$ 97 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 97 - US$ 167 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Toluca
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (39)
Room & Suite (39)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (10)
Questions & Answers
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TravelM0m2000
4 March 2016|
AnswerShow all 4 answers
Response from Braxo | Reviewed this property |
Breakfast is normally included, I would check, but I actually request it is not because it is normally there. This is not a comment on the quality and selection at breakfast, it is very nice actually. All the rooms I have... More
0
Votes
Room Tips
"Take a room not connected to the road side."
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"All rooms are nice"
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"I really like the suites on the second floor."
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"First time stay in this hotel, so I don't know which location/rooms are better. But my was on top floor."
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