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Quick check-in, room available and clean. Business room not available (could not use computer for flight check in), however front desk offered the printer by sending info by e-mail (then depends on availability of your cel phone). Breakfast was ok, and fast check out.More
Thank Fabricio R
Response from Alan T, Guest Relations Manager at City Express Suites TolucaResponded 10 March 2016
Dear Fabricio R,
Thank you for taking the time to share your comments with us further to your visit . It is through such communication that we are given an opportunity to evaluate our performance, and focus on the areas that need to be addressed....More
The free van service is availalbe at limited time only. There is only one van shared for all guests between the two building of the hotel. There is no service between 13:00 and 15:30. The service between 08:00 and 11:00, between 17:00 and 18:00 are...More
Thank Michael A
Response from Marlen C, Guest Relations Manager at City Express Suites TolucaResponded 26 January 2015
First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the transportation as this helps us to identify our areas of opportunity and work on them to improve the quality of...More
Room carpet very dirty with hairs from other guests, bathroom dirty, had hairs from other guests in shower, WiFi signal is terrible does not work, and Airport transfer is only available from 3pm and with a limited set up schedule, if need the shuttle they...More
Response from Marlen C, Guest Relations Manager at City Express Suites TolucaResponded 22 December 2014
First of all I want to offer you an apology for any inconvenience during your stay in reference with the incident with the service the clean as this helps us to identify our areas of opportunity and work on them to improve the...More
The location is easily accessed (go past Sendero Toluca) and turn right when you see Toks restaurant and the three hotel towers, if you turn too soon, you end up in the shopping center pay parking lot), or you can go past the three towers...More
Response from Marlen C, Guest Relations Manager at City Express Suites TolucaResponded 7 August 2014
Dear Guest ,
Thanks for contact us we are thanks for your comments and its plased to know that the Hotel City Express Toluca did with your expectatives of comfort and service and make you very comfortable
Looking foward for your next visit soon
Clean rooms, good service. Good shuttle service to work. On the Sendero Plaza mall property, so close to restaurant, theater, etc. Close to the buses to Mexico City. Decent breakfast. Good coffee, free, all day. Decent wireless connection.More
1 Thank dannypickett
Response from ControlCalidad, Director de Relaciones con Clientes at City Express Suites TolucaResponded 22 March 2013
It is our pleasure to host you at City Suites Toluca. Thank you very much for taking the time to share your comments with us. We are happy to know that the quality of the service met your expectations, that you had a...More
US$ 54 - US$ 132 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Family Rooms ,
Number of rooms
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